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January 2024 by Ame K.
This may be the best Pet Supplies Plus store I have ever, ever experienced in my lifetime. They have everything I need all the time and the staff is so helpful it's disgusting, there are always helping and helping even carrying your purchases to your car without even asking! It's like full-service gas stations...what, who knows what that used to be like! Anyway goto this plasce and get fully serviced!!
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January 2024 by Jay
Walked into the store on Sunday to get my dog some stuff and as I walked I could see a young man being bullied by the owner, also the owner smelled like he just came from the bar.. if that's what the owner does I can't imagine how/what the employees are taught. I will not be referring this store to my family friends. No I am or nor was I an employee for the pet supplies plus Lagrange, you were very unprofessional and so was your team of management. I don't think coming to handle a situation smelling like bar is professional at all, swearing at your employees, letting bullying go on in the store! Sorry but I will not be spending my money at this store. You obviously didn't care that customers were around.
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December 2023 by elizabeth olivo
I went in today for the first time to use their pet self wash and I definitely will return. Staff was super friendly and helpful. The self wash was very clean and easy to use.
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December 2023 by Diane W.
I wanted to like this store more :/ the entire front reeked of cigarette smoke due to an employee smoking right off to the side of the door in the loading dock, absolutely disgusting. The selection is good, but the prices felt pretty high for certain items.
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December 2023 by Ann H.
First time in this week to see what was offered in cat food. The variety was amazing, even for very specific dietary concerns and ages from kittens to seniors. I could try some different products because they had individual cans. Prices were great, and the staff was so friendly and helpful. My cat already has found new varieties she likes. And bonus, there is a parking lot so easy access.
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October 2023 by Robin A.
On 10-25-23 I walked into Pet Supplies Plus (a newer location)to purchase 6 bags of dog food for my large dogs. On the shelf for the brand of dog food I purchase was the sale sticker for the entire brand of Stella dog foods. I also had a 25% off coupon from PetSuppliesPlus.com I also wanted to use. They rang up the sale but the dog food was coming up a higher price. Audrey the rude manger figured out that the sale prices that were still listed on the shelf should have been removed because the sale was over. THE EMPLOYEE'S forgot to take the sale prices down. Not my fault. I insisted to receive the listed price. I also handed in my coupon. When I was cashing out I asked if the coupon was added. Yes she said. It was not added. The cashier LIED to me. Could it be because I was an older lady. Audrey was called up to the front to explain that their system will not accept the coupon.(the coupon does not state that it cannot be used on sale items) I asked to speak with the owner. At that time Audrey rudely told me to "go for a walk" when I stayed at the counter she spoke rudely to me to "WALK NOW".I want to make this clear, at no time did I show disrespect, rudeness or even get loud. I started recording after that. I was then reprimanded by the Owner Ame' Kennedy after explaining to him on the phone that my next statement I was not trying to be rude but that there is only one way to say what I was going to say. I proceed to tell him that if I did not received the sale price and be able to use the coupon that I would file with the BBB and possible file in small claims court. Boy did he get mad at me. He could not even speak clear he was so angry at me. If his employees would have done the job they are paid to do, this would not even have been an issue. But with the ignorance on how to run a business Ame' found it easier to raise his voice at a 60 ish year old women. I did get the sale price but not after being talked down to, reprimanded and embarrassed in front of other employees and customers. MY ADVICE IS BEWARE OF THIS STORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I have been shopping Pet Supplies Plus for many years and never once did I have a problem with any store or employees. In fact in the two other stores I have shopped in, they say hello to me using my name.This is a newer store closer to my home. I will now travel farther to avoid being yelled at by employees.
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October 2023 by Sylvia G.
The staff @ the LaGrange Pet Supplies Plus are very friendly and have great customer service. They are always so pleasant and answer all and any questions I have. Ame was very nice and was able to show me many kinds of dog foods that would help my fur baby. Thank you to you all!
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August 2023 by Lauren Adrian
Karyna was amazing with my 40 lb rescue for her first nail trim. She was so patient and kind throughout even when my pup was being difficult to manage. We will be back!
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August 2023 by Lorena Vaca
Rating my experience 2 stars for a basic body wash my bulldog received. When I arrived, the groomer said she did not have experience with large breeds, only small dogs like Yorkies and Frenchies. She did not know what a tail pocket was.After picking up my dog, I'm disappointed to see that his face wrinkles are dirty, his face was not cleaned, and now he is itchy in the tail pocket from perhaps water and soap that slightly touched it and did not get cleaned. At time of drop off, I asked what she recommended for a special treatment for his skin, and she did not even try to offer me an add on. So I have to finish the job at home. Look elsewhere if you need an experienced groomer. Oak Lawn Pet Supplies location is the best so far.
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August 2023 by Tati Shhh
I want to put these 5 stars to the groomer . Her name is Karina . She is wonderful, you can see that she loves dogs . Doing perfect job ? highly recommended
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July 2023 by Barb C
I just adopted a new one year old rescue dog. It was my first time shopping for her. The store is well stocked and the staff are helpful and friendly!
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July 2023 by Barb Cassidy
I just adopted a new one year old rescue dog. It was my first time shopping for her. The store is well stocked and the staff are helpful and friendly!
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July 2023 by Alondra Avalos
Brought my 17 week old puppy in to get a pampered puppy bath and the staff was extremely friendly. He was returned to us smelling super great. I highly recommend Karyna. The staff is also super helpful and knowledgeable regarding dog food!
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July 2023 by Irina Hynes
Had a great experience getting my dog's nails done, thanks Sylvia. Also, the Oko cat litter was just what I was looking for when my cat's paw was healing, and I will continue using it.
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May 2023 by Gabriella R.
The dog grooming done by Sylvia was phenomenal! She was so kind and treated my puppies so well. They turned out great. Definitely take all your fur babies to her!
