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February 2024 by Violet Rowe
I was in Ulta in Kildeer location and was very disappointed. The young lady that was helping me find a lipstick just said something about break and left me standing there.She said look around and if you need help just ask someone.Never again.
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February 2024 by Aldo Villagomez
Had to get a last minute gift and the associate, Melany, was extremely helpful in helping me choose the perfect gift. She was very knowledgeable about all the products and super patient with me. Thanks Melany!
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December 2023 by Alyona K
Very disrespectful staff! After making a mistake on receipt and charging more cashier Mary did not know how to apologize, and manager Kimberly was very rude, just turned her back when she was asked why the account online show a double charge instead of adjustment.I don't remember ever dealing with such a rude staff... Watch your receipts!
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December 2023 by funmi afolarin
Great customer service from staff
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December 2023 by Marcus Chui
rude. Kimberly threw my purchase at me after I declined to provide my phone number.
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November 2023 by Pearl wickham
I’ve been to this Ulta several times and have had great experiences with the staff but I never visited the salon. I tried to be open minded and decided to get my hair done at the salon. All I needed was a wash + deep condition, while the lady that assisted me was helpful and knowledgeable about the products she was using on my hair it was apparent that they don’t normally service people with type 4c hair. She did her best but it was still a little disappointing and does make you feel left out. Hair stylists should be able to work with all hair types, especially with the basics or the Ulta can look into hiring staff that are more versed in dealing with curlier hair types.
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August 2023 by Remi Herrera
I love coming here to be honest they have good products and good service because the staff will always ask you if you need help finding anything and they are very nice and you could ask them to recommend you products also the store is very clean.
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August 2023 by Rebecca Jarrow
Absolutely love the killdeer location! I get my hair done by Katherine, as well as my daughter and husband. Everyone there, store and salon, are helpful and so kind.
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July 2023 by CC Christensen
Everytime I go here I have plenty parking and always welcomed by professional staff. They are extra helpful and Selection us typically always in stock. Clean store with organized layout.
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June 2023 by J K.
i usually don't go this this specific ulta location but the other day i went i was absolutely shocked by the employees behavior. i had come in with some friends and decided to redeem my birthday gift offered in store. the ulta app claims i will get a mini lancôme crème but instead this store took out a box of samples and offered it instead. they pointed out a package in the pile and told me it was a "pore extractor". i immediately thought this was a type of device that would extract your pores, as i had seen in the past and was excited to redeem this good gift. i left the store and immediately opened it outside. inside the box was only 2 pieces of plastic heads. i was so confused because i was given MACHINE REFILLS. the box did not say that at all and the employees told me it was the device itself. i looked up the original product in it costs $199.99!! i was so shocked they would gift a refill for a $200 product.i went back into the store and asked if i could exchange the refills for a shampoo sample instead. either way, i was not getting the lancôme product they claimed would be my gift on the website. this time, a different cashier had been helping me and she was just as shocked as i was. then, the woman who had given me the refills earlier comes out and asks what's wrong. when the cashier tells her i want to return the product, she snaps and says "nope, you can't return it. all is final." i claimed i had just been in this store 3 minutes ago and the item was still wrapped and clean. she sighs and rolls her eyes. i'm assuming she wasn't happy that i didn't like the gift i picked out?! i kept pushing and telling them the gift was completely useless. eventually they took the product from me and gave me half a sample. the employee who had first been my cashier and was snapping back was Kim on her name tag but her full name was printed as Kimberly on the receipt. please tell your employees to be more patient and kind.i left feeling extremely let down and disappointed in their customer service. not coming back here again.
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June 2023 by isabella ramirez
Kimberly was amazing while helping me fix my rewards account, when I went to many other locations for help to fix my account they didn’t fix it like they said they would. When I brought this help to Kimberly she did it right then and there and fixed everything while not letting my rewards go to waste. Her customer service was amazing, Thank you so much Kim! Definitely recommend Kildeer location & all their staffs help!
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May 2023 by Princesa Keke Moné R.
I felt very concerned and taken aback by the fact that some of the staff your behavior was so appalling and concerning to say the least. The main reason for this review, is a cashier lady named Kim. She was so incredibly pushy about getting a certain type of store credit card and I told her I was paying with cash and then she asked me why i didn't insert my card. I was very confused and I felt like this was some type of game, but I don't have time for games. I was very busy. I needed make up to look good for my man for our anniversary. she also made a snarky comments about my foundation choice I picked. She said I was too dark for that, and that I needed a darker shade, knowing that it was none of her business. I will be going to Sephora now on because of the very harsh, discriminatory, rude toxic environment. I have faced here.
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May 2023 by giselle Montes
Love ! love! I absolutely love this place! Everyone is so friendly and helpful. James and his staff are the best at taking care of ones needs and wants. I’ve been coming here for years, and every time I walk out I am happy with the service I receive.
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March 2023 by Sarah S.
I went in for a very last minute blowout this week and Dondy was awesome! I wish she could be my regular stylist! I came in for a blowout and wasn't able to add in the notes that I have extensions. That was zero issue for her once I arrived and we got going right on time. She did an awesome wash on my hair which needed it so badly and I think she put in an extra treatment or clarifier type of thing. My hair was in bad shape, and she really got it looking good with the wash, and then the styling!We chatted for most of the appointment, and I really liked her vibe! She's the kind of person that everybody wants to be friends with.Really awesome blowout experience and It was super cheap! I'll definitely come back to Dondy next time I'm visiting my friends!
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February 2023 by tammy brooks
You definitely have a great stylist Katherine!Katie the Salon Service Manager also fantastic!!I had the opportunity to meet both of them to do color correction on my hair. They both came together to assess next steps, they explained in detail what needed to be done.I still need a couple of more visits but that’s okI know I will get my desired color because they are definitely experts!Thank you both !Big shout out to Tina their Salon Educator on her great communication and fabulous people skills!They all represent Ulta in a positive way…your lucky to have them!
