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February 2024 by Loretta Logan
Helpful with my questions & solved my problems.
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February 2024 by Eva Kures
Very good help from Zaid today. Very accommodating.
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January 2024 by Sophia Romo
Evelyn had poor customer service, she didn’t greet me, she dropped my phone on the counter and evelyn seemed like she didn’t even want to help me or even acknowledge me. Wont be coming back here again.
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January 2024 by Susan Devitt
I do was awesome!! And all the staff at this location are wonderful and amazing to work with!
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December 2023 by Daniel Tamayo
I'm doing this review as I sit here and wait to receive service.... there are 2 associates working here on December 23rd. I have been waiting almost an hour and im next in line. It's not the associates fault their service was great, but why would you have only 2 workers here on such a busy day??
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July 2023 by Madison K.
I've been to three other T-Mobile locations in the past week. They each told me that my id was unacceptable. This woman simply scanned the temp driver's license and moved on with the sale. The hillside location had just today told me that my id was illegal and refused to talk to me. This place gets my business. Jessica is an exemplary customer service person. We had planned to go back the next day to complete the purchase but have been delayed by car trouble.
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April 2023 by Sithy Jo
Thank you Vince & Safire for excellent customer service this afternoon while helping me with my new phone.Not to mention watching them work together & help customers who walked in, it was nice to see them treat each other with respect.I really appreciate them both helping me out especially when it comes to phones & technology!Highly recommend this location!Thank you!!!
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April 2023 by Cory Gasaway
Great store! I had one of the most honest and helpful workers in Safrie. She provided me with quick and needed service when other other stores were trying to get more money out of me and not offering me the best service and value. See her if you go there
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April 2023 by Angel Stead
Absolutely the best sale associates today at my neighborhood Lagrange T-Mobile today! Satire and Vince! They helped me soo much, very patient and perfessional. They helped me figure out a new phone and got my info from old broken phone. Wonderful customer assistance!
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April 2023 by Heather Klump
Should be a option for negative ratings. Awful. Stay clear of this store by all costs. Girl that is working today 3-16-23 with the really tacky makeup, nails and really bad bleached hair, yikes, is a useless excuse for a customer service representative/associate. She refused to even look at my phone and said go find a repair center with ZERO attempt to hear or listen to my issue with the phone. Sounding annoyed that I was there, and way to busy scrolling on her phone and smacking her gum to even be bothered with her job. What a joke.*EDIT** WENT TO STORE IN BROADVIEW AND ISSUE WAS FIXED WITHIN 5 MINUTES. THEY LISTENED AND DID SOME PROBLEM SOLVING AND MY PHONE WORKS.
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April 2023 by David Lordi
To Safires manager I wanted to let you know that she more helping us get our new iPhone ready for use. She is one of the best workers that I’ve came across not only T-Mobile but other providers. Thank you
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April 2023 by Donald Szlenk
I would like to give a GREAT JOB!!!!! complement to Valerie and Vincent. My T-Mobile cell phone battery was not charging and it was not worth fixing so I wanted to purchase a new phone. Valerie and Vince went over and above expectations.For two days I went to many T-Mobile stores and also called many more. I was looking for a Moto g pure or a Samsung Galaxy A03s because that is what I was told by all these stores. But all the stores that told me to purchases these did not have any, just their display samples. They did not offer any further help or suggestions where to purchase these. All of them were not helpful at all.Finally, I called the 115 N LaGrange store in LaGrange Illinois. Valerie was EXTREMELY knowledgeable and helpful on the phone. They did not have these phones but she said she would order the phone for me. I was hesitant because all the other stores I spoke with did not suggest anything I could do and it went against everything Valerie was telling me. I told Valerie this and said let me think it over. Well, I jumped in my car and went to the store. I met Valerie and Vincent. Since my battery was dying they saved all my data from my old phone and told me what to do with the old phone until the new phone arrives. Then they would transfer all the data to the new phone.Valerie and Vincent are extremely patient and knowledgeable and helpful answering all my questions and solving all my problems.Their customer service is outstanding!!!!!!!!!!I feel that T-Moble should use them to teach Customer Service classes at T-Mobile.I have never received customer service like the customer service I received from Valerie and Vincent in my life!I would like to give Valerie and Vincent 100 STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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April 2023 by Habeshaani (J)
Satire and Ashley were so helpful. Best cuisine service I've had in a long while!
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December 2022 by Pedro Scheib
Very helpful and friendly.Very good selection of productsAffordable
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November 2022 by Alexander Poderys
Emmanuel is an excellent employee. Helped me set up my 5G Gateway.
