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August 2024 by Nick Nieman
Issue 1: I was told that my shell would be picked up 3 days after I initially received them. The night before pickup at 8pm, I was told that there were no drivers and that I would be waiting another day. This happened again the second night as well.
Issue 2: The delivery company said that they didn't have any trucks available, so they asked my permission to break open my cage and redistribute my items into two box trucks, which defeats the purpose of having a locked cage in the first place.
Issue 3: I was told that delivery would be at 12:15pm. At 2:15pm, I called them asking where they were, and was told "we forgot about the time change", ignoring the fact that they were still an hour late. I asked what their location was, and they informed me that they were still an hour away. An hour and 15 minutes later, I received a call asking what my address was, and they arrived 20 minutes later, with my second truck arriving 30 minutes after the first departed.
Issue 4: I was basically extorted by the delivery drivers. They told me that "they accept tips" and I told them that I didn't carry cash, hoping that it would end the conversation. They then preceded to interrogate me on which apps I may have so that I could give them money. When none of the apps I had matched theirs, they asked me who I banked with so that I could give them money. Then they took my phone and set it up. THEN AFTER I transferred them money, they asked if I was going to give money to the other worker, to which I said that the money I gave was for them to split. They performed about 90 minutes of work, in which I was also actively engaged in helping them unload large and heavy items from the truck (it wasn't like they did it all themselves, they probably did about 50%)
Issue 5: My weight tickets (that I paid 75 dollars for) were not delivered, and I had to call customer service asking for them. They took down my name and email address and said that they would be sent to me, and I still haven't received them or gotten any sort of follow up 26 hours later.
It seems like zippy shell seems to mean well, but the companies they outsource to are incompetent at best, and downright negligent at worst.
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June 2024 by Robert Olive
Really friendly driver. Quick pickup and drop off
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May 2024 by Tyler Mecham
Great job!
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May 2024 by Dan Drehobl
Driver/operator was very nice and informative. Thanks Dan
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May 2024 by Carl Schulte
Our move is from Illinois to Virginia, and Packrat has been responsive and easy to work with. I would recommend them to anyone moving local or long distance.
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May 2024 by Terry
Used for storing furniture while we had our floors redone. Worked out perfectly and company is fair in pricing and dependable!
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May 2024 by Mary L
Awesome experience!! The 2 gentlemen were the absolute best. So accomodating, professional and personable. Would definitely recommend to anyone who could use their services.
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May 2024 by Lawrence Taylor
Good service
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December 2023 by Otha Gold
Awesome Service Thanks
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December 2022 by Ramona Voight
They shouldn't even have one star. Wish I had read Google reviews before booking with them. Seems they do the same terrible thing to their customers over and over again.My biggest regret of 2022 was choosing Zippy Shell. I was lied to and mislead on multiple occasions. Rather than evaluate and modify the sales process to provide better predictability on needed space, its a thumb in the wind estimate. In my case that meant scrambling to find another moving truck and storage for items that were left behind when our house was being sold the next day. In addition, the third party moving service they contracted with in Chicago nearly totaled my neighbors new SUV, did not wrap furniture as they were supposed to if supplies were provided, and I had a couple of items damaged.It gets better (or I should say worse). I spoke to a claims representative who encouraged me to include the additional cost of getting a uhaul, storing my items, having a family member ups ship a couple of smaller boxes and getting a ubox to ship the rest of our stuff. That was in August. I was patient for the 90 days they said it could take to evaluate my claim. The ninety days came and went. It took 5 calls and multiple emails to actually have them issue a response to my claim. Then, when the response came, I was given no consideration for $2,000+ in additional expenses that were incurred. I feel so deceived by this company. If it was my responsibility to determine how many containers I needed, why say put it in the claim and then take OVER your SLA to respond? All the other companies I had quote for this move had me provide a detailed inventory list to predict the amount of space needed. In addition, the response to the claim states that on both sides of the local moving companies confirmed nothing more could fit in. That's simply false. The lead mover in Portland commented that the Chicago crew could have arranged the items differently to fit everything given the tonnage of the load. It was very gracious of him, considering he was told not to comment on the movers in Chicago. Just sounds like Zippy Shell was trying to get themselves out of this one.Don't less the bless your heart pleasantness of the sales and customer service team fool you. I could have contracted with a full service company and not listed a finger packing my own items for the same price that it cost for me to use Zippy Shell.
