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October 2023 by erik lutz
Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!
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September 2023 by Larry C.
Ordered Whirlpool stove and dishwasher on July 20th, just notified September 14th that appliances are still not available for the fourth time, rescheduled the delivery October 5th.
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September 2023 by Paul V.
I sent my son to the Home Depot to purchase product for a bathroom remodel at his house. I, as a contractor for 42 years, was going to do the remodel. The Home Depot informed him that they would not sell him the product unless he contracted the Home Depot for the installation. That's right, they would not allow him to hire his own contractor for his own job. I just went into another HD to sit down for an estimate on a probable $25,000 plus kitchen remodeling job that I as am the contractor of choice by the customer. They refused to sell the job to messaging they can only sell products for jobs they install. I've done over 50 bathroom and kitchen remodels in my career. From now on it's Menard's or Lowes product. Contractors be aware. Home Depot is not your friend anymore.
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August 2023 by Jeff Slagter
Needed a truck, like, RIGHT NOW, and HD was able to set me up and get me on the road within minutes. Incredibly helpful staff.
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August 2023 by Dave Brask
Helpful folks, they had the better style of post hole digger
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July 2023 by Kim V.
We went to Home Depot for random items, garage opener, picture hanger, etc. Rick helped us. Said he's been with this location for 5 years. He was extremely helpful, had a great sense of humor and was personable. He's truly an asset to the store. Most of the workers there will greet you or ask if you need help. But not all,Rick did a fabulous job of helping us. Highly recommend!
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July 2023 by Robin W.
I looked for a certain size of daisies. The staff was very helpful in locating what I needed.
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April 2023 by Erik E.
This is the worst Home Depot- poorest customer service. My mother in law gave me a Home Depot credit, for my birthday- came in and shopped only to be told I couldn't use as the credit could only be used my her. Separately, on two occasions they've refused return because i didn't have my receipt. Go to menards, it's cheaper and they value their shoppers.
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January 2023 by Frank Tyler
. Two younger guys greeted me in the parking lot. Then the employee at the service desk directed me to the epoxy i needed in 5 seconds. I came back later to get a key cut and that employee was great as well. I really like casper true value and i think the ace hardware is doing a great job as well.
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January 2023 by Heidi M.
In January 2022, we purchased a new floor for our living room from the Home Depot in Lake Zurich The purchase was supposed to be guaranteed for a year. After the purchase they gave it to an installer that managed to put a hole in a pipe while nailing in the baseboard. Home Depot sent Superior Corporation to inspect the pipe on 11/22/22 They determined the hole was created because we did not have nail plates on the pipe to ensure they did not put nails through pipes. The home was built In 1970. We purchased the house in 2005 having no idea this was an issue. We had already had the same floor replaced years ago and did not have this issue. Because of the lack of a nail plate on the pipe Superior Corporation denied the claim. They sent a form letter with out a company signature saying the claim is denied.Since they declined to guarantee their work, we have been responsible for the following costs:Plumbing Repair $3614Floor repair $450Total $4064We will never use Home Depot again.
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November 2022 by scott
They are a good rental place
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July 2022 by D Deer
Very nice equipment
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May 2022 by Erron F.
Really hate to give a one star review to a big box store. I mean what could they do bad enough, really...well here is a new one. Went in to buy a 320.99 chainsaw (right around there with tax) had a 45 dollar credit from when my wife returned something. Scan the item, scan the credit, asks for ID, scan the Id. A clerk then comes up and says "because the credit is in your wife's name, it is now frozen for 24 hours and you can't use it.". The best I could muster was that because my spouse made the return I couldn't use the store credit? To which the answer was I could try again tomorrow. Left the chainsaw, and commented to my daughter that stores go out of business because they do stupid s*** like this. Done spending money at Home Depot--their return policy should say they a returned credit can only be used by the person who made the return. Off to get a chain saw at menards.
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April 2022 by Ashleigh Randall
The employees were so incredibly friendly and helpful, from the woman in paint to the assistant near self checkout. All my questions were answered satisfactorily and more. Never had as great a customer support as I did in this trip at any store.
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March 2022 by scott Ritchey
They are a good rental place