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March 2024 by Lamont Hawkins
Joanna is so AWESOME! Very knowledgeable and honest, she makes sure that you are comfortable in a very frustrating and stressful situation. Great communication and professionalism from start to finish, Ultimate Paint Shop is top tier I would highly recommend them!
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March 2024 by Jack Kuo
Issac was super communicative throughout for the entire process even though I was out of the country. Highly recommend!
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February 2024 by Lauren Casarona
Joanna was so helpful! She was kind and honest. I really appreciated her expertise and advice.
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February 2024 by Ross Freedman
I recently entrusted my Porsche Taycan to Ultimate Paint Shop in Lake Bluff for a dent repair on the trunk, and I am absolutely thrilled with the outcome. Not only did the team exhibit unmatched professionalism and craftsmanship, but they also under-promised and over-delivered, far exceeding my expectations. The meticulous attention to detail has my Taycan looking impeccable, as if it just rolled off the showroom floor. The customer service was exemplary, making me feel valued and informed throughout the entire process. For those seeking exceptional auto body work, especially for high-value vehicles, I cannot recommend Ultimate Paint Shop highly enough. They truly understand the art of customer satisfaction and quality restoration.
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November 2023 by Jake Meeuwsen
Joanna and staff here are absolutely incredible. One of the greatest businesses I have ever had the pleasure of working with, in any line of work. Communication is excellent. Their attention to detail is phenomenal. Their knowledge for this line of work is second to none and they truly go way out of their way to put the customer first. They bent over backwards for me to have the best possible experience during an unfortunate/stressful situation. I truly cannot overstate how pleased and impressed I am with this group, especially Joanna (manager I believe). I would recommend them to anyone without an ounce of reservation!
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September 2023 by Susie Cummings
This is a top notch organization - from my first interaction with Joanna to delivery of my repaired vehicle, they were proactive in their communication, knowledgeable and extremely professional. They advocated for me with Allstate and provided a high level of service and quality. I would highly recommend them!
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July 2023 by Pamela Brundage
I had the pleasure of meeting Ultimate Paint Shop owner , Joe Young, last week at a local car show when he stopped to look at my car on display. Joe noticed a scratch on the front driver's side quarter panel and said he would be right back. He returned with a few products and worked on the area for a while. Joe wasn't satisfied saying it needed products/materials he didn't have with him then told me to stop by his Lake Bluff shop anytime to have his staff remove the scratch. He contacted his daughter, Andrea, the manager, to let her know I would be by.I stopped by the shop the next day and met the amazing Joanna who went right to work on the scratch. She made the entire process look effortless and in a short time the scratch disappeared as though it was never there - a true artist.Thank you Joe and Joanna!!!Service: Auto detailing
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July 2023 by Steve H
I would recommend this shop for any of your repair needs.I had hail damage to my Audi, car looks amazing, they are always communicating what's going on.I had a miserable 3rd party insurance company and Joanna knocked it out of the park getting them to get the car fixed correctly. All factory parts and a beautiful result!If you care about how your car gets treated and how it looks after the damage, this is the place to go! Thank you all so much for doing a top notch job!
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July 2023 by Maurice Forde
Worst experience!My Audi S5 was backed into by a large truck, had front end damage and was not drivable. I had it towed to The Ultimate Paint Shop as I was told that is where the Audi Exchange in Highland Park sends vehicles for body work.The truck that hit me had State Farm and they agreed to cover the damage.After about 8 weeks and a lot of money they told me to come pick up my vehicle. Problem started when I got in and started to drive off. The car was pulling to the left hard. So I brought it back and asked them to come for a test ride with me. They did and agreed with me that something was not right. I asked if anyone had taken the car for a test ride before releasing it to me in this unsafe condition. I got no answer. So now I had to take an Uber home as my ride had left and no one could drive me.Problems continue; Apparently the car that was hit in the front end had additional damage that was not discovered as part of the initial inspection, the supplemental inspection and insuring repairs including adjusting or making sure the sensors were all working correctly. No one had noticed that the control rod or alignment was off. Not sure how anyone in this business would not notice that. I noticed it right away within a minute of driving it and I have no car experience at all.So now 2 more weeks later State farm is not going to cover this claim as it seems no one had talked to them about it according to State Farm.I eventually call my own insurance company who agreed to cover this damage that The Ultimate Paint Shop had failed to repair as part of the damage and they will just fight State Farm over it.So in conclusion The Ultimate Paint Shop told me that they had screwed up and delivered a car to me that was not road worthy but was not willing to do anything about it. After all they already had their check!Services: Painting
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April 2023 by Dr Derron Strickland PhD
It may have taken close to two months, but Craig and Angela did the best job in communicating with me everything that was happening with my car. The car looks amazing.
