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February 2024 by Jim Jorgensen
Picked up a Script and a water
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January 2024 by Jeff Matheson
This (I hope) is the worst Walgreens Pharmacy in America, because I can’t imagine one being worse. Totally inept and mostly terrible staff. I’ve been to this pharmacy about 50 times in 2023. Don’t believe I have ever seen them locate the prescription in the first place they look. Today I called to check on prescriptions. They told me 1 was ready. I asked about the other and was told they didn’t receive it. They said to call my Dr. I told them I had a copy of the fax and both prescriptions were on it. They said I should bring in the copy. I suggested they look at their copy first. After looking at it they said it was there (duh). I could go on and on about other issues. 2024 will be at CVS. This place sucks.
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December 2023 by Steven Przepasniak
Picked up an Rx had a question about it and they answered 5
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November 2023 by chuck seyler
If I could give a negative number I would - run don't walk away from this Walgreens! Customer service is terrible the worst I have seen in my 50 plus years of adult life. This is Saturday morning and I have been waiting since 3:00 PM Thursday yes Thursday to get four NEW prescriptions filled. At first they didn't have two, NEVER called me or my Doctor to tell either of us. I called Friday at 10:15 AM and was finally informed they were out of stock on two so I asked if I could get the two they had. Received a text saying all were on hold waiting doctors approval again these are new scripts that the doctor herself sent in on Thursday. Called the doctors office who called Walgreens to get it straightened out. I called again at 12:30 and after twenty minutes of being placed on hold five times I was told "we are working on them" you will let you know when ready. Called back at 3:30 was told "we made a mistake and are out of two of your scripts and can't split the order because it's medicare and we would need a new script from the doctor to do that". So I called my doctor and again explained everything and she called Walgreens to get it taken care of. I called back at 5:00 PM and after 26 minutes on hold that include people picking up the phone and placing me back on hold six times I finally was able to talk to a live body who said "all 4 scripts are ready however you want them delivered and it's too late now so we scheduled a pick up for tomorrow (Saturday). It's now noon on Saturday, spent a half hour with five picks and back on hold without talking to anyone. Finally got a live body who explained that "everything is ready to go" I asked why there are two credit card charges for delivery and was told they are sending two packages. When I asked why all she could say was "I don't know". As an FYI I don't walk, I have a caregiver but I can't be left alone so we rely on Walgreens delivery service. Their mail order pharmacy is great but the local one is terrible. Like I said in the beginning run away from this store don't use it.
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October 2023 by Christina Goff Lass
The worst customer service with no accountability. I have to travel here to grab my father's prescriptions since he cannot drive anymore. I have never had a worse experience in my life. The phone rings and rings indefinitely and circles back around like someone picks it up and puts in back on hold. I tried to call the store separately from the pharmacy to get anyone on the line for a simple question but nobody ever answers. How can an important and professional establishment like this get away with such incredibly terrible behavior. Perhaps need new management.This is a business with serious responsibility to the public. And they do a terrible job. Pathetic.
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October 2023 by Anthony P
Very friendly staff, plenty to shop for while waiting for a prescription to be filled. Pharmacy staff is patient and knowledgeable.
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October 2023 by Christina Goff
The worst customer service with no accountability. I have to travel here to grab my father's prescriptions since he cannot drive anymore. I have never had a worse experience in my life. The phone rings and rings indefinitely and circles back around like someone picks it up and puts in back on hold. I tried to call the store separately from the pharmacy to get anyone on the line for a simple question but nobody ever answers. How can an important and professional establishment like this get away with such incredibly terrible behavior. Perhaps need new management.This is a business with serious responsibility to the public. And they do a terrible job. Pathetic.
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September 2023 by B CBerg
This pharmacy is the WORST. You call the main line for a question or refill and you’re put on an indefinite hold. Then the phone rings in the store, as if someone is going to answer, but instead they just put the call right back on hold again without even saying a word. Repeat that cycle over and over and over and over and over and over again, 20 minutes… half hour… maybe even longer. Every single time my wife and I call this pharmacy. Day after day, week after week, it’s the same cycle until you hang up the phone in frustration.It’s clear as day that these people are just picking up the phone in order to keep the recorded wait times down, even though they’re just purposefully dragging out the call over and over again.Then you’re forced to go to the store because you simply can’t get anyone to answer the phone, and of course the pharmacy isn’t even busy.A pharmacy is a trusted place where people get their prescribed medications. The fact that these people just flat out refuse to answer the phone is simply UNACCEPTABLE.NEW MANAGEMENT NEEDED!
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September 2023 by Ant L
People at the location are friendly and it has always been a good place to get prescriptions filled until the last 6 months. They started this thing where they fill the prescriptions offsite and delivere them to the location 2 days later. Last couple times I filled prescriptions required two trips on separate days which consumes my time and gas. Sadly this new service stinks, especially when you are out of medication.
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August 2023 by Julie B
Sooooo bad!! I’ve never waited longer for a prescription in my life. Even when there’s no line. They move like slugs there!
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July 2023 by SUE M
2nd update.. They did reach out to hear me out and I appreciate that.Had to update. Nothing online about our medications, charge different prices for a refill of the SAME THING!, Has our insurance for years and asks for it all the time. Forgot to check ins last time and tried to charge over $100 when it was way less with our insurance. The pharmacist is outstanding, so it makes me sad that the rest of the mess they have going on there makes me ready to not continue business with them . End of updateSuper friendly but they need more staff. Corporate needs to hire more people. I feel for them because they are overwhelmed. Communication needs to improve. If they are out of stock on medication, they should call and let the customer know or contact another close Walgreens. The friendly people and superb pharmacist are the only reasons I keep going there
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July 2023 by SUE MURRELL
2nd update.. They did reach out to hear me out and I appreciate that.Had to update. Nothing online about our medications, charge different prices for a refill of the SAME THING!, Has our insurance for years and asks for it all the time. Forgot to check ins last time and tried to charge over $100 when it was way less with our insurance. The pharmacist is outstanding, so it makes me sad that the rest of the mess they have going on there makes me ready to not continue business with them . End of updateSuper friendly but they need more staff. Corporate needs to hire more people. I feel for them because they are overwhelmed. Communication needs to improve. If they are out of stock on medication, they should call and let the customer know or contact another close Walgreens. The friendly people and superb pharmacist are the only reasons I keep going there
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March 2023 by Cinthya Hernandez
I went trough drive trough today around 4 to pick up my sons prescription & wasn’t giving half of it (my fault for not checking) either way she had an attitude as we spoke. The I call around 5 to ask why & they answer rudely well it was out of stock I said ok will I be notify or when will u received & it was like if I was asking something complicated in order for to respond back. It’s medicine for my one year old respiratory treatments which I’m sure they know what the medication is for and still want to be helpless and rude.
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March 2023 by C S
Don’t know what they’re doing.Did a Xfinity Fed Ex return and return states that the store will print the label and said they don’t which is confirmed by the manager.Had to be inconvenienced to go to a store further away.I’ll never drop a dime there
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December 2022 by Jim Hayward
Don’t expect do get a prescription on time unless you order 3 days advance