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November 2023 by Nikki Dzierzbicki
My partner has been coming here for years and swears by them! I recently started going to Tuffy because of him and I am so glad I did! They are friendly, quick, and go over everything with you! I am so glad I made the switch to Tuffy!
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October 2023 by m w
Took my car in for an alignment today. The alignment is great, but they damaged my rocker panel and now the body seams are off and the car is obviously not in the same condition as when I dropped it off. I even went through my security camera footage and the car was not damaged when I left to drop it off. Very displeased. I'll have to wait till Monday to try to get ahold of them again. Unbelievable.
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October 2023 by Norm Labrasca
Kudos to Ken and staff! My son's car had a knock that was intermittent and we couldn't figure out the cause. I brought it in to the shop and Ken had the car all day and found out the issue - a rusted metal piece that no one else could find! (We took it to Firestone Algonquin who charged us to diagnose and did nothing)! When Ken called me and explained what he found, we were relieved! When I asked what the cost would be, he told me "no charge"! This is a shop that cares more about the customer and safety of the vehicle, instead of finding "problems"! Thank you!!!
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October 2023 by John P.
Went for an oil change and tire rotation got the oil change and was told they couldn't rotate the tires because the lug nuts were too tight, got the oil change and a read out for $1700.00 brakes and other items, apparently they could get the lug nuts off for this. Not happy! Bye bye Tuffys !
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September 2023 by Gina Maynard
I found this Hidden Gem a couple years ago. I've always dreaded mechanics and plumbers but these guys are a pleasure to deal with. Ken is always so helpful and explains things to me I can understand. Maybe I've been lucky but they are very fast with getting me in and getting me back out on the door. My last visit today was to pass emissions. Don't like going to the mechanics but when I do I know I will be in great knowledgeable hands thank you again Ken and the rest of the guys for all your hard work!!Services: Vehicle Inspection
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September 2023 by Valerie Hawthorne
I have been coming to Tuffy for years. I use to go to the one in Palatine now I come to the one in Lake in the hills the manager Ken is very nice they always do a really great job on my car and they make sure I keep up to date on any other repairs there are many Auto repair shops that take advantage of females. I am very happy of the service that I always receive from Tuffys and would highly recommend this company because they are great.Thank You KenValerie H.
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September 2023 by Jimmy Hodum (Cloudclimber)
Inept at best, predatory at worst.After over $3k on work done, I have come to learn that the techs at Tuffy have no troubleshooting experience, and their main practice is to throw parts at problems instead of diagnosing. Chasing codes is a fools errand, they are notoriously vague. Most recent red flag was being told a fuse blowing was why my starter failed. Anyone with the most basic electrical knowledge knows that fuses don't make components fail; failed components make fuses fail.Transmission lines lost all fluid 10 miles out the shop due to clips not being fastened properly. An entire rack and pinion was replaced, when the actual issue was a u-joint, 1/3 the cost of the rack and pinion assembly. Many major issues missed when inspections were performed in regards to work done on suspension.I am very disappointed with the services performed here, given that I've been trusting them for months on end. You'll be much better off going somewhere else where they can diagnose problems and address them efficiently rather than waste time, money and labor playing the guessing game.DO NOT use Tuffy for anything requiring any level of competence.
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September 2023 by Mary Barker
I have brought my vehicle here a couple times for service and I have to say I am very pleased with the work they have done for me. Everything was explained to me that needed to be done and the work was done in a timely manner. The staff were very friendly and informative. I will definitely continue bringing my vehicle to Tuffy
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September 2023 by Pam Frye
I took my subaru in for a complete check up, due to its age, they were so detailed and told what i should fix and what i can wait to fix. They were so honest! I will go back for all my auto needs.
