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October 2023 by Krystal Kochie
They messed up my taxes and when I scheduled an appointment to discuss it no one ever called for said appointment time. I’ve called the office dozens of times and no answers and no one calls back. Horrible customer service.
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February 2023 by douglas morrison
$407 is now what it cost to file. Plus a $40 for direct deposit or there emerald card. And don't expect much back this year. I received no favors from using h&r block. $447 is crazy for filing taxes. That price need to come down. It literally broke my wallet.
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February 2023 by Marissa Zamora
Karen Urquiza is the reason I will continue to trust H&R Block. I have made sure to tell family and friends just how amazing she is. She made a usually stressful and scary tax preparation so smooth and professional. She deserves some credit. Thank you, Karen U!
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July 2022 by Rob
Excellent service from Karen Urquiza. She was a tremendous help in repairing damage done by an inferior accountant. The ONE TIME in 14 years I went somewhere else to do my taxes, I regretted it. But Karen fixed everything!
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April 2022 by Krissy Loeding
They are always there for there clients 24/7 extremely nice
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April 2022 by James Machometa
Kayla Altergott was amazing and caring towards my needs as a client. Would definitely recommend and use over and over again!
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April 2022 by Emily Rothenbach
Sheri Crowley was so unbelievable rude to me. Was my first time ever filing taxes and she said to me, "I wish some people would get tax advice before doing there taxes". Very unprofessional, and rude. Told me not to file, not advice an tax "expert" should be saying.
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March 2022 by Ashley Benacka
The staff at the Lake in the Hills location are so incredibly nice. I honestly wasn't expecting to receive a call a few hours after I dropped everything off. I expected a couple days.
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March 2022 by Kevin Kutz
Great working with Kim K. Answers all my questions and returns my call right away.
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February 2022 by Lindy Roman
Karen is amazing... she's an asset to your team. I switched locations just to keep her as my tax preparer
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June 2021 by Rachel Duck
Kim is the reason. Year over year, she outdoes herself. We know that she maximizes our returns and does so with the utmost professionalism and kindness.
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June 2021 by Sandy Kresen
Due to Covid restrictions there was not much interaction as it was done “drop off”.
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June 2021 by Ramon Jugueta
Excellent staff..Sheri Crowley
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April 2021 by Marc H
I came from going to accounting firm that treated me like a number (no pun intended). Right off the bat Dorene Bemis of the LITH office made me feel as if I were a client for years. She honestly cared about my returns and took the time to call, explain things that needed correction, and how she was going to best file our returns. Made me feel like a person again!
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April 2021 by Kathy Murphy
My taxes have become much less complicated so I may choose to again do them myself.