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January 2024 by Jimmy sun
bad customer service, 1 hours calling, keep you on hold 10 times. first time 1 day late payment, they will not waive your late fee.
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July 2023 by What Would Jesus Do
Would give zero if possible. Absolutely rude, interruptive, not helpful unless depositng and could care less about customer service or resolution. Refused to help me get a check reissued.
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March 2023 by Jim W.
In the past this location was ok. Now there is NO more tellers all is done by their atm machine. Who needs them. We were told all band are doing this and of course that was a lie. We called 2 other PNC locations (Elk Grove and the one on Barrington Td). We were told that these locations have no interest is going to an only atm facility. That this is something that PNC does prior to closing the involved location and that PNC is in the process of closing several locations. DONT bother with this location any longer. We also called Chase and another major bank and BOTH timed us that they have no intention of eliminating their tellers. Don't waste your time if this locations won't give their time why gives yours to them.
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December 2021 by Tanya. De
The worst bank ever. PNC auto statement is impossible to get online for 12 consecutive months, they are spread and never show up monthly, but you can request those by mail or in the brach.So, called this branch that we have banking with about 10 years have multiple business accounts with, saving and personal accounts, along with Auto Loan and one of the Mortgages.Asked the branch manager, who always sees me there and asks all kind of weird questions when I come to get an auto statement ready to pick up by my husband who is on all the accounts with me except Auto loan. Besides the fact that had to hold for 30 minutes I was asked to come to the branch myself, i said I could not, but need this statements as soon as possible for a new Mortgage we applying to, she said she could not help me with this and said bye and hanged up the phone... and that's it.
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October 2021 by Frank M.
Incredibly polite and cordial. But this has gone on for at least three years every visit! It must be a policy coming down from the top and it's truly a breath of fresh air.
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July 2021 by Ella McNeil
Very helpful and courteous. And very patient.
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October 2019 by Christine Berman
Jay and Erin are amazing!! They remember us and greet us all by name every time we visit the branch. They are super helpful and go out of their way to help us. Erin even remembers stories we tell her and asks us follow up questions the next time we see her! Great branch!
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August 2019 by K L
The staff here has always gone above and beyond to help me with anything I've needed. Will still continue to come to this branch location!
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July 2019 by Kerstyn K
Rude staff. Not helpful at all.
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April 2019 by John M.
I never thought I would post a review of the bank but the customer service here is like nothing I've ever experienced. Just amazing
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October 2018 by Mark G1
Staff would not let me use the bathroom even though I pleaded I really had to go. I was told "I'm sorry thats PNC policy, restroom is for employees only". I had to run 1 block to McDonalds.
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October 2016 by Gan Chicago
Great facility and very friendly staff.
