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August 2024 by Maya Bott
Bad customer service
I’d stay far away from Malik who is always working the front desk
Super rude, snippy and just all out unhelpful.
The guy treats everyone like they’re less intelligent then himself and the guy behaves like he is a hot shot. I fail to see why working front desk at the post office would qualify him to think of himself that highly over others.
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July 2024 by Leyla Khodzhaakhmedova
Awful service!
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June 2024 by Herb
Sent a quarterly State tax payment on June 1. Five days later the payment came to MY address even though the envelope was clearly and correctly addressed to the Illinois Dept of Revenue. I re-mailed the payment and the check has not been cashed in over two weeks. Will call the IDOR today to see if they ever got the payment.
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June 2024 by Camie Grabowski
We are so thankful for this facility! We had another post office cancel our passport appointment an hour before. One call to this Lake Zurich location and Ivy was ready to help! They had an opening and saw us the same day. We can’t thank you enough. Processing was pleasant and photos were easy.
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May 2024 by john rahberger
Personnel made sure that I used the right envelopes and custom forms at reasonable cost. very helpful.
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April 2024 by Eric Drozdek
This is the third time we’ve received someone else’s mail… and now this is the second time our mail has been sent else where…. Not sure how this gets messed up and how this continues to be an issue.
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March 2024 by Evelyn R
Nice guy here, very helpful and nice they have passport applications out. I've been to other places, and they dont keep em out good place no long line
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February 2024 by Rima Raginiene
Absolutely horrible customer service experience provided by someone named Malik! Rude, unprofessional, unpleasant person. I will never go to this office again because I have never experienced behavior like this especially from someone who works at the POST OFFICE! He must think he is some big deal there, No idea why someone would treat customers with such a disrespect
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January 2024 by Shane O'Leary
Sabrina in passport services is great! She was able to help me even though I messed up the appointment scheduling. She handled everything quickly and was very knowledgeable.
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December 2023 by Sheila Edstrom
Terrible customer service. We were refused passport application with a school ID, birth certificate, social security card, and my passport. We went to Barrington. They helped us.
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October 2023 by Franky Stefano
Malik needs to be fired
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October 2023 by Joseph Butler
Terrible customer service! The sender put the incorrect house number on my package (typo) I called the Lake Zurich USPS, I even went there in person to correct the issue. They were completely hopeless at solving it. Rather than call me (contact details left with them and on the package consignment) they have sent the package back to the sender. What a waste of time! No idea when I'll get the package - if ever. So frustrating!!
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May 2023 by Norm and Sue Nelson
Awful! Delivery problems, including our mail being delivered to the wrong address many times! Less than helpful customer service at the post office desk and found it impossible to sign up for informed delivery!
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December 2022 by michelle ackerman
My regular mail person retired and since then I’ve had nothing but trouble getting my mail on time. I send in payments to various companies such as Comed and they’re not received and now I’m being charged late fees. Never had this problem in the last 20 years. My husband had called the postmaster and there no resolve just excuses. This is a terrible post office.
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December 2022 by Kaizer Glick
Great post office. Slow service but staff always help me if I have any questions