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April 2023 by Maurice F.
Worst experience! My Audi S5 was backed into by a large truck, had front end damage and was not drivable. I had it towed to The Ultimate Paint Shop as I was told that is where the Audi Exchange in Highland Park sends vehicles for body work. The truck that hit me had State Farm and they agreed to cover the damage. After about 8 weeks and $16,000 they told me to come pick up my vehicle. I had someone drop me off and went in to get it. It looked really nice on the outside and had a full detail. Problem started when I got in and started to drive off. The car was pulling to the left...hard. So I brought it back and asked them to come for a test ride with me. They did and agreed with me that something was not right. I asked if anyone had taken the car for a test ride before releasing it to me in this unsafe condition. I got no answer. So now I had to take an Uber home as my ride had left and no one was willing to drive me. Problems continue; Apparently my car that was hit in the front end had additional damage that was not discovered as part of the initial inspection, the supplemental inspection and insuring repairs including adjusting or making sure the sensors were all working correctly. No one had noticed that the control rod or alignment was off. Not sure how anyone in this business would not notice that. I noticed it right away within a minute of driving it and I have no car experience at all. So now 2 more weeks later State farm is not going to cover this claim as it seems no one had talked to them about it and they thought I had taken the car home and brought it back days later. When I spoke with the adjuster at The Ultimate Shop she told me that there was nothing they could do. State Farm had now denied this part of the claim and they would not call them. They told me that they had sent over all the pictures and estimates and after that they wash their hands is it. Told me that I NEEDED to calm State Farm to get this resolved. So I asked the owner of The Ultimate Paint Shop to call me to discuss this. She called me back several days later and told me the same thing. Another week goes by and I have called State Farm many times I get the claims person who tells me they are not going to cover and I need to return my rental. At the next day. A few days later I call again and eventually get a manager on the phone who tells me that they will cover it but that they don't have any pictures and no estimate for repairs. She tells me she will call The Ultimate Paint Shop to get that information. Another week goes by and State farm gets the estimate that I sent them but still no pictures from The Ultimate Paint Shop. They are asking me why I drove the car home if it had front end alignment issues. I tell them I did not. They say they will have to investigate more. I eventually call my own insurance company who agreed to cover this damage that The Ultimate Paint Shop had failed to repair as part of the damage and they will just fight State Farm over it. So in conclusion The Ultimate Paint Shop told me that they had screwed up and delivered a car to me that was not road worthy but was not willing to do anything about it. After all they already had their $16,000.00 check
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April 2023 by Celia W.
They did an awesome job on paint matching on a metallic gray car. I went over it with lights and cannot see the blending at all! Even if they painted the whole panel, it's so beautifully matched to the next panel. The only thing is, the lot is kind'a scary because you pull up and all these mangled cars are sitting there and you can't imagine your car coming out perfect - until it does!
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March 2023 by Christine Bianchi
I want to thank Ultimate Paint Shop for doing an A+ job on replacing and painting my front bumper on my A5 Audi. Not only did they pick up my vehicle on the day of the incident, but they were quick to respond with next steps. My car was returned in fantastic condition and everything not only looked terrific but the paint was a great match! Thank you to Andrea who worked with the insurance company and provided professional and courteous service! Thanks to Vanessa who was polite each and every time on the phone. Thank you to Juana who provided a friendly hello on the day I picked up my car. THANKS AGAIN to ULTIMATE PAINT SHOP. I would highly recommend them for body/bumper repair.Services: Painting
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February 2023 by Christine Lee
I want to thank Ultimate Paint Shop for doing an A+ job on replacing and painting my front bumper on my A5 Audi. Not only did they pick up my vehicle on the day of the incident, but they were quick to respond with next steps. My car was returned in fantastic condition and everything not only looked terrific but the paint was a great match! Thank you to Andrea who worked with the insurance company and provided professional and courteous service! Thanks to Vanessa who was polite each and every time on the phone. Thank you to Juana who provided a friendly hello on the day I picked up my car. THANKS AGAIN to ULTIMATE PAINT SHOP. I would highly recommend them for body/bumper repair.Services: Painting
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September 2022 by Mike F.
Craig runs a first class operation. Keeps me informed and I can pick up my Enterprise RAC at his place and drop it off there too. Worth some of the higher labor depending on your insurance