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November 2022 by synackodes
RESERVE AT YOUR OWN RISK !A little over 2 months ago I made an inquiry on a long distance move. By the time someone got back to me I had already booked with Pods which I relayed to the representative. He responded asking me to give this company a chance as they were Pods competitor. I did. I cancelled my reservation and began the process with Zippy Shell.Initially, everything was great! They explained the process and were very helpful with the questions that I had. Satisfied with everything, I was told I sat back in anticipation for my move.2 months later and few days before my move I called Zippy Shell just to confirm everything was still on track and was told that they were good to go. They told me the shell would be dropped off on the agreed upon drop date and that I should see the initial payment taken from my account. Later that day the 1st payment was taken so I knew everything was on track.A few days later, when the shell was supposed to to arrive it didn’t. The delivery window had passed so I began to panic slightly . I called Zippy Shell to figure out what was going on and after waiting on hold for 20 minutes (The rep couldn’t get in contact with the warehouse the shell was coming from) she stated that the warehouse had truck issues and that they would not be able to deliver today.I took a breath.I explain to her that that response was not acceptable. I had arranged this 2 months ago and only had a day to get out of my home before the new tenants arrived. She stated that she understood but the new delivery date would be on Sunday. I reiterated that solution was not acceptable as I had to be gone by Friday. She told me that she would get with the warehouse manager for alternate options and get back to me. That never happened.I called back and spoke to another rep. I asked to speak to the warehouse manager as I was beyond livid that they put me in the bind that they did. I called and confirmed everything was good was that a lie ? I asked if he could get the shell on another truck that wasn’t broken. He paused and asked me what I was talking about. I told him the previous rep told me the truck that had my shell broke down. He stated that was a lie and that they overbooked. I re explained the urgency of my situation to which he stated that there was nothing that they could do. I asked him for a full refund as the service was completely unprofessional and had no communication. They took my initial payment on time but didn’t have the decency to call me to let me know they truck was broken. He stated that I would receive a full refund without penalty as this error was completely on them.I then called pods and received a unit the next day.The only reason I give them one star is because of the rep who admitted they were at fault. Other than that, this experience showed me how uncaring and unprofessional this company is. They are just after money. I can only imagine how many others have been in my situation.Simply put. Stay away.
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October 2022 by Stephanie Russell
I used Zippy Shell to move from California to IL. We double wrapped our precious belongings and watched the movers load everything into the trailer. I received up to date notifications on expected arrival. My belongings arrived as expected without damage. I would recommend this company.
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October 2022 by Stephanie
I used Zippy Shell to move from California to IL. We double wrapped our precious belongings and watched the movers load everything into the trailer. I received up to date notifications on expected arrival. My belongings arrived as expected without damage. I would recommend this company.
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September 2022 by Vinita Singh
BEWARE: fraudulent company. Contracts to provide services at one price and then extorts customers for exorbitant additional amounts once they have your belongings, using belongings as leverage.We contracted with Zippy Shell for a long distance move, specifying numerous times we needed to include our baby grand piano. They noted the piano and repeatedly assured us this would be no problem and their quote took into account moving the piano.Come moving day, the movers sent told us their company does not, as a policy, move pianos--indeed, they were not even certified to do so. We got on the phone with Zippy to resolve the issue and were told a resolution would be forthcoming shortly. The service agent on the phone was very clear that, in the mean time, we needed to make sure the rest of our items were loaded or we would be charged additional elevated rates for unduly extending moving time. We packed away all of our items and the movers left without any resolution.We called Zippy numerous times over the next three days, without any news of a resolution. We were consistently told different things by service agents and supervisors, always told we would get a call back but never receiving any calls.On the fourth day, we were told Zippy could contract movers to come get the piano but we would be charged at minimum an additional 1.5k for the movers. We would also be charged an extra three thousand for a second shell we did not need. A total of an additional $4500, an unexpected cost over 100% more than we had originally been quoted ($3000). This was unacceptable--a clear breach of contract they were unwilling to remedy.When we expressed we could not accept paying an additional $4500 beyond the price originally quoted for moving our belongings (including piano), they refused to return our belongings without additional charges of thousands and even refused to let us into the storage facility to retrieve our belongings without applying a charge. This despite the fact they had only had our items for four days.Had we known they would charge us $4500 above what we originally contracted or would financially bar us from our belongings, we would never have loaded the van and would have immediately canceled.
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August 2022 by Ben Golik
RODENTS IN STORAGEFirst of all when asking for updates on my moving pod, they were very quiet. Then the movers broke my dresser and removed pieces of furniture crucial to the structure (Legs, screws, etc.) and I did not receive them, making the furniture useless.But that's not the worst part. When I received my stuff, I noticed there were holes in some clothes/shoes. Then I picked up a brand new towel (with tags on it) and there were rodent droppings. Some rodents were going through and chewing through my clothes, linens, medicine, etc. No I'm waiting 3 months for them to process my claim. Ridiculous.STAY AWAY!!!
