Firestone Complete Auto Care in Lake In The Hills, IL has built a reputation for reliable, honest, and efficient auto care. Customers appreciate the clear explanations provided by service representatives, who advise on repairs and upcoming maintenance needs. The technicians are prompt and thorough, often resolving issues quickly so customers can continue their day without delay. Many reviews highlight the shop’s honesty, as staff focus on only doing necessary work without trying to sell unneeded parts or services. For example, one customer received a free oil top-off when their oil change was still early, and another’s tire issue was fixed without unnecessary replacements. The store maintains a clean and pleasant environment, adding to the positive experience. In cases where challenges arise, such as a rusted camber bolt preventing proper alignment, staff communicate clearly and offer solutions for future repairs. Overall, Firestone is trusted for its integrity, transparency, and quality service. Customers leave satisfied with their fixed and well-maintained vehicles, confident in the honest care provided. Whether for routine maintenance or repairs, Firestone Complete Auto Care is seen as a dependable choice for auto needs in the community.
I always call to make an appointment for a repair and It is very easy to make an appointment and everyone is so nice when I am at your location - Everything is explained and there have been times when they have taken me in the back and show me exactly what is going on - I love that! GOOD JOB GUYS AND THANKS!!
April 2024
Came in for an oil change because the change oil light came on. Tech checked my oil change history on their computer and it was too soon. They checked my oil and top me off for no cost.
April 2024
They did a very good job and discount tire tried telling me that I needed a new rim even though it just needed to be grinded off. And Firestone fixed that problem and my tire that blew out. I also loved how they weren't trying to sell more parts than I needed. They only did what was asked. Which was my tires.
