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“We have been with State Bank of the Lakes in Spring Grove, IL for 30 years. We have done all of our banking with this local bank and have gotten to know many of the team members. We have worked with Kenda lately to purchase some CDs and set up a new savings account. She always takes time with us, and offers us options. Would never bank anywhere else. Ann & Rick Petersen”
“Such a great group of people to work with. Brian, the president always has his clients best interest at heart and he is just as helpful to the smaller clients as he is to more profitable ones. I would recommend this bank to any of my friends and family members.”
“Everyone is always very helpful and cheerful at the Crystal Lake IL branch. I’ve never had a problem. Diana is always able to get me what need in a very timely fashion.”
“I usually go to the Cary Bank and Trust but the one time I had to go there was because Cary Bank's machines were acting funny so they told me to try Crystal lake. First time I have went there I was greeted nicely by Cindy Suarez, she did an outstanding job, and I was impressed by the way she greeted me and took care of the situation. She got me a card and I was on my way. Outstanding job Cindy!”
“I really like this Bank and all the people that work in it. They are very efficient and friendly. My biggest gripe is that at the drive-in window they don't make the far left window for business transactions. Somebody simply depositing a check should use any other lane. I typically have large Bank envelopes filled with deposits for my business. And I sit in line and wait for Joe average when there are other lanes open and available that I simply cannot use. This is an inconvenience to another wise great bank to do business with.”
“I've been a First American customer since 1988. For the past few years, I have worked with the fine people at the Lake Zurich branch. They are wonderful, customer-oriented employees that go above and beyond to meet all of your banking needs. I would definitely recommend this branch for all your banking needs.”
“Adam at the Lake Zurich IL Schwab office is very nice. He answered my questions. We discussed things Schwab offers. I am very satisfied with this office. Thank you, Adam.”
“I have had exceptional service from First American for years. They know me and are so proactive in the support they provide. Recently I changed the legal structure for my business and didn't think about the need to change my business bank account. They called me and it was so easy to take the new documentation to them and they quickly changed the bank records. I am very grateful to have a real community bank that I can depend on for business and personal financial needs.”
“Alexis Gamboa was a great help during a very long session assisting me with several
tasks. She, and others there, are always polite, kind and helpful!!!”
“This group of people are amazing! Fun and Real as it gets! They are always more than their job title! I love seeing their faces and will only go to this affiliate !”
“I've been a First American customer for over 30 years, and I continue to be amazed by their excellent customer service. I need to give a special shout out to Kathy Murray who works at the Round Lake Beach branch. She went above and beyond to help me right before the 4th of July holiday. Her efforts for me were a fine example of what customer service is all about.Thanks again, Kathy.”
“The Manager Wilma. And her staff Mariela, Giovanni and the other staff from round Lake Beach Branch they always have a positive attitude and always support my needs and in addition I also witnessed every staffs how much they inter with there’s customers . Keep up the good work.”
“I can’t thank State Bank and especially Laura and the Round Lake branch for helping me with a fraud case! She was so patient and kind as she helped work through working with my accounts. She represents the service one would want from their personal bank!”
“Diane & Chance are professionals
They took time today and helped customers especially my wife and I
Thief’s hacked into our acct and took $$$$
Diane helped get things straightened out well
She’s terrific
Chance explains things clearly - confidently and honestly
Class act all the way
These are great examples of how good employees treat customers”
“Tom Plonowski and the entire staff at the Wauconda, il branch did an outstanding job, they were efficient, well trained and actually answer phones LIVE everytime with care and follow up. In addition they by far had the best savings rates, highly recommend as true customer service is so hard to find, but so appreciated! Thanks again, Mike from ING is good apparel.”
“BMO as a bank is middle of the road as far as options and services offered. However, the Cary IL branch (on W Main St) was fantastic to deal with; knowledgeable, patient, upfront and very personable people. I want to single out Joanna W and especially branch manager Lori R for their excellent service, follow-through, and attention to detail. Thank You, ladies, for all your help.”
“i was having a extremely bad day, im sure we have all had them! it wasn't until i received a call from ebony and and she explained everything very easily and made me feel very comfotable did my day get better. im sorry I forgot the person who signed me up but she did the same for me. It really showed how good the team in Antioch really is and how lucky i was to be part of GLCU in antioch!!!”
“We worked with Eric for the past few month and we couldn't be more pleased! Eric worked very hard for us and was able to get us into an appropriate loan that fits our needs. We found our dream home and he made the process super easy. His availability for questions made the process understandable.”
“Lexie is always fantastic help. She’s knowledgeable and straight to the point. Quickly achieves all the goals we come in with. Magdalena is just as great too. Always have good service and a happy clean environment.”
“I honestly love this bank. I’ve been here for years and although I do not live in the area you can go to any Wintrust branch and be helped. The bankers here are helpful and always nice. I did get a snobby banker once but I’ll just take it she was having a bad day.”
“David Pitts did a great job explaining stuff to someone who has never gone in a bank by themselves (me) and helped explain credit and transfer my checking to a new account. Thanks David!”
“I use this branch regularly and the branch manager, Renata, is the best! She is very personable, professional, and knowledgable! She has guided me in the right direction to make my money work for me and she has not been pushy at all. Her advice is very much appreciated!”
“After changing my legal name, I made several attempts over the phone, online, and at other branches to update it on my mortgage record. Unfortunately, my efforts were unsuccessful until Diane L. Friske stepped in and genuinely tried to solve my issue. She went above and beyond, working with the corporate office to update my profile and following up with me later to ensure my satisfaction. Her exceptional treatment made me feel welcomed as their client, which is rare nowadays. If you are looking for a suitable branch, look no further.”
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“Home State Bank and Max Zagorski in particular were awesome to work with. I can’t say enough good things about Max and how great he is to work with and just how much he cares about you as a person as opposed to just a client. The whole process could not have gone smoother. I highly recommend Max and Home State Bank”