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January 2024 by Andrii Melenevskyi
There are employees who understand their work
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January 2024 by Mikaila A Conforti
I came into the store sorely needing a new phone. I had some reservations about coming in store since every other phone store I’ve ever visited had crew members who didn’t really know what they were talking about and were obviously trying to up sell. This said, my experience tonight at this location was so good that I doubt I will ever try another location. Our representative, David, was very knowledgeable about every phone we looked at and his demeanor quickly eased my anxiety about this large purchase. David took my concerns seriously and gave me real answers that gave me tangible direction on what phone is best for me. I’m looking forward to using my new phone, thank you David!
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January 2024 by John Arens
I recently bought my wife a new iPhone at the Lake in the Hills location. Carson helped us and he provided excellent service!
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December 2023 by VAD
The worst store ever with unproffesional emploee
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December 2023 by Clyde Bowens
Wow what a very unprofessional assistant manager, Carlos. Tall guy probably 6"3 and his attitude is intimidating customers and fellow co-workers I know because I asked a couple of them. They didn't like his attitude either but said who can you complain to their all like that! I almost had to get on to him and ask him to stay calm and de escalate. I'll never go back. Sorry you don't like your job.
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November 2023 by Uran Olokov
worst manager ever, showing ID is not enough for this nooby
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September 2023 by Maria Tulba
Great team and very helpful.
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July 2023 by Gerald Fon
We have been a Verizon customer since 2020. This rating is for their Lake in the Hills office. We just traded in our Samsung S21 Ultra phones for Samsung S23 Ultra phones. We needed help moving our info from the old to new phones. We made an appointment and got our new phones and accessories as well as patient assistance from store personnel, who were fabulous!
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July 2023 by Travis Marcrum
The store is never open based on the hours posted. They always close one to two hours, before posted times. Have been trying to solve a Verizon issue for several months, I keep getting the runaround and no answers. Every time I go to this location, I get the big FU, and end up leaving with no problems solved. I have had horrible service, and phone battery issues. Still attempting to resolve these issues, so I don't have to carry a charger with me, as my phone will be dead halfway through the day.
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July 2023 by Hristofor Dmitrii
You want to save on your account ask Eric howFantastic person
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May 2023 by Rafal Brzegowy
Well, after over 20 years with Verizon I am finally done!. Went there yesterday to upgrade outdated plan and phones, just to find out being loyal to VW mean to be stupid. The salesman who worked with us wouldnt badge on anything, nor the manager. Looks like the the walk-in customers better deal than us. Even making excuses that didn't make senses like if i transfer my number from old phone would cancel my financing deal on the phone (i guess it would be different talk if i was switching from AT%T or T-Mobile??!!!). I guess salesperson, he would do whatever he is told, but shame on VERIZON. I gues loyalty means nothing these days. SAYONARA VERIZON.
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May 2023 by Greg Longfield
Had great service upgrading our phone. The gentleman migrated our phones from android to iPhone. Everything was done perfectly.
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February 2023 by Julie B.
Yo. Get your listing updated - your times are wrong. Yelp powers apple and safari maps. According to Yelp you should be open now and your dude just locked up as I was walking up.
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February 2023 by Cheryl Henry
Great, Jess was very friendly and helpful explained everything and got me best deal.
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February 2023 by John Johnson
Had a pleasant experience. Quick service. Professional.
