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January 2024 by Bill Mcleran
My dog is always taken care of they do a very good job I have no complaints
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January 2024 by Lisa Barnes
Friendly service that takes very good care of the dog. Ernest comes home happily tired at the end of the day; the team at Oakview is always happy to see him the next morning!
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January 2024 by Griffin Isaacson (Scribbz)
My dog comes home healthy, and happy to see me!
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December 2023 by Jennifer Thompson
I have been taking my dogs here for 10 years! Unfortunately the prices keep changing. My dogs always shared a room because they are more comfortable together. They would stay in 1 executive suite! As of late they started charging me for 2 executive suites every time they stay over! I understand there needs to be a charge for the 2nd dog, I had asked if I could be charged for the executive suite that they stay in and then charged for a less expensive suite since they don’t even use a 2nd room at all! For some reason they will not allow it.. I need to be charged for two $65 rooms instead of $65 and $40. It makes no sense to me! Also on the website it says that the overnight boarding includes a day of daycare. Well that is not exactly true! We dropped off my dogs at 6:30 pm Friday and picked up Saturday at 6:30 which would be an overnight and a daycare. The daycare is only included the day they get there. So for my 2 dogs to stay overnight and do one day of daycare was $190! That’s just too much! After 10 years I’m going to have to find a new more affordable place to take my dogs!
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May 2023 by Alina
Our dog loves it and is always super excited at drop off. Nice staff, good facility
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May 2023 by Dixie Mesi
Oakview Pet Resort is amazing. Everyone there is so kind and willing to answer any questions, they were happy to give me a tour of the facility as well. I took my dog to doggy daycare somewhere else and it smelled SO BAD I would have to give my dog a bath after every visit and the people were so rude. I'm so glad I found a place that's friendly and my dog doesnt reek when I pick him up.
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May 2022 by Sydney S.
I haven't had issues with oakview itself: the staff is very kind and my pups come home clean and fluffy when we request baths. Unfortunately, both of my dogs have come home sick every time we've left them for boarding. We kept giving oak view a chance - like 5 chances - but it's draining finances to have the cost of boarding on top of vet bills and meds every time they board. We will be finding new boarding, I would not recommend anyone send their dog there unless you are okay with them getting sick. I'm not sure what the issue is; I've never had this issue at the many other boarding places I've tried.
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March 2022 by Suzanne Maple
Great place for a pet vacation or just needing to have folks watch your animals for a while. Staff is well trained and very knowledgeable. They take extra care to ensure that animals are treated and grouped together (or removed) based on needs and behavior. Would highly recommend.
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February 2022 by Melissa Versino
We always have them bathed before we pick them up and they smell so good!
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August 2021 by Bambi M.
Our dog has been going to this place for quite some time and her stay was great at first. Even though the customer service and their odd policies are not user-friendly, it worked because it's the closest to us and convenient. Their prices are higher as well but we chose the convenience over price. But lately their service has gone from bad to worse. Last time we boarded our dog they told us they will only release her at 3 the next day instead of the usual 10am we did before. When we went to pick her up they charged us for an extra night!!!!! We complained and after a month of back and forth they finally gave us a refund. Obviously we didn't learn our lesson and this weekend we booked a stay for her. The LZ location was full so they recommended their Wauconda location. It was a. emergency so we took her there. The worst experience ever! The people there are very unprofessional and vague. They said yes to everything we asked but didn't really bother to listen. We booked grooming with the boarding but when we picked her up today, she wasn't groomed. But the worst part was they overcharged us again. Their pick up time is 3pm. we asked repeatedly before booking if we can pick her up in the morning but they said no. And then they overcharged. We refused to be bullied this time by tricky policies and they had to back down. We are not going back. Pets are our babies. It concerns me when the people we trust to take care of them cannot be trusted. When you take care if someone's pets, shouldn't you be caring and accountable instead of just thinking business? we don't ever want to go through stressful time like this.
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July 2021 by Brynna Aylward
Dog owners please beware!!! This kennel is responsible for multiple pet injuries with a complete lack of communication and disregard for pet owners. My parents brought their yorkies here for a short weekend stay a few weeks ago. They were told that big and small dogs would be separated and that the pets would be closely monitored. At the end of the weekend, both dogs had multiple deep puncture wounds that required multiple staples. My parents were not notified. No voicemails or missed calls. And it happened on the first day before their flight left so they could have changed plans to care for the pups.Looking at other negative reviews in hindsight (which seem to be hidden unless one searched for them) I was appalled to find that this is a PATTERN for this organization. Multiple dogs have been injured without any remorse from management or communication about what actually happened! There is even a person on Yelp who describes having a pet die due to injuries sustained at this kennel. I can only speak for myself and our family pups are obviously traumatized as are my parents by the experience. And judging by the location of the bites it could have been much much worse. Please be aware before trusting your pets with this business.
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June 2021 by Herbert Huff
Max loves it
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May 2021 by Domino
My dog loves it.
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December 2020 by Paul Degen
Great place with great friendly staff. So happy they are following social distancing guidelines. We love taking our dog here. Very affordable for daycare as well as grooming services.
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September 2020 by Lauren F.
We had been taking our dog Bogie to Oakview for 3 years. It was really convenient to get to and the staff always seemed nice. We got a new dog (COVID puppy) in March and wanted to take her to daycare for the first time a couple of weeks ago. Upon picking them up we were informed that pit bulls were not allowed. Little did they know that Bogie was ALSO part pit...it's an insurance thing but to us it's a completely biased and WRONG thing. Shell out for the insurance to cover pit bulls (and hopefully some day there won't be such a thing as more money for pit bulls)!! My pitties are amazing and only want cuddles and play time. Oakview completely lost our business that day and we are so angry about it all. Lucky for us we found a wonderful new daycare just down the road at Barrington Pet Resort. Their staff sent out a report card on their first day saying how much they loved our dogs and pitties!