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August 2023 by Sheri
DO NOT GO HERE!!! If I could give ZERO stars I would. They don't know how to correctly diagnose and fix a car. Took both my vehicles here and had issues all times. Vehicle 1 took 3 times to finally get a correct fix. First time my husband didn't even get it out of the parking lot and could still hear the noise they were supposed to fix. Second time noise was less but still there. Third time it was finally fixed. They fixed 3 different things before they got it right. Vehicle 2 had a check engine light come on. I asked the shop manager, Kevin, if I had my vehicle repaired there if they'd stand behind work. He said that's why they have the circle stating so on the door and why they fixed my husband's 3 times with no extra cost. They replaced a part that was supposed to fix the problem. Less than 2 months and less than 300 miles later, SAME code comes on again. They say it's now a different part and don't want to warranty original work. After much discussion with store manager, Ken, he agreed to charge me for half the repair. Less than 1 month later and less than 150 miles later the light with the SAME code has come on again. Asked during 2nd repair for owner to contact me, he never did. Manager said he typically doesn't call customers back. This shop and owner clearly doesn't know what they are doing and doesn't care about customers. Reading owner's response to other complaints on here should raise a red flag alone. While in the place, my husband overheard another customer who came in having an issue with their repair as well.Went to another shop to resolve issue and was told Tuffy used Dorman parts on my car, which is cheap garbage. Was charged $133 for cheap part when OEM through another shop was only $99. Tuffy denied using this brand, but it's the part they just replaced. They also put my timing belt on wrong. They didn't use the lock tools, rather put marks on it which doesn't get the timing perfect. They also denied this. I have seen myself that its a Dorman part they put in and also have seen the marks they used to help with timing. They claimed other shop is lying and they didn't put those marks on my car, but other shop showed me pics, and it is indeed MY VEHICLE the parts are on as well as the marks. This place is as dishonest as they come.They also broke the camshaft and didn't mention it. The camshaft phaser goes on the camshaft. If they put it on and aligned it properly, they would have seen the camshaft was broken. These don't just break like this, so since they didn't mention it, they broke it and didn't mention it. Explains why they were willing to give me a refund when they acted like they did the work right.I'm spending more to fix their mistakes than I got refunded.
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August 2023 by Charles Henning
This establishment is horrible to do business with. We had nothing but problems since we entered the door. I had two different cars worked on, and they both had to be diagnosed several different times before being "fixed."My wife's car eventually had to be taken to an additional mechanic because no matter what they claimed the problem was, her check engine light came back on within a week or so.We caught the manager in several lies because he repeatedly changed his story about what was wrong and how they fixed it.I would highly recommend you go some place else unless you want the run around.
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July 2023 by Blake L.
Best service center!! Great management and a fun team that really care about your vehicle!
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July 2023 by Jac Lateano
Will never take my car to another shop! Absolutely the most honest team I’ve ever worked with. Took tons of time to explain everything to me and went over my options. By far the most honest mechanics I’ve ever worked with. Absolutely love this shop!!!Services: Electrical repair
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July 2023 by Sheri H.
DO NOT GO HERE!!! If I could give ZERO stars I would. They don't know how to correctly diagnose and fix a car. Took both my vehicles here and had issues all times. Vehicle 1 took 3 times to finally get a correct fix. First time my husband didn't even get it out of the parking lot and could still hear the noise they were supposed to fix. Second time noise was less but still there. Third time it was finally fixed. They fixed 3 different things before they got it right. Vehicle 2 had a check engine light come on. I asked the shop manager, Kevin, if I had my vehicle repaired there if they'd stand behind work. He said that's why they have the circle stating so on the door and why they fixed my husband's 3 times with no extra cost. They replaced a part that was supposed to fix the problem. Less than 2 months and less than 300 miles later, SAME code comes on again. They say it's now a different part and don't want to warranty original work. After much discussion with store manager, Ken, he agreed to charge me for half the repair. Less than 1 month later and less than 150 miles later the light with the SAME code has come on again. Asked during 2nd repair for owner to contact me, he never did. Manager said he typically doesn't call customers back. This shop and owner clearly doesn't know what they are doing and doesn't care about customers. Reading owner's response to other complaints on here should raise a red flag alone. While in the place, my husband overheard another customer who came in having an issue with their repair as well.
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July 2023 by Matt Fields
Have had Services done on two of my at this location. They have always been thorough and checking out my vehicle and explaining to me recommendations for maintenance. And have always been fair with pricing on repairs that I have needed. It's nice still having service centers that make you feel like they're looking out for you. Would definitely recommend this place.
