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November 2023 by Brandon Hess
They’ll lock you in for 3 months with a decent rate. Then they promise you a set rate after the 3 months but in the contract it says it can change. Well of course the first month it changed from 125 to 207. Lol what a joke. Scam place
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November 2023 by Robert Veltman
Worst experience ever!!! They are scamming people. They are betting on the inconvenience of you paying to moving your stuff out!!! On your 3rd month you will receive a notice stating- due to current market we will be raising your monthly rent by $100 on your 5th month!!! No help from customer service what do ever!!! So you can pay the extra $100 a month or pay to move all your stuff out to another storage facility!!!What they are doing is wrong and very misleading. Nothing in my lease agreement stated they will be raising your monthly rent on the 5th month!!!! Avoid at all cost!!!
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October 2023 by Deborah O'Connor
Nice, clean facility. Easy access in and out. But a complete bait and switch on price. After three months they are increasing our monthly rate ~$50. We can respect a price increase on an annual basis, but after three months…no! Do they want to retain customers? The way to retain customers is not by doing this. Furthermore, the same unit we rented three months ago is listing for less than we are renting for right now which is really confusing. Why are you trying to charge us more? Why not charge the new renters more? Guess we will need to look for another facility that actual wants to keep their customers and cares about the customer experience.
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September 2023 by D
I'm extremely impressed by Extra Storage in Lake of The Hills. From Theodore and customer service being worldclass to the cleanliness and safe, quiet location. Also, there are a lot of cameras for safety, in hidden places too! Love it
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September 2023 by Anthony Marrazzo
I rented a storage unit for $79 per month and within 2 months my rate was raised to $129 per month. Talk about a bait and switch …. you would think they would honor the quoted rate for at least a year.
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August 2023 by Destiny Jones
Theo has been so helpful and kind. This is my first time renting with them and it has been nothing but an easy and stress-free experience. This is all thanks to Theo!
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August 2023 by Michelle Farrar
I cannot say enough great things about the Lake in the Hills, location. I have been a customer for about 5 years, with no complaints! I recently needed to upgrade my unit to a bigger space and Theo, the store manager was amazing, every step of the way! He made is painless and easy! He is a great person and doesn't try to sell you. The facility was clean, well maintained and safe!!! If you're looking for a great place to store your stuff, check them out!! You won't be sorry.
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August 2023 by Jonathan Singer
The space is nice, but today I had a problem because my price was almost doubled. Initially I was promised a monthly rate with no warning upon signing on that it was part of an offer and would go up in 3 months. In fact, I CHOSE it because of the rate. A worker told me off the record today that they are taught NOT to disclose this price hike to new customers. No apology, no care in her voice at all. No offer to make good. So just be warned of this dishonest customer service.
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August 2023 by Matthew Johnson
ESS-Lake in the Hills as been great since I moved in 2 years ago. Always clean and has a great staff. Management is great to work with and went out of their way to make sure I had what I needed.
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July 2023 by Mikeysmom F.
I cannot say enough great things about the Lake in the Hills, location. I have been a customer for about 5 years, with no complaints! I recently needed to upgrade my unit to a bigger space and Theo, the store manager was amazing, every step of the way! He made is painless and easy! He is a great person and doesn't try to sell you. The facility was clean, well maintained and safe!!! If you're looking for a great place to store your stuff, check them out!! You won't be sorry.
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July 2023 by Ben Hasting
Very clean and maintained. I don't feel insecure leaving my stuff here.I was given a walk-through and helped totally.My experience was both pleasant and professional as heck?Yeah buddy!
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July 2023 by Nancy Vega
Theo Dice has been the nicest explaining the whole transaction. Nice doing with him.
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June 2023 by Phil Rizzo Jr.
Amazing storage place!!! Great customer service.
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June 2023 by Michael Harvey
Theo did a wonderful job explaining everything about the facility and services they provide. The facility is very clean, and access was super easy. 10/10 would recommend!
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June 2023 by Brian Kuhn
Theo was very helpful and facility was very clean.
