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“I purchased online and felt scammed since there was no clear email so I called the 127 Annex and Joe picked up.
Tone was calm, he was patient and polite.
I didn’t have a tracking number but he still checked my mails and upon returning I had the number.
Joe checked several times and found out the carrier has my package to be delivered.
Great job Joe!”
“This is my new local post office and I avoided it the first few weeks because of the awful reviews. Once I finally went I really had no trouble. Not really any lines and Precious is always very nice as well as everyone else here. Never anIssue anytime of day. I had a package mishap only once when a different worker didn’t tell me the address wasn’t coming up for where I was sending it to-so it was returned to me and I had to pay shipping for it twice. Other than that 5 stars and im in here 2-3 times a week at different times during the day.Update like a year later : I wish I could leave another separate review as they really are always so nice here and it’s too bad the old reviews keep the overall reviews of this post office so low. Had a prepaid return but not a box for it (couldn’t use the free priority boxes) was about to buy one when a worker gave me a free box from the back.”
“A huge Thank you to Amber for helping us with our passports at our appointment today. She was quick and efficient handling our paperwork and taking our photos. Beyond all that, she was more than eager to help another family with theirs even though they did not have an appointment.
Thank you Amber you are awesome!!!”
“Usually I come here after a less than satisfying trip to the Westmont Post Office and this location is a breath of fresh air. The employees are helpful and kind. Even when there is a long line behind me, they still don't rush or make it feel like I'm inconveniencing them.”
“Strangely enough I have a fair bit of experiences with many different post offices in the area and this location is by far one of the nicest. The employees have come to recognize me and I am able to joke around with them which breaks the usual PO tension.”
“This is the best post office and I even drive out of my way a little bit just to come here. They're open JUST long enough after work hours (open until 6pm on weekdays!) so i can get my small etsy business orders out after my full time job. They always scan my packages without hesitation and with a smile, too! I'll never go to another post office again (and i've tried many over the years: Willow Springs, Bolingbrook, Westmont, Willowbrook, Oak Brook...) The workers are friendly, efficient, and never close a minute earlier than closing time. Thank you!”
“There have been two occurrences where my package was delivered to the wrong house, BUT they have always come through and found it within the day. I just had this happen last night and got a call this afternoon saying they’d send a carrier out to check where it might be. The offices were closed and someone still came and brought me my package. I’ve never had a post office be so responsive and helpful, and I appreciate all that they’ve done and continue to do.”
“We love the way we taken care of at this location, as this is where our houses mail comes through. Most of the employees know us by face and names for the most part.
I will never understand the front counter staff, as they see customers in lines and do not come to help, please explain the thoughts.”
“Our local post office opens at 8:30am perfect for dropping off packages or in my case picking up a last minute card and gift card. The employees are always helpful and professional even despite being understaffed at times. I especially enjoy coming here because it is easy to find parking and be in and out.”
“I love this place. They are kind and patient. Customers can be abusive, but the personnel keeps their cool. They never rush you when it’s your turn. Thumbs up”
“Wow, lots of bad reviews for this place. Related to ...tape type, affixing labels correctly, and even a couple that harass a specific employee.
My experience was great.
USPS employees are people. They're human, and if you're rude or argue with them about tape or labels, they're probably going to get a bit stressed. Today's world seems ..mean. Try some kindness. Especially with postal workers, who are public servants, and those on the street have been under attack. These are their coworkers, friends, a sort of family.
You hate this place? Don't go. But my experiences have been fine, even great.”
“I think it is Tonya who works frequently works the right counter? She’s always super sweet. Very helpful and wonderful to talk to. Star USPS employee.I have not interacted with others working the counter. I’m only there to drop off mail with prepaid labels. Never had any problems.”
“I see a lot of negative reviews here, but I gotta say that my experience at this location has been pretty positive. My mail carrier is great and when I've gotten a notice that a delivery attempt was made, but no one was home, I've always been able to get it the next day without issue. The hours do make it tough, but luckily I have the flexibility to get to the facility when they are open. I did have to call once after tracking a package and finding out it was at the facility but hadn't been delivered. The individual I spoke with (I wish I'd gotten his name...) was helpful and pulled someone out of a meeting to help me track it down. They found the package and I picked it up later that day. Sometimes they get it right!!!”
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“I usually don't write reviews but we just left a post office with a smile. Wasn't expecting 5 star service but that's exactly what we got when getting my 6 month year olds passport. The staff treated us like their own family and the process went as smooth as it could. If you have post office type things to get taken care of, this is the place to go. I'll be going here for all my post office needs and might even stop in to say hi to the great staff they have working here.”