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January 2024 by Perla Hajduk
Good location and the employees are very friendly and helpful. I will say the pharmacy is always backed up and the pharmacists are always very busy.
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June 2023 by Robin W.
After reading the reviews, all I can say is that some expectations of a walgreens are really off. My prescriptions have always been filled in a timely manner. I have only had pleasant experiences with the cashiers. Other store staff have always been helpful when I have shopped here. This isn't Nieman Marcus, so maybe adjust your expectations.
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June 2023 by George K
Over the years it seems the service at this pharmacy is more like the Ohare McDonalds during lunch time. Yes, sometimes you will get someone who is exceptionally courteous but more often than not the customer service is subpar.
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February 2023 by Scott H.
Several problems I encountered on 2/28/2023 at this Walgreens:1. Only one drive up lane open. The outer one has been closed for several weeks!2. When you get close to the window you're trapped in your car, because there's another car right behind you, a curb on the right, and a wall on the left, so can't open the door. 3. You remain trapped if the car at the window is just sitting at the window with nothing happening for a HALF an HOUR!4. I was trying to pickup two medicines that the Surgeon who had performed a ballon sinuplasty earlier that day, had ordered. He told me to take it easy that day. I had to take my wife to the hospital that afternoon and since my nose was bleeding again, I told her to tell them we are in a hurry. When she got done, we headed straight to the pharmacy. 5. I decided to not go in the store, because I was dripping blood everywhere!6. With no way out of the drive-through, I started laying on the horn and shouted out the window that I was bleeding!7. I even considered ramming my truck into the blocking car. 8. I pictured the news story about a man bleeding to death in the only operating drive up lane at a Lake Zurich Walgreens, while trapped for over an hour, despite his screaming for help and honking his horn!9. I guess that blowing the horn worked, because he finally pulled out.10. When I got to the window, I yelled that I'm bleeding and to hurry up. It took less than a minute and I was on my way home. 11. I blame upper management for creating a dangerous situation.
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January 2023 by Adrienne H.
Nasty, rude and incompetent. This pharmacy is HORRENDOUS. You are on your own to clean up after their mistakes. They lose prescriptions, delete prescriptions, can't even properly read their own computers. If you have a problem with this, too bad: "Don't argue with us" they told me (after informing me that a tech screwed up and deleted my script that I've been waiting on for months, which staff had promised me a phone call when it arrived). I spoke to a manager about the mistakes and terrible service, who said I'd be better off going ANYWHERE ELSE because this pharmacy so poorly run. I felt bad for her.
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November 2022 by Doug N.
I have to tell you, this pharmacy is just awful. They they never have an adequate supply, need you to call around to find them elsewhere and never offer any help. They just sent a Catholic nun away without her medicine because they're too busy to be bothered. What's the point in having a Netwerk of pharmacies if they can't work together to find them for us. Absurd lack of appreciation for the patient. The healthcare industry talks a lot about patient experience. Walgreens needs to do the same. I'd like to call this to the attention of the CEO of Walgreens. Why don't you check your mission and culture. Awful!
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April 2022 by Jerry C.
Rude. I am caught in the middle again... Dr. says they called prescriptions in, pharmacist says they didn't. Not the first time this has happened. At times I had to go in and ask pharmacist to actually look at their computer, alas, she discovers the good Dr did call it in. Today however, over the phone, she would not look it up. Hung up on me. I called back, and she hung up again. So, here is my review.
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March 2022 by Rudy W.
I have been a customer of this Walgreens store for about 22 years, and about 15 years for their pharmacy. The staff is friendly and helpful. When I inquire about the locality of a product, they typically go out of their way to show me where it is, instead of simply telling me the aisle in which to look. That is really nice.The pharmacy is nearly always busy, and I am impressed how they can keep up with the near-constant flow of customers. I have always been treated well and have also seen other customers treated well, even under difficult circumstances. If I need an Rx filled quickly, I can usually have that done in 15 minutes!The only ding that I will give the store is because I witnessed a pharmacist talking down to one of the techs. It was done in front of customers, very rude, and very uncalled for. I felt so sorry for the tech that I spoke to the store manager about the incident.
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January 2022 by Dante
Ignoring the stock photos and moving into the rating... The have propane here. So its a Walgreens and they have propane. Solid.
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August 2021 by Rob T.
Nothing special about this location. There are two locations in Lake Zurich, I prefer the one on Cuba and Rand.
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April 2021 by M D.
This pharmacy drive through is a continual disappointment. At least 4 times in the past year, when I go to pick up my prescription I am told to come back in 30-60 minutes, despite having already allowed over an hour for staff to fill the Rx. Each time it's a different excuse. I wish this pharmacy was not so convenient, as will need to travel further for another. The store itself is great.
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June 2019 by Marc L.
Pharmacy employees look stressed out. Pharmacy took 40 min for an inhaler?! I finally asked for the status and they said it was ready. They never called my name. I also had passport pictures taken that came out blurry. Recommend going elsewhere for a more positive experience.
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January 2019 by michael r.
Clinic employees are inept. Same insurance same number for the last 3 years. Insurance company website shows the same account number as the card yet they can't get me in the system. I'm already in the system, been here before. Oh but we got a new system... Well maybe it's you system's problem? Called insurance, number on the card is valid. So they just want to charge me as a non-insurance patient and let me deal with getting it covered.. I'll go somewhere else.