-
October 2023 by Sandra M.
my package was signed for by the carrier and stolen no one in my building signed for the package and they have it marked delivered. I have no idea why they ate stealing dolls packages but I definitely wouldn't use Fed Ex. they told medrivers can signed that package is delivered even though it is not. wow! no pictures to show package was not delivered to me! it's very sad ... the package Wa from Walmart .. gone
-
July 2021 by Chris S.
Very poor customer service. No one greets you as you enter! I stood in like forever, while one employee (whom didn't acknowledge me) helped the customer in front of me. Their transaction took an EXTENSIVE amount of time. A gentleman, whom I believe to be the manager, stepped from the back. Didn't welcome me, & didn't ask of I needed help. They just look at u when u come in. The cashier was very short with me. Made me feel like he didn't want to be bothered! All I wanted to do was send one item!! This establishment should practice better customer service skills.....amd start with management on down!!!!!
-
June 2021 by Toni D.
Great location, good service, clean store. Friendly service, No long lines. Easy to use fax and printers.
-
June 2021 by Vexint P.
Most of the employees of the Torrence Ave FedEx Kinkos in Lansing/Cal City, IL are not engaged, and not helpful. Because enough of the staff is so lazy, the other employees have to step up their effort to make customers as aggravated and unhappy as much as they can. Like when they charge you extra to fix stuff that they could have fixed for you -- but instead, you really had to pay extra to fix it yourself. It is kinda like going to a special dentist where they charge you double to do your own route canal. If you only pay full price, they just kinda leave you hanging in the middle of a bloody route canal. There is one pleasant and helpful gentleman who I never have a problem with, and he actually is the go to guy for me to get something fixed when you are stuck in the middle. He is easy to spot, he wears a line of big silver rings across his knuckles that says "F**k You." He pretty much wears it everyday I look for him. Nothing says "leave me alone, no customer service today" as well as a chunky silver ring that says "F**k You" in all caps. But nonetheless he has always been the one who gets things done for me without any problems. If I ran that store, I would either fire or retrain the entire staff except for Mr. "F**k You", I would just tell him to leave his rings at home. Or get a tattoo instead, tattooed some spot where the sun don't shine.
-
September 2020 by Nick M.
I flew home from Seattle to ship my massive drum set back to a Washington state. I knew Fed Ex was the way to go. Marlin was beyond courteous and helpful as he made sure my instrument made it to Seattle safely. He is incredibly professional and great at his job. Thank you for everything, I am very grateful.
-
August 2020 by Brad L.
No greeting.No return of my greeting.Tried to initiate conversation. met with rudeness. Visiting this store for years Treat me as though I am not welcome. I don't know if its rascism ( i think it is-they hate whitey)or an unpleasant work place,but I wont be back.I will continue to use Fedex just not at this location. Corporate needs to send in an under cover white shopper.
-
March 2020 by Trudy H.
I'm a signing agent that deals with loans, and today I had to drop off a packaged loan document to Fedex. As I'm walking up the employee says "I'm trying to figure out why people are still in here" to her coworker loud enough for myself and the other 2 ladies that were in the store to hear. When I asked her if customers didn't come in would she have a job, she started saying "whooooo" and breathing heavy like she wanted to fight. No one in their right mind would travel to Fedex just to look at this agent; clearly people are in there because they have essential business to handle. If Fedex employee's can't figure out why customers are coming in, maybe customers should go to UPS or use the USPS. Moving forward I will be looking for a new Fedex location, and convincing my client to switch to UPS.
