-
February 2024 by JEAN SEBASTIEN PRETESEILLE
Very Satisfied. My appointment time was respected and I was charged for what I was quoted. I even asked for alignment and was not charged since the alignment was in order.
-
February 2024 by Kathy M
Great staff! The guys kept me informed and gave me a choice of doing additional work now or later. I trust Firestone and have recommended to many friends. One friend recently had work done at this Firestone and couldn’t believe what she saved over the dealer she usually uses. Great job!
-
February 2024 by Rachel Riedler
Richard Borik was very friendly and knowledgeable about car repairs. Also this location is extremely honest with me about what needed to be done with my car.
-
February 2024 by craig champion
The crew was courteous and professional
-
February 2024 by Nancy Mclennand
I love firestone. Not because my grandfather and my father were longtime executives from the start but I have always gotten dependable service and caring people. While yes I do have a backyard mechanic that saves me alot of money sometimes there are things I just dont mess with when it comes to the safety of my car. Thank you for many years of service and more to come
-
January 2024 by Jennifer Morvaji
The mechanics and front staff were courteous and helpful- thank you
-
December 2023 by Kimberly Smith
The Lake Zurich Firestone has been taking care of my cars since 2015 and always do a wonderful job, communicate the progress of the service and explain things thoroughly. I trust them completely....and everyone is so friendly!
-
December 2023 by mhgrn2008
they were able to provide service without an appointment on the same day that i walked in. Couldn’t be happier.
-
May 2023 by Steve
I brought in a brand new vehicle with 40 miles on it. Resulted in $800 in damage...1. They damaged my wheels, gashes2. Incorrectly installed rings blocking pressure valves on wheels3. Stripped 25 bolts on wheel rings4. Did not properly balance tires5. Failed to reinstall back-up camera casing6. Said they couldn't balance one tire so they put it as the spare rather than order a new tire. Then claimed rim was bent when I requested they order a new tire as providing an unbalanced new tire was unacceptable.Had to get replacement parts from dealership and have all work redone. A few examples attached....
-
April 2023 by Jessica Hussey
Unfortunately, I used this Firestone when my check engine light came on. I do not live in the area so I needed something quick. They ran their diagnostic test- did not look at my engine. They replaced the part that the diagnostic said needed replacing and charged me close to 1000 dollars. The check engine light came on the next day, I took it back so they could fix their poor work. After being told a second time it was fixed and being assured it was safe to drive back to my home, the check engine light came on a third time in the middle of my four hour drive back to my home. I took it in to a different mechanic- the part they kept replacing was a result of a much larger issue and the Lake Zurich Firestone missed it completely. It was not safe for me to continue driving and their work was a wasted 1000 dollars as the recommended repairs were a result of a larger issue. I would not recommend this location. They all were very nice in there, just incompetent mechanics.Service: Transmission repair
-
March 2023 by B H
Friendly, knowledgeable techs, but took an hour and a half to get oil changed.
-
February 2023 by karthik ramachandran
I had brought my car here on Saturday due to left front axel broken.They called me that same day and quoted me $908.00 to replace the axel. I am like I just replaced my left axel from other location and it costed me $543.00. I had no choice since the car was making loud noise due to this issue. So I accepted the offer. I called them on Tuesday and they said it was coming from Tennessee. They claimed it was stuck at Fedex facility. They stated it should be here end of day Wednesday and I said okay. Today I called them and they stated its still stuck at the facility. I asked them if they tracking number and they said they didn't and they had to ask their vendor. Couple of hours later, they were said tomorrow it should arrive and I was sure at this point they weren't sure. I called up my buddy and told him to order the axel instead and have the car towed from Firestone to his location and they quoted me $590.00. In the meantime, I been driving the rental car from Saturday to now which costed me about $770.00 after extending additional two days. If this was case, I would not taken the car to Firestone. I will not recommend anyone to firestone due to rip off in price and lack of confidence in when the part will come. I would say this before bringing to firestone, shop around for best offer in replacing any part.
-
December 2022 by Steve Schimka
I brought in a brand new 2023 Jeep Rubicon with 40 miles on it to upgrade tire size. Resulted in $800 in damage...1. They damaged my wheels, gashes2. Incorrectly installed rings blocking pressure valves on wheels3. Stripped 25 bolts on wheel rings4. Did not properly balance tires5. Failed to reinstall back-up camera casing6. Said they couldn't balance one tire so they put it as the spare rather than order a new tire. Then claimed rim was bent when I requested they order a new tire as providing an unbalanced new tire was unacceptable.Had to get replacement parts from dealership and have all work redone. A few examples attached....
-
October 2022 by Sven Hansen
The staff is usually friendly. The shop is clean. My biggest complaint is how they constantly push to upsell the customers. I feel bad when I see them do that to women, making something simple seem urgent and in need of being done right now. I hate it when mechanics take advantage of people like that.
-
October 2022 by Danny D
I came here to fix a nail in a tire. He quoted me a price which I accepted. After taking down my info and pulling my car into the bay, he came back and quoted me a higher price. I had them pull my car out, went to Costco and although they were busy, they fixed the nail for 1/3rd of what the Firestone wanted to charge. All while Firestone had no cars in their bays. It's no surprise. You should be ashamed of yourselves for your lack of professionalism and customer service. It's about principle. You were trying to rip me off.
