First Mid Bank & Trust, based in Mattoon, Illinois, is a community-focused bank offering banking, insurance, wealth management, and ag services throughout Illinois and Missouri. Customers appreciate the friendly and helpful staff, noting that employees are patient and respectful. The bank has a long-standing reputation, with some customers having been with them since high school. Staff members like Kari Parsons are praised for their assistance in setting up accounts and online banking quickly and smoothly. Customers describe the bank as a place that handles all situations with understanding and good intentions. Overall, First Mid Bank & Trust is known for its kind, professional staff and its commitment to providing excellent service, making it a trusted choice for many in the community.
Great experience opening a new account very knowledgeable staff and friendly hometown service! Would recommend highly as a primary bank.
March 2024
Everyone is so so nice, helpful and patient. This has been my bank since I opened my first savings account in high school in the 70s. When I bought my house last year they were awesome. ♥
November 2023
Kari Parsons helped me set up my account today. Answered all my questions what was really helpful. She help me set up my On Line Banking as well.
