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“Super customer service, in 5 min I knew everything about my chainsaw. They didn't have the part I was looking for in stuck, but for sure, I will go there in the future.”
“Jacob in the service department did an amazing job fabricating sheet metal clips for my birdcage. He was so polite and patient and gosh was he fast!
I can't say enough for the Ace Hardware in McHenry. it's one of the few places you can go and still get awesome customer service When they say it's the place with the helpful hardware man they're not kidding”
“I have to say this is hands down the best best Landscaping Equipment Dealer I've ever delt with in the 23 years I've down Commercial and Residential Landscaping...Danny Anderson has helped us out multiple times after my Echo addiction has lead me down a road of no return now that I've bought $6000 in Trimmers, Blowers, Multi-Tool Head and Attachments, Pole Saws and more to come!! My only supplier now for all my equipment needs is Arlington Power Equipment via Danny Anderson...”
“Well, it's Ace Hardware... It's not like the Ace Hardware of years gone by. Like most retail establishments, the employees don't seem as knowledgeable as they did years ago. But, they do have a good enough selection to get you through any kind of household emergency that you might run into. It's a little pricier than, say a Menards or Home Depot; but, it is convenient. So, you might pay a little more; but, it costs you less in gas than to drive to Menards or Home Depot, so in the long run, it's not really any more expensive.
I was going to give them 5 stars; but, their employees are about as knowledgeable as the people working at Menards or Home Depot. That is, they know where to find something in the store; but, most of them don't know what half the stuff they sell is for, or how it's used. Just my observation.”
“Local ownership of a smaller hardware store that can provide items the big box hardware stores don't have. The prices are sometimes competitive, but often slightly more for those found elsewhere. I enjoy having a choice over the big three.”
“I had a special loom project hook that broke and couldn’t find a replacement. Ryan Shin helped me find the right metal and even helped form and cut to the size I needed for a perfect replacement! Thanks so much for the amazing customer service!”
“Just what you'd expect at Home Depot. Huge selection of home improvement items that are well displayed and neatly organized. Plenty of parking along with a friendly, courteous and helpful staff.”
“Ace always sell that thing you need and you can't find anywhere else, especially big box stores. The employees are extremely knowledgeable, know exactly what you need, never come out of that store disappointed.”
“I recently needed to pick up an online order, and although there was a hiccup with locating my item, the experience turned out to be remarkably positive thanks to the cashier who assisted me. Upon arrival, when the item wasn’t immediately found, the cashier promptly had someone also check another location and was extremely courteous, apologizing for the wait.
Throughout the process, she was not only professional but also proactive—at the first sign the item could not be found, she started reassuringly explaining the next steps. The store manager stepped in to assist, but it was the cashier’s initiative and clear communication that really stood out.
Ultimately, I decided to wait for the item to be delivered, and the way this situation was handled by the cashier left me impressed. She made what could have been a frustrating experience very manageable. She is a credit to Ace Hardware and exemplifies the type of service that builds customer loyalty. She definitely has a bright future ahead. Thank you!”
“This Ace Hardware location is excellent. The staff is exceptionally helpful and friendly, and the store is large and clean with a very wide selection - especially for home decor and gifts. Although it's not the closest Ace to me, I'll drive the extra distance from now on!”
“I came into purchase some specialty small screws and the people that I talked to really didn't know what I was talking about. Fortunately Jim who I'm sure has been there a long time knew exactly what I needed and found them within minutes.
If I owned this store I would ensure that I keep Jim on board because the rest of the crew is extremely inexperienced in hardware stores”
“The place to go when you need common annuals, bushes, or trees. Great sales after the main planting season has passed.
Also the place for Simpson Strong Tie connectors which are the thing to use in construction.
They also carry manila rope handy for lashings projects.”
“When my brother's trailer broke down near the Indiana border, the only store within 2 hours that was still open until 9pm was this Tractor Supply. He called an associate at the store and they found the leaf spring he needed. They were willing to stay a little after closing time if needed so we could make the long trip there to pick it up. We cannot express enough our appreciation for this store's associate for going the extra mile for us during an emergency!”
“As a city planner, I am used to interpreting technical drawings and this was a bear to assemble because the directions are hard to follow. My advice is go slow and have a helper. Our secret to success was devoting at last an hour to assembly. You need both the directions and the actual parts to make sense of assembly, not one or the other. Look at the directions, then look at the part, and put the two together, then re-check the directions so it's less unclear. What's frustrating is that the parts in the directions are not depicted as they exist in reality. The real parts have more holes and are scaled differently than they are shown. The diagrams are small and difficult to match to the actual parts. Still, if you have a helper to hold the lid in place while you screw the brackets to the base, it goes easier. The 134 gallons of space goes provides enough room to store a small grill, 3 bags of charcoal, lighter fluid, and outdoor seat cushions. Best of all, the deck box solves the problem of having to make multiple trips to the garage to get all the grilling stuff and frees us space in the garage. The screws are self-taping, meaning you need to apply force to get the tip screw to penetrate the plastic. Be patient and remember to check what you're doing with the directions as you assemble. There are plastic spacers you install behind the joints to give the box extra stability and wind resistance. Lastly, the product has a 10 year limited warranty from Suncast so I recommend registering your product. Ace Hardware honored my $15 off the purchase of a >$75 item coupon and the gentlemen helped me load it into my SUV. Home Despot would not have been that helpful.”
