-
October 2023 by Lisa Kathan
I've never shopped at Torrid before because I had shopped at another location (I'm looking at you McHenry), and the experience was so uncomfortable I never went back. But I decided to check them out again, and I will definitely be back!!The young woman at this location who helped me was so helpful, showing me things kind of getting me additional sizes, and helping me with a complicated checkout / online order situation. They said they're a smaller shop, but I found tons of great clothes in my size. Love it!
-
August 2023 by Theresa E.
I had just been to the Kildeer location as I had to return something and it's closer to my apartment then the Schaumburg location. It was my day off so I was wearing a tank top and shorts, nothing was hanging out and I was covered completely. So when I walked in I was not greeted and went to the counter to do my return, I had ordered this Halloween Costume/dress that was Steampunk inspired but the quality was terrible and the ribbons to pull the skirt up came right out. Well anyways it seemed like the associate doing my return wanted me gone, she didn't ask if I wanted to re-order it she barely said two words to me and all she said was "Please check to see if the e-mail was correct." That was it!She didn't ask