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April 2024 by Scott Grodeck
Five Stars. I support local owned businesses.
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April 2024 by michael dulian
I’ve been to a lot of ace hardware’s and by far the lake in the hills location was the best experience. I got offered good and useful help the second I walked in the door. I stopped by to pick up my new Weber slate and was in and out in minutes!
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March 2024 by Janet Bauer
Worse customer service ever in Paint Dept. Would love to support local businesses, however that won't happen as when we sought out assistance only to receive a rude response!m
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January 2024 by Brian Honkala
Had exactly what I needed. 2 minutes in and out.
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January 2024 by Chris Polakowski
Highly recomended for all your needs.
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November 2023 by Brad McKinley
Greeted by a very helpful employee just inside door. Told him want I needed and he took me right to the place the item was in the store. He asked me a few questions and then showed me options based on my answers. What a great experience that is not common in retail anymore. Excellent job!!
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November 2023 by Bart Burek
Good selection, helpful and knowledgeable staff, will return.
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November 2023 by Wil B.
I was in the process of insulating hydronic boiler piping and ran short on foam pipe insulation. I searched online for the closest store with the size I required and results showed Ziegler's Ace Hardware, Lake in the Hills location. I called to check to be sure it was in stock and the person I spoke with had me hold while he ran to the back to check to be sure. Sure enough, in stock! I drove to the store and on my way in was greeted by two gentlemen at a small counter near the front of the store. I told them what I was looking for and "Bob" said, you called earlier, Isle 14, last box on the left. He was right on the money! Thank you Bob. I checked out with a very friendly cashier and I was in and out of the store within minutes. GREAT CUSTOMER SERVICE!!! Wil B. Woodstock, IL
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October 2023 by Lori Anderson
Always a nice place to get what you need for the house
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August 2023 by Pat Mendicino
Can always find what I need and experienced people around to offer assistance
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June 2023 by Alyssa Walmsley
I went to get paint early in the morning and the fella behind. The counter was very friendly and very quick. There were plenty of people working there in the morning so I didn't have any problems finding what I was looking for.
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June 2023 by Rich L
Great staff who we’re excited to help me find the right items to get my weekend project done.
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June 2023 by Howard Eady
Lowest prices on flowers! Helpful employee's, Ace is the place!
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May 2023 by Karen C.
What happened to Ace is the place of the helpful hardware man? From an initial phone call inquiring about a screen door to entering the store; horrible customer service.
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May 2023 by Rick N.
Always helpful staff until yesterday 5/24/2023 at 5pm. I came in earlier and spoke with Gerry I believe that was his name about a lawn mower and he said they had the floor model or they had one in a factory sealed box. After checking around I came in to make my $500 purchase and spoke to cole who said he was a supervisor. He advised me they only had the floor model and there never was this mower in a box. I asked if they would offer a discount for the floor model and he laughed and said ummm no we just put it together yesterday. No problem pal you want to laugh at your customers and expect them to pay full price when I have no idea if whoever put that mower together assembled it correctly etc. you lost a $500 sale to your competitor. Won't be back you've lost a good customer
