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December 2023 by Kent Smith
Their home equity line of credit product is a great product. Tammi Malinowski provided great service. I highly recommend First American and Tammi.
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September 2023 by Jody Page
Great customer service. Very nice people at the Lake Zurich location. Great advise on opening my accounts.Thank you!
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February 2023 by Tom K
I've been a First American customer since 1988. For the past few years, I have worked with the fine people at the Lake Zurich branch. They are wonderful, customer-oriented employees that go above and beyond to meet all of your banking needs. I would definitely recommend this branch for all your banking needs.
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February 2023 by Carol Baumeister
This is a people friendly bank. They remember who you are and are very caring. They always go above and beyond to find solutions.
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April 2022 by Joanna Nejfelt
Recently, we decided to switch our personal accounts to First American Bank. Branch Manager Gabriel Ortiz made the process very smooth and easy. He is very helpful and knowledgeable. We are glad to experience such customer service and very happy of our decision to give this Branch a chance. Thank You Gabriel !
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January 2022 by Janet Gamerl
I have had such a great experience with this bank! I live in another state and the bank Manager, Tara, has helped me navigate through some difficult times providing a way to take care of a loved one’s accounts while traveling back and forth. What a wonderful, personal, service they provide!
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December 2021 by Jonee LaGardy
I have been a customer since this bankOpened more than 20 years ago. The people there have always been warm.and very thoughtful.and helpful. I now live in Florida but I.continue to.bank at FAB! There are no branches here where I live but that does not deter me! I bank.online and still call my bankers here if I.have any issues I can't.solve myself!
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November 2021 by Craig Holder
Everyone at the Lake Zurich office is great. Also have worked Mark Frighetto too who has been great. Great company to partner with as your bank and lender
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July 2021 by Michael Frelas
Very helpful staff, very friendly, convenient and efficient.
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September 2018 by Christopher A Aumiller
Hi fees they will fee you to death I don't recommend using this bank they charged me $7.50 to cash the check because I was not a account holder after they called the person that wrote the check , to verify it was legitimate then they asked me for a thumbprint I thought that was very rude
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October 2017 by Chris R.
This review is not for the branch. It's is for the entire First American bank. This is the worst bank to set up an account with. You can barely do any kind of shopping online because every single purchase you make will not go through because of fraudulent protection kicks in and does not allow you to make a payment. This bank is a joke. Also there app is a joke. This bank is for people who do really need anything from a bank. I guess I will be going back to Chase.
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August 2016 by Michael F.
This has been my bank since I moved to illinois in the early 90's. Never had a problem, the bank use to treat you good. Now I am being charged a service fee every month. $9 service fee $9 atm withdraw fee. Because I used another banks atm machine. I cannot afford being an First American bank customer anymore. I would recommend to anyone to find another bank. They use to treat their customers good now not so much.