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March 2024 by Christopher S.
Everything. They suck. They are rude, over priced and are corrupt because the police allow them to over charge. Never have them tow your vehicle and never let them work on it either.
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February 2024 by Bruce J.
I have always had great service at Reed's. Their work is superior, I wouldn't go anywhere else.
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October 2023 by Patty D.
HORRIBLE EXPERIENCE SINCE DAY 1 of being in there. After taking the insurance money and saying the car was fixed here we are 3 years later and still having issues with the car. My car is 3 colors not even painted correctly.Called today to speak to them and the lady told me that this is not their problem and hung up on my. I called back and was told to bad not their problem and was hung up on again. I will be going further then this as BBB and if need to be I will be contacting the news investigation on bad business's. unbelievable that a local business would treat their customer.
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May 2023 by M C
Good people
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December 2022 by Sam Spade
Great work, great staff, good experience.
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October 2022 by Karen Ende
My father went down twice for an estimate on a job. Each time told by the owner: "I'll get back with you first thing tomorrow without any follow up at all. Such a disappointment to a longtime establishment
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September 2022 by Roger Collins
Excellent service and quality work
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July 2022 by Danny Lorenz
Absolutely horrid customer service, old man (I presume the owner) wouldn’t even look me in eyes as he over charged for parts. I pulled it up online when he tried charging me $400 for a $29 dollar part? Are you kidding me? Then you’re too much of a coward to look at me as I call you out. Don’t recommend. Wish I could give 0 stars
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July 2022 by hailey bulger
Was told the price is $210. Then was told there was a discount for me so the price was now 180. But after all of this they couldn’t give me a bill? Or anything in paper at all? So sketchy just making up numbers because they can
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January 2022 by Marisaa lovee
Terrible customer service, man on the phone was very rude and wouldn’t listen to what I was saying. I would give this place 0 stars if I could. Overall, bad experience. Learn how to talk to your customers.
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December 2021 by Jason Cloud
I have been using Reeds for over 35 years....he's done body work on my first car which was a 1966 Pontiac Catalina to current day and I've also purchased cars from them. Ed is great and you won't be disappointed!Services: Engine repair
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September 2021 by Rachelle Krasauskas
Great prices and good work ?
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May 2021 by Nik A
Replaced my front bumper on my Jeep and looks brand new! I appreciate the work that they did
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May 2021 by Rachelle Schmitt
Great prices and good work ?
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March 2021 by James S.
They are thieves who are supported by the Lemont Police Dept. Reed's has taken 3 vehicles from me, and nearly destroyed my motorcycle, which they improperly towed. BEWARE.. that if Reed's tows your vehicle, and you don't claim it w/in 7 days, they file for a salvage title, and sell your vehicle to an out of state vehicle salvage company (of used auto parts) to cover their exorbitant towing and storage charges, then the salvage company auctions off major parts of your vehicle. In addition, Reed's Towing has not held a current "ICC Safety Towing Relocator's License"-(required to tow disabled or illegal vehicles from public roadways, w/ or w/o Police authorization) for the past 3 or more years. Therefore, The village of Lemont, and the Lemont Police Dept. has been allowing Reed's Towing to unlawfully, and in violation of Lemont Village Ordinance, 1) to hold a monopoly of Police and Safety Relocation Towing services in the Village of Lemont, 2) and to do so, in violation of ICC laws and contrary to Village ordinance. SEE ICC POLICE complaint against Reed's Towing. Due to my complaint, Reed's was fined $750 + 2020-2021 ICC Police investigator John Giesbush. Reed's Insurance Co. has not paid for damages to my motorcycle. SEE VILLAGE OF LEMONT TOWING POLICY @ Village of Lemont 2017_TOWING_POLICY_PDF.
