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March 2024 by Bruce ASAP
We will come back shortly? Are you kidding me?
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February 2024 by Carolyn
Emma was an amazing help, she provided the best customer service. Would not have been able to return my oversized item without all of her help.
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January 2024 by MariJayne Manganiello
Always helpful. Hard working people.
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December 2023 by Angelina Aleksandravicius
let me just tell you, i would trust this ups store with my most expensive packages, specifically if jordan bartman is working. the other day i had to come in with my amazon return, and she took care of it in an exquisite manner. she gave it a massage, pampered it, then put it in a box with some luxury packing peanuts. she then reassured me that the package would make it safely, and that she would personally walk it to its destination so no harm would be done (it needed to be delivered to New York City). jordan is now attending my family’s thanksgiving due to all of the help she provides to me and my family with delivering our packages. if you ever need your package delivered, PLEASE go to this UPS store, you will not regret it!
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December 2023 by Cael
I recently had the pleasure of visiting the UPS Store in Lemont, and I must say, it was an absolutely stellar experience that exceeded all expectations. The shining star of this establishment is undeniably the incredible employee, Jordan and TobyWalking into the store, I was greeted with a warm and friendly atmosphere that immediately set the tone for a positive experience. Both of them, with a smile that could light up the room, approached me with genuine enthusiasm and a willingness to assist. From the get-go, it was evident that I was in the hands of a true professional.As I explained my shipping needs, Jordan and Toby not only listened attentively but also demonstrated an impressive knowledge of the various services offered by the UPS Store. It was evident that this wasn't just a job for Jordan and Toby; it was a passion. Their expertise and efficiency made the entire process seamless, turning what could have been a mundane task into a breeze.One standout quality of Jordan and Toby was their remarkable attention to detail. Their meticulously handled my packages, ensuring they were securely packed and labeled with precision. It's these small yet crucial details that showcase the dedication Jordan and Toby has for their role. In an age where customer service can sometimes be lacking, Jordan's and Toby’s commitment to excellence truly stood out.What truly sets Jordan and Toby apart is their unwavering dedication to customer satisfaction. They went above and beyond to address my questions, offering insights and recommendations to optimize my shipping experience. It was clear that Jordan and Toby weren't just interested in completing a transaction; they were invested in creating a positive and memorable interaction for every customer.The UPS Store in Lemont itself deserves accolades for maintaining a clean and organized environment. The shelves neatly stocked, the equipment well-maintained – it's a testament to the store's commitment to professionalism. However, it's the presence of exceptional individuals like Jordan and Toby that elevates this UPS Store from good to outstanding.In addition to his professional prowess, Jordan and Toby possess a rare quality – a genuine friendliness that makes you feel not just like a customer but a valued guest. They took the time to engage in friendly conversation, creating a welcoming environment that left a lasting impression.In conclusion, my experience at the UPS Store in Lemont, thanks to the exceptional service provided by Jordan and Toby, was nothing short of outstanding. If there were a gold standard for customer service, Jordan and Toby would undoubtedly be the embodiment of it. The UPS Store in Lemont has not just a valuable asset in its services but a gem in the form of Jordan and Toby. If you're seeking unparalleled customer service and a seamless shipping experience, look no further – visit the UPS Store in Lemont and ask for Jordan or Toby. You won't be disappointed.
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October 2023 by Onion Farts
I would trust these people to mail my first born son with the care of the graceful crane whom brought him to existence, very reliable! And to Maria, who left a past review complaining about a member of staff wearing an upside down cross, I hope your children grow up to worship satan and sacrifice you to our unholy lord.
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October 2023 by Cheyenne B
Great service everytime I've been in there. Even once 5 minutes before closing. Some seem to just want to complain
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June 2023 by AC Curtis
Nothing but friendly, prompt service any time I've been here. Not sure what's up with the 1 star reviews, especially from the lady who's too worried about what someone else is wearing to focus on the service itself. Mind your business maybe?
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May 2023 by Lily Duevel
I don’t understand why there are so many 1 star reviews (harsh much?) I just moved to Lemont and have gone to this location a few times to make Amazon returns. Not only were they quick, they were friendly and patient. I also returned our AT&T fiber modem there and they packaged it for me for free and provided a receipt in case AT&T tries to charge me and say it was never dropped off for return.Please remember the whole world is understaffed ever since Covid, so some of the below issues could have been to new staff/turnover or just one off instances.Anyways, I will use this location as my dedicated shipping and return point for all packages. 5/5.
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May 2023 by Maria Szot
The couple that work there are wonderful! But went in Saturday 5/13 and had a guy working in there wearing an upside down cross necklace. I felt very uncomfortable and creeped out. Will not be coming back to this store!
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April 2023 by D K.
Horrible experience at the lemont,il location today. Only 1 worker and she ignored everyone in line to help someone do something on the computer. After 15 minutes I spoke up that she has to help the line and not spend all her attention on 1 person, and she ignored me and roller her eyes. I left and stormed out of there without getting any service today and I waited 20 minutes at this point to drop off an Amazon package with a prepaid QR code. She was the young girl wearing shorts with tattoos all over her body. Disgusting service today
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September 2022 by Dominik Kalata
I returned a package and they lost it the package was worth 300 don't come here there are so many complications
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February 2022 by Brandon C.
Everytime I come into the Lemont location the same two ladies are incredibly disrespectful and rude. One time I went in to ship something back to the manufacturer for a return and needed it boxed and shipped. The lady saw approximately 4 individual dog hairs and she lost her mind and almost pushed it off the table and said I had to leave because she had a dog allergy. Lmao. I wonder how many dog owners have come in and yet she still lives. And then today I come in to buy some cardboard boxes to move. 10 bucks they want for each individual box, of cardboard. Seriously. When I said no that it's too much the lady rudely says, "Byeeeeeeee, have a nice day!" I'm pretty fluent in sarcasm and it was pretty clear. It is very evident that the employees here aren't happy people. I'd give em a hug but....dogs.
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February 2022 by Christine Burke
First off, I said good morning and she just stared at me. I had two large Ikea bags of bubble mailers ready to go. I said "I would like to ship these". To which she replies "you want to ship these?". Um, "yes, you do ship things here right?". To which she said no, she could not ship those and IF she did it would be $20 more due to "irregular packaging". This is the same issue that others posted about with regard to the bubble mailers. Saying that there is a "new rule" [which she then amended to it being 3 years old] that they need to be in boxes and are irregular packing is untrue. I took them to the UPS Store @ 75th and Lemont and they shipped them for me. (just like that have the last 10 years I have completed this annual shipment). Oh, and the average package cost was $14.36. I have given this UPS Store a chance the last 3 times I have tried to ship things and they have come up short (and then some) every time.
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January 2022 by Ashley Tulipano
They can’t even uphold the discounts for UPSers on shipping supplies/printing orders that all UPS stores follow but they refuse to acknowledge saying they ‘are a franchise store’ miss all individual UPS stores are franchise ??♀️
