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March 2024 by Mary Sinha
An employee named Jared or Jaren went above and beyond last week. I called exactly when they opened (and he answered) because I needed to print funeral programs for that morning. He said he was the only one in but that he’d try to get it done. Then, he called me back to tell me that he hadn’t received the file (I had made a ridiculous typo in the email). It was so incredibly thoughtful to follow up and to make sure the programs were printed on time. I’m really appreciative and will choose this location for any elective ship/print/etc needs going forward.
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March 2024 by Allison Abrahamson
Friendly, professional, and efficient service/staff. Thank you!
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March 2024 by Rice, beans, Greens And Potato’s
The employees are brain dead, no one know how to use a computer or tell me the correct wifi password. Ive left the store multiple times the clerk gave up and walked away from the customer. Because getting my priorities was not important enough to print my product, bit everyone elses was important enough. You don’t need a graphic designer to print a piece of paper that is already made up. Gee i will have to stop by tomorrow to try again or find a new buisness.
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January 2024 by Betty L
Returning Amazon items at this location has been quick and easy, and employees were always friendly.
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December 2023 by Amy McGee
Tried to go in there to get a real address po box but the young guy just kept saying he was new and didn't want to ask others any questions and then it was no manager on duty and all the workers were going "we don't know" or "we're unsure" and didn't even try to call the owner or a manager in charge when it's a situation that's very resolvable. Then the young guy threw away the information that I had asked for because I didn't want my information thrown into the shredder container after I asked him 3 times if I could have it. Need to train the employees better and they need to fix their attitudes. Not happy just trying to get an address so I can register my car and get other things done. Being without an address is very hard when you are trying to update things in life and for them to have poor service and attitudes and not trying to help or resolve the issues is very upsetting and makes the business lose business. The young guy needs alot more training and the young girls needs updated training. Also ask for the id first before getting to end of paperwork filling out and asking for it. Maybe they don't have it on them and have to go get it so it's a waste of time to fill out paperwork or even print out paperwork when you ask for an id last. Id should be first thing if trying to fill out certain documents. Very disappointed and frustrated and now I have to find another location that will help me so I can have an address and was trying to stay close to where I'm at.
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December 2023 by Antanas Kubilius
Fast,professional,friendly,customer service above all
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December 2023 by Saundra LaLone
The people (both management and staff) are awesome! Always professional and helpful!
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October 2023 by Janet Czarnecki
Friendly and efficient. Always quick in and out of this store!
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October 2023 by Jenni Leisten
Each time I enter the Lake Zurich UPS, I am Quickly and friendly greeted and my packages always arrive on time without hassle
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June 2023 by Missy June
everyone at this UPS store is kind and helpful beyond words. They all have a hard and stressful job but somehow they carry on tending to all the needs of their customers and make it seem seamless. I thank and appreciate them all. The team leader shows respect and in return is respected by all.Thank you for all you do !
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May 2023 by Martin V.
On 4/30/23, I had a great experience at the Lake Zurich store.I was returning some Xfinity equipment and the person helping me helped me with my box, labels and general handing in a fast and courteous manner.Kudos to them and their excellent customer service
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March 2023 by Stephen James
Always a great experience here. Regardless of how busy they are employees do a great job acknowledging everyone and treating customers respectfully. Will be back!
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March 2023 by Mario Mazzetti
This UPS has the nicest staff. Mason is especially helpful! I always make them my store of choice, especially for Amazon returns over other places. Thanks, Mason and staff!
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March 2023 by Julio Bolanos
First time at this location horrible experience we went to return two boxes from Amazon we didn't have the labels the person said that he could print them out for a charge $1 each label with I didn't have a problem with but he's customer service was horrible other ups store have never charge me to print labels hes name was Ben please don't waste your time or money going to this store horrible service
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January 2023 by Beth Bejnarowicz
This is such a nice little UPS Store. Convenient location. Been shipping from this UPS for 15 years. The employees are always so nice and helpful.
