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July 2024 by Greg Gorsuch
Thank you Steve! Out of State sales experience was great. Steve is a great communicator! Smooth transaction.
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July 2024 by Maurice Mazz
Great service department. They care. Sales department very easy to purchase no pressure that's what make Imperial Motors a very successful agency
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July 2024 by Richard Neal
I drive out from the city for service here- great team and experience!
From scheduling the appointment to the updates during it, the team at Imperial Motors is great and the service top notch! Thanks to the entire service team!
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June 2024 by Thomas Berker
I purchased my used F Type from lake bluff. Though I don't live in the area, I'm incredibly happy with the vehicle that was provided! They really spent time to ensure I would get a fine vehicle and be happy with my purchase. Doug was quite a schrewd negotiator and was able to get me slightly over my top of budget. Additionally, I've never seen a dealer have so many F-Types on their lot, it inspires confidence in their mechanics given they regularly see the highest trims.
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June 2024 by Donnell Lewis
Steven Link was and is amazing. Consummate Professional. I didn't make a purchase, yet, but I will be sure to utilize his expertise when I do.
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April 2024 by tim marotz
haha! a jag dealer with an mga and an old porsche but no old 150s 140s ? too bad
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February 2024 by Robert Ruhstorfer
Great service department. Friendly and effecient.
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January 2024 by Harold Stafford
After engaging in several informative discussions, I ultimately acquired the 2019 Jaguar XJ R-Sport. Guiding me through this car purchasing journey was Steve Link, my dedicated consultant. Throughout the process, Steve consistently demonstrated professionalism, courtesy, and prompt responsiveness to my calls and emails. What truly sets him apart is his commitment to being available even after the sale, ensuring ongoing support now that I have taken possession of the vehicle.
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November 2023 by Micky Rodriguez
Impeccable service from start to finish. The staff at Imperial Motors demonstrated unparalleled expertise in handling my Jaguar F-Type R. Their attention to detail and commitment to customer satisfaction is truly commendable. Would highly recommend for any Jaguar maintenance or purchase needs.
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September 2023 by Jon Zilliox
Professional experience
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September 2023 by barry brownstein
Expensive
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August 2023 by John Martini
From the purchase of my vehicle to the service details, I have felt a part of the Jaguar-Imperial Motors family. Quite important for this size of investment.
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July 2023 by Tammy C.
I took my vehicle to them because my vehicle was overheating. I received a video stating that I needed a new radiator and I had a oil leak and needed a bleed hose. They were notified that I had a warranty so called the warranty company and was authorized certain repair while I paid the balance. After receiving my car back, two days later, my engine overheated again! I took it back and was told it was the thermostat. They called my warranty company who stated the thermostat wasn't covered. Because they knew they messed up, the replaced the thermostat. Only two days later my car overheated yet again! They then called my warranty company yet again. They then fnd out my warranty wasn't going to pay for a new engine so then began accusing me of driving my car while overheated and stated I used the wrong coolant and then stated my "partner was threatening to shoot them" which were all lies. Why wasn't any of this stated prior? They knew their misdiagnosis caused my engine to overheat two additional times which damaged the engine. Now, I have to pay 15,000.00 for a new engine while they hide behind their incompetence. I had high hopes and trust in this place and was so disappointed. They lack experience and accountability.
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July 2023 by Shawn Aguilar
So I would say Imperial Motors was very easy to work with. I called and asked if the car was available. First I didn't get the give me your number so I can call you back and hounded you. I got asked if I can hold. They said yes and if I would like to come see it. They were very pleasant to deal with. Doug was very professional with me and my wife. The F-pace we purchased was truly beautiful and better than the description in the ad. When we are in the market for a new car we will definitely keep Imperial motors in mind. If you like a no game playing dealership this is it !
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May 2023 by Jimmy Smith
Minimum diag fee of 2 hours or $450, so if you need a software update, or you need a convenience feature turned on only by JLR computers, literally plug in and hit a button. Seems like they just want to sell cars.
