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September 2023 by Yolanda Zach
This is pretty much a 1 guy operation. And the gentleman works very hard to meet the needs of his customers. I've rented twice recently, and have been greeted respectfully at each point. I would recommend renting from here. This young man works very hard deserves credit.
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August 2023 by Vamsi Krishna
I really had a great experience with my rental at the Lake Zurich facility. My personnel car broke down and I needed a rental immediately. Ahmed was really helpful in extending his schedule for my rental pickup. The pick up/drop off was fast. The car was great. Would definitely recommend this place.
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August 2023 by Brenda Sotomayor
I think this place could do better. There seems to be poor management overal. Customer service is decent. Be prepared to be overcharged not only by fees that are unnecessary. But with a $200 deposit that isn’t even mentioned online. Also the place needs to be cleaner. the tech there seems to leave everything lying around. As well as the lobby. Oh and not to mention when both people start talking an Indian language in front of you so God knows what they could be saying about you. Could be a lot better for the price they have us paying. Cars they rent are pretty decent tho.
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June 2023 by Sherrie and Bryan Fong
I had rented a vehicle from them. After driving it for only 30 minutes, the minivan started showing that the engine is overheating. Stopped at another location and was told that they couldn’t help me. Called the original location and was told my only options were to wait for around 3 hours for another vehicle or to drive an hour in the opposite direction in a defective overheating vehicle to where I was headed with my wife and small kids to swap the vehicle. When I finally got the vehicle back to the original site, I was still charged for the usage of a few hours, and they still wanted to charge me for fuel used. All of a sudden, when I started to complain in person, another vehicle magically was available for me to use. Left a rather bad taste in my mouth since they were unwilling to help until then. I was forced to get a vehicle from another company since there was no expectation of timely help. Having to switch all of the stuff with our two young kids hungry and impatient really made the start to our trip miserable. Thanks Budget/Avis for almost ruining our trip and delaying us by another 4 hours!! Poor customer service when we needed help. Would give zero stars if Google would allow it.
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June 2023 by Rick Piesko
perfect location to rent a vehicle. Very accommodating always. Cars in perfect condition and the personal very helpful and pleasant to deal with
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June 2023 by Hardy Said
The staff( Ahmed) at this location is super kind, professional and helpful. I am glad I chose this place. I was lucky to get a pretty new car which made the experience even better.
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May 2023 by Megan Ates
35 mins late. Said he needed time to clean it. Not sure what he did because the van was gross. And we were very late because he took an extra 35 mins
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April 2023 by Joseph Kolosick
I will always rent from the Lake Zurich location because Moe and his professional staff are always courteous and willing to go the extra mile for their customers. Joseph Kolosick.
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April 2023 by Rafael flores
Great service and attention to my family’s needs. Would rent again for sure
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February 2023 by EWELINA KLACZYNSKA
Great customer service! A gentleman at front desk was super polite, helpful and professional. The car was clean. Easy pickup and drop off. Will use their service again if needed.
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January 2023 by B Tripp
Great customer service! If every interaction is as easy and pleasant as mine was, this must be the best car rental place in the world.
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January 2023 by Larry Smit
It has been quality vehicles and great staff every time I have rented from here! Highly suggest!
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December 2022 by Carla Hutson
Service at this location was fast and pleasant. The car was clean and ready for me, and I was able to use my Costco discount. If the opportunity arises, I would definitely rent from Budget at this location again.
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July 2022 by Lisa Lietsch
Ripoff!! It was way more than they told us it was going to be and 3WEEKS LATER,IM GETTING CHARGED FOR SOMEONE ELSE'S TOLLS!!!! BE VERY CAREFUL IF YOU GO TO THIS PLACE!!
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July 2022 by Robyn Zavoli
The location is great, I have rented through them many times, staff is friendly, cars are clean. Highly recommend.