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June 2023 by Jen Brody
It's clear that the staff at Talbot's in Lake Forest needs to be better trained in providing quality customer service. No one should ever be made to feel unwelcome or uncomfortable while shopping, especially by the very people who are supposed to be helping them find what they need.The condescending looks and attitudes of the staff made me feel like I wasn't welcome in the store and I left feeling frustrated and disappointed. It's a shame that a store that is known for quality products and customer service would treat their customers in such a way.If Talbot's in Lake Forest wants to keep their customers coming back, they need to take a hard look at the way they train their staff. Every customer should be treated with respect and dignity and heck even a welcome smile. Until they make significant improvements in their customer service, I cannot recommend shopping at this location and will drive to another location simply to avoid the negative feeling here.
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May 2023 by Jennifer B.
It's clear that the staff at Talbot's in Lake Forest needs to be better trained in providing quality customer service. No one should ever be made to feel unwelcome or uncomfortable while shopping, especially by the very people who are supposed to be helping them find what they need.The condescending looks and attitudes of the staff made me feel like I wasn't welcome in the store and I left feeling frustrated and disappointed. It's a shame that a store that is known for quality products and customer service would treat their customers in such a way.If Talbot's in Lake Forest wants to keep their customers coming back, they need to take a hard look at the way they train their staff. Every customer should be treated with respect and dignity and heck even a welcome smile. Until they make significant improvements in their customer service, I cannot recommend shopping at this location and will drive to another location simply to avoid the negative feeling here.
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May 2023 by Dottie Halverson
Beautiful clothing esp blouses and tops but expensive so look for sales. Clerk took a return for me just great. Lovely shop!
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April 2023 by Patricia Kennelly
Talbots always has the right size and style for my personal and professional needs:-)
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April 2023 by Susan Dennis
Beautiful store. Very helpful sales associate.
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April 2023 by Denise Slack
They have nice clothes, but if you are a plus size, you need to shop elsewhere.
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July 2021 by Barbara Correa
The service is wonderful!
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November 2017 by Jabeen A.
This is my all time favorite place to go to. They have an excellent collection of clothes which are well priced and appropriate for work. Definitely they cater to working women or women who prefer a preppy look so it's not a store meant for younger women. All the sales women are great and very helpful since they know me well they will often times call me and give a heads up about impending sales etc plus they are super helpful when it comes to ordering online or finding an item at another location. I love going there and I literally never leave without finding something.
