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March 2024 by Panda in A Hammock
Fast and friendly!
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March 2024 by Dr. J. Scott Nelson
A rock kicked up on the highway and cracked our VW Atlas windshield. Couldn’t get the crack patched because it was over 4”. The VW dealer wouldn’t order a windshield unless we paid for it all up front (even though it was covered 100% by our auto insurance). So, went to Lake in the Hills IL Safelite. Paid $0. Scheduled so they could order the windshield, and it was replaced in two hours. Looks good as new. We ordered new wipers during the windshield replacement too, and the tech let us know our wipers were still good and didn’t need replacement. Honest company and great service. Recommend highly!
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March 2024 by Michael Beales
This is the third time in 18 months we have driven farther than other nearby Safelite locations because we trust William to service our vehicles. William is professional, takes the time to assess the damage, explains our options, and does a phenomenal repair job. While nobody desires a chipped windshield, William and the Lake in the Hills Safelite location are our go-to for great service and quality repairs.
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March 2024 by Tricia Goossens
Great Customer Service. Service To My Car Took About 30 Minutes, Not Long At All. One Of The Employees Knew Information On My Insurance Policy That I Was UnAware Of And I Didnt Have To Pay Anything Out Of Pocket, Highly Recommend!!
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January 2024 by Michelle Samsula
Safelite has replaced a windshield at my home and I have been to their shop for a replacement too. Everyone is extremely friendly and I felt the team was very respectful of my property both times. I’m especially impressed with the guys at the shop that took the time to wipe the insides and outsides of all my windows and back windshield - that was above and beyond expectation. The communication was top notch as well during both appointments. Safelite will continue getting my business for all car glass needs.
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December 2023 by Deivis Ivanauskas
I needed a windshield replaced and my insurance suggested Safelite. There were a few locations around me, but I decided to go to this location based on the reviews. I kind of wish I went to a different location...My windshield was replaced with a new one but as soon as the work was done I noticed a scratch on my car above the windshield. First, I was shocked that service rep who worked on my car did not notice this scratch. Second, I spoke to the manager who informed me that they will be ordering a touch up paint from Mazda so that I can come back for the 2nd time to get the scratch covered up.Long story short, but it took over a month for a touch up paint to arrive and that was after multiple follow ups since no one from this location was keeping me in the loop (manager even said that he forgot to order paint initially). Then once the paint arrived I came back to this location and the same service rep touched up the scratch. I asked for the remaining paint to be given to me so I can use it in case I need to touch up my car again but he refused to give it to me. Once I got home I noticed that only HALF of the scratch was touched up - I contacted the manage again and he dropped of the paint to me the next day so I can do the full touch up myself.In total, this location was quick but their work quality is very poor with very low attention to detail and bad customer service/follow-up.
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November 2023 by Alan Mader
I arrived a little late. They took care of me without delay.
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November 2023 by Daniel Hulata
The two techs working got me in right away, suggested looking into if my insurance would cover the repair which it did. Repair was done quickly and they even cleaned my vehicle. Five star service
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October 2023 by Blake Larson
Went in to the shop to get a chip filled in my windshield. Chris the manager gave me incredible service. He did the work himself while his employees we busy working on other cars. He completed the job quickly and even cleaned all my windows and vacuumed my car. Top notch service! Thanks Chris.
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July 2023 by Kevin 형랑 Choi
Since the rating at this location is very high, I drove a long way to have my windshield replaced here. I found out why their rating is high. Very kind and professtional going extra miles to make happy customers. They definitely made another one today.
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June 2023 by Keith
This location has been disappointing. Someone came to replace my window and over a week later I go to a car wash and it’s leaking. I asked for a full refund and Chris that works there laughed and said I’m not getting one which was rude and unprofessional, and that all I’ll get is a refund of $100. Over 2 weeks later still nothing. Corporate doesn’t answer calls or emails regarding the refund I’m supposed to get for the bad service.
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June 2023 by Terry R.
Well, I have to tell you that I'm extremely disappointed in Safelite's professionalism, I scheduled and paid for a windshield replacement on a small international truck. Receive confirmation and several texts leading up to the night before of the installation. Even though I booked this appointment more than a week ago They waited until the night before, basically 12 hours to call me and let me know they no longer are doing small trucks like this and canceled the appointment. The technician apologized and said about two months ago they stopped doing small trucks. I reached out to them because they have done another similar vehicle for me a year ago. This happens to be a decommissioned ambulance which I use in my business, and it is critical to be on the road. My issue is I lost over eight days where I could've found somebody else to have this done this job tomorrow..
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May 2023 by Laura Ẅ
Wish we took before and after shots but the results are truly amazing. Two rock cracks from a passing semi resulted in calling upon these guys. Didn't want to have the windshield completely removed because of road-sensors mounted next to the rear view mirror. They are so finely calibrated that we didn't want to touch them. Enter Safelite. Staff was EXTREMELY helpful and went above and beyond customer expectations. Very knowledgeable and experienced tech & office staff did their best to try and work with any insurance claims. As it was, it was cheaper to just pay for the service than our deductible! We were left amazed and would definitely recommend this place to everyone.
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May 2023 by Timothy S.
Rock thrown from mower blew out passenger side window. Service was done within a one day response time and at my home. My tech Eric called and asked to come early. Excellent customer service and work. Professional and will use again
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April 2023 by Scott Fogel
Quick and convenient. My daughter's windshield was chipped by a rock. I made the appointment online, and she was in and out in about an hour.
