Lowe's for all of your home improvement needs. Stop by the local Lake In The Hills, IL Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. The store is a typical big box home improvement store with a broad selection of products, is clean and well laid out, and often has more choices at a better price than other stores. Many customers report that the staff is amazing, helpful, friendly, and wonderful, with employees giving a great deal of time to help. The store places a great deal of emphasis on customer service, and managers are quick to assist. However, some experiences indicate that process improvements are needed, particularly with special orders, where mishaps can occur. There are complaints that the store did not care during a difficult transaction, with reports of a manager hanging up on and talking over an upset client. Additionally, the checkout process is frequently 100% self-checkout, and there is always a problem. Despite these issues, many customers love Lowe's and are thankful for the intelligent and versed salespeople who help solve problems.
