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May 2021 by Olena Ursolov
Horrible customer service!! Waited at the counter for a long time. 3 employees walk past me doing their best to avoid eye contact. When I finally caught someone and ask for help, he gave the impression of being incredibly inconvenienced.
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March 2021 by Tom M.
always out of everything--don't keep shelves stocked-and you have to really watch expiration dates-
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February 2021 by Nancy Kondratowicz
called the photo center 1 26 21 and the phone just kept ringing. customer service is not adequate. called a second 2/1/21 same result. at least they are consistent
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October 2020 by Christina G.
Terrible experience trying to place an online delivery order to my mother in laws nursing home .5 mile way! First they delivered the wrong order to her. Then after four phone calls to customer service the store etc. nobody could figure out what needed to be done. I was rushed off the phone told I'll get a call back without asking for my phone number and still no help. Sadly nine bags of groceries or delivered to her nursing home for somebody else and I have tbe thrown away. I will never shop or order from Walmart again! Order # 7546206712937
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June 2020 by L.S. C.
during the COVID-19, all foods are non-refundable. The guy told me to wait until the COVID-19 is over.
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May 2020 by Guy K.
This has to have the worst customer service of any Walmart I've been in. One of the assistant managers Seung is the rudest most condescending person to deal with I've experienced. Totally unresponsive to a customers needs....shop here at your own risk.
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May 2020 by Maggie C.
The store personnel are not enforcing the face mask rules in the store. I asked a young woman politely to put her mask on and she replied "in a minute." She never did. She moved to the next aisles without her mask and no one said a word. As she was leaving she removed the mask that was dangling around her neck, turned around and gave me a dirty look. All while I waited for the store manager. They just don't care.
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May 2020 by Neil D.
I shouldn't complain, this is Walmart so I shouldn't expect much. During this Pandemic employees go above and beyond at other similar stores(Target) they actually have ready wiped and cleansed carts for customer use when you get to their door. But this Walmart, an abled door greeter was right in front of the carts just looking at his phone and doing nothing. I asked where the wipes were and dead silence. Oh well....It is Walmart.
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May 2020 by Nicolette A.
I placed my in-app grocery order for the Walmart in Lake Zurich on Tuesday for Wednesday pickup. I was honestly shocked they could turn it around that quickly with everything going on right now but great!! Wednesday morning I received an email that due to high volume, they had to cancel my order. Slighted annoyed however with the apology also came a nice sized credit toward a future order. They also provided instructions on how to quickly add the same items from my order to my cart so I could schedule another delivery. I did this, which was super easy, and have a date set for Friday. This afternoon I get a call from the store making sure I saw my email and once again apologizing. I just wanted to give them credit for great customer service and doing what they could to ease any inconvenience this may have caused.
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March 2020 by Erik Rowley
I have to applaud Wal-Mart, during the Covid-19 pandemic the greeter was wiping down the cart handles & they provided hand sanitizers in the entry. Much appreciated.
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December 2019 by Randy G.
Stopped in at this Walmart in Lake Zurich at 8:45 last night. Went to the check out and to my surprise there were no cashiers. There was one guy there instructing everyone that we had to use the self check out. I was pissed off because I had a lot of items and when I have a cart load of items it's easier to go to a regular check out. As I was fumbling through trying to pack a cart load of stuff on that small bagging area a handicap guy in his wheelchair started to complain to the worker asking what checkout was open. Again the guy told him it was only self checkout. At this point the customer got upset and started asking the guy how is he supposed to check himself out? The worker just kind of shrugged his shoulders and right at that moment myself and another customer asked the guy if we could help him check out. He was grateful to us for asking but declined our offers. At that point the worker decided he better offer his help. At this point the handicap gentleman said a couple of expletives and declined his help and said "screw this I don't want any of this I'm going to Jewel". Now the only reason I stopped at this particular Walmart was because we were passing through this area on our way home. After seeing this spectacle We will not shop here again. They are getting rid of all the workers and making the customers check themselves out. They got rid of the older greeters and replaced them with younger able bodied people that racially profile people to check receipts at the doors. What I want to know is when are we going to get discounts for doing the job they took away from so many people? My advice to the people of Lake Zurich, pass on Walmart and shop one of the 2 Jewel food stores down the road. At least they support the local economy and hire real workers.
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December 2018 by Brittney D.
This Walmart is nicer than the others around. Could use better customer service, but I guess this is Walmart, right? The stationary isle where the bubbler mailers are, is ALWAYS empty.. When asking for assistance in the store, you're better off just finding it yourself or going elsewhere.. The employees seem to "go look" for what you're trying to find in the back, and they completely disappear for 25-30 mins.. Annnd that's on a good day, when it's slow.. I've seen employees put room temperature, chicken back into the deli cooler when it was clearly sitting out for a few hours on a shelf.. I watched her do it. It's very obvious how management is run here. Lots of unhappy employees, but you get that anywhere you go. I wish when looking at the sports cards section, I wasn't being followed and making myself feel like I am doing something wrong when I'm clearly looking to buy.. But hey it's business, right? We stopped coming here as much because my boyfriend and me are always being watched by the employees and a lot of the time we leave, there is ALWAYS a cop or an undercover following us out past the light... If we are criminals, please pull me over, so I can prove otherwise.. All in all, this Walmart is on the nicer side compared to others.. Just a little sketchy when you feel like you're being followed/watched.. Your typical 3 star rating retail store. They do have great clearance!!
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September 2018 by Jenn S.
Kudos to Kiera at the photoshop at WalMart in Lake Zurich. She was so patient and took the time to not only help me with iphone challenges But also showed me how to set it up on my phone and iPhone so I can order prints online. Good job Keira thank you
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December 2017 by RStaR RaptoR
This is a home depot
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May 2016 by Hristo Stoyanov
The worst customer service. I was waiting 20 min and they were only open one lane to check out.It's unbelievable,please change all the employees from this location. Tnx