“Needed a few things for the house, late in the evening. Ordered them online, and stopped in and picked them up lightning fast. Friendly folks, very helpful. They probably have what you need, and good advice. Recommended.”
“"Always count on Harbor Freight" - wisdom my grandpa passed onto me. He does not lie! Although he wishes they still did their old coupon / member program. Very clean!”
“Excellent selection, fair prices, and friendly help every time I stop in. A great resource for anyone in the trades. Love supporting local vs big box and online retailers.”
“Menards in Long Grove is a fantastic store! The selection is massive, offering everything from home improvement supplies to seasonal decor. The staff is knowledgeable and always willing to help, making it easy to find exactly what you need. Prices are competitive, and the frequent sales are a great bonus. The store is clean, well-organized, and checkout is efficient. Whether you're doing a big project or just need a few items, Menards is the go-to place. Highly recommended!”
“Paxem was in need of PPE and cleaning supplies. Carrie went above and beyond to help us. Outstanding customer service and a very enjoyable experience. Found lots of sanitizer in bulk too. Thank you for your help. We appreciate all that you do!”
“Very helpful on my lead blower purchase
**Update 5/28/2024**
The guys and girls in the service department are amazing! They keep everything I have running!”
“Great store. Outstanding location. Clean inside and out.Employees are there if you have questions or need assistance. Never felt “rushed” by the employees.Very good lighting which is helpful. Fun Country music playing in the background.Parking lot is large enough for your truck and trailer.Like their product selection and pricing.”
“I inadvertently ordered the wrong color, despite saving some money due to a free shipping coupon. I contacted Koffler and spoke with Heide, who offered for me to return the product and order the correct color.
It was my error and there would be additional cost to return it, so I decided to keep what I ordered and maybe find a place to use that while waiting for another free shipping coupon.
Heide felt bad that I ordered the wrong product the first time and posted a note to herself to let me know the next time there was a free shipping coupon. When that occurred, Heide reached out to me, not once, but twice so I was able to take advantage of the free shipping. Who does that?
Heide and the others I spoke with at Koffler were very nice to speak with and I complimented Heide to her manager, Ron.
Thank you again Koffler for your excellent customer service!”
“I don’t go to Home Depot a lot but all the times I’ve been to this location I’ve always had a good experience. I don’t remember names but this really nice guy helped me pick out outdoor lights and made sure I got the right ones and the younger blonde girl at self checkout is always so so so nice”
“Glenda in blinds/flooring is great! She’s taken care of us in the past and we were so happy to see she is still there to take care of us again. She goes above and beyond to help with design and really knows her stuff! She’s so friendly and fun too!?Thanks Glenda—Tom and Carol”
6AM - 10PM
4850 US-14, Crystal Lake
Hardware Stores
“It's always a great experience at the Crystal Lake Menards. Staff is so friendly and they go out of their way to help assist customers (IN EVERY DEPARTMENT). They always have what I need! thank you!”
“I stopped by to look for a Moen kitchen faucet part after trying with no success directly through the manufacturer but they didn’t have the part on hand since it’s a older faucet and unfortunately due to the Chyna virus ordering and shipping times are drastically longer than normal but the gentleman behind the counter knew exactly what I needed and made a photocopy of the parts diagram and luckily I was able to order on Amazon and get the part the next day. They didn’t get a sale(no fault of their own) but they definitely made a client. Thanks gents!”
6AM - 8PM
670 S Rand Rd, Lake Zurich
Hardware Stores
“Tom at the Lake Zurich Rental center really helped me out. I was planning on renting a sewer rodding machine because my shower was backing up. After listening to my issue tom suggested the issue was in my septic field. Turns out I took the cover off and the tank was totally full. Tom chose to help me solve my problem over the phone instead of just trying to rent me a piece of equipment. I will think of this rental department whenever I need another tool to rent. Thanks again TOM!”
“Great hardware store, with the product I needed in stock, and with attentive employees who had experience with what I was buying. Couldn't ask for anything better!”
“My experienceNice ppl fast unloadingMy appointments was 8:15 I got there 5:50, they opened at 6, give me a door 20 minutes and empty. They have room for overnight parking. ?”
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“Came here looking for a mantle. Pat showed us around, explained sizes and finishes to us. Let us look around and once we found one we thought was perfect for our home, he answered our questions, had the wood cut to size, checked us out, and loaded it up into our car for us. The different types of wood and decor they have here are vintage and beautiful. Service here was exceptional. We will definitely be back for our future needs.”