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March 2024 by Evelyn R
Nice guy here, very helpful and nice they have passport applications out. I've been to other places, and they dont keep em out good place no long line
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October 2023 by Joseph Butler
Terrible customer service! The sender put the incorrect house number on my package (typo) I called the Lake Zurich USPS, I even went there in person to correct the issue. They were completely hopeless at solving it. Rather than call me (contact details left with them and on the package consignment) they have sent the package back to the sender. What a waste of time! No idea when I'll get the package - if ever. So frustrating!!
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May 2023 by Norm and Sue Nelson
Awful! Delivery problems, including our mail being delivered to the wrong address many times! Less than helpful customer service at the post office desk and found it impossible to sign up for informed delivery!
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December 2022 by michelle ackerman
My regular mail person retired and since then I’ve had nothing but trouble getting my mail on time. I send in payments to various companies such as Comed and they’re not received and now I’m being charged late fees. Never had this problem in the last 20 years. My husband had called the postmaster and there no resolve just excuses. This is a terrible post office.
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December 2022 by Kaizer Glick
Great post office. Slow service but staff always help me if I have any questions
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August 2022 by Stephanie Arroyo
Got there almost an hour after opening, no one was at the counter for a long time. There was people in the back and the saw me and no one alerted the teller.Once the teller came up they greeted me, but when it came to describing why my package needed an extra fee to mail they had an attitude and didn't want to explain why it couldn't be mailed. So I went to another post office and they explained and I paid the fee.
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August 2022 by Rochelle B
I moved to this area in July and completed a change of address form. It has been almost one month, and I have had difficulty getting anything to ship to my address. I have called multiple times informing them of the issue only to be told, " it takes months for my address to update in AMS." Also, it remains a mystery who inputs information in this AMS system. Although polite, I do not find any of the workers helpful. They lack pride and ownership of their work. Avoid this location if you can.
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June 2022 by Dan D
Multiple encounters with the Indian guy left me very aggravated. Overall service is super slow. I've shipped countless packages with other locations and he is the only one giving me issues. Dude has a chip in his shoulder but will pretend like he's doing nothing wrong.This location is also very tenacious on selling you overpriced tape.
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June 2022 by Kathy R.
If I could give it ZERO starts starts I would. By far the worst post office I have ever been too. Rude employees that act like they grace the customer with their presence by simply doing their job. Even the simplest transaction takes more then a 20 minutes. Do yourself a favor and use UPS or FedEX and buy stamps online. Avoid this place at all cost.
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June 2022 by Trevor B.
This place sucks. Zero line & the Indian dude is telling me to use the machine in the lobby just to scan some packages that already have paid labels probably because he is too lazy. 4 people walked in and created a line as I'm messing around with this horrible robot drop off b******** He could of just scanned them right away & id be off about my day. But no he forced me to do his work, waste my time. This place is appalling
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March 2022 by Jo C.
Want long lines and your package to be DELAYED OT LOST go here!! 33 minute wait for them to not scan in my package correctly!!! Now it's been 2 days and shows no movement? This a Ebay item and it's my rating at stake because of these fools.
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March 2022 by Mark Hudson
This place is an absolutely insufferable abomination. I can’t ever remember a time that I went here where it wasn’t at least a 10 to 15 minute wait just to do the most simple tasks. They are slow, and almost exclusively have one person working in the front. I absolutely despise this place. The workers aren’t miserable so I guess that’s some thing.
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February 2022 by T J.
Terrible Post Office! I have been receiving other peoples mail which I have to mail back, "sent to wrong address." My pension check stubs and insurance information was never received. It upsets me to know end that someone else has my mail containing my personal information. They need to do better and pay closer attention to addresses when delivering mail. It's not difficult and I never had these problems until recently. The old school mail men and women are a thing of the past! Oh, and having to ask them to please close my mailbox when they are done is apparently a big deal!
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February 2022 by Tammy Jacobsen
Worst ever! Someone needs to investigate this location. Never received my pension statement and had several items stolen from envelopes I received. I believe its happening at the lake zurich office.
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February 2022 by Rob Pento
As of 14 February 2022, they have removed both of the post office boxes outside at the drive-thru. Therefore to just drop off a letter to mail you have to go inside and drop it off. When I ask the clerk about it he said that the manager did not tell him when the boxes would be replaced only that they were damaged and had to be taken out. So, if you need to mail a letter only and it already has postage then you're going to need to go inside and drop it off.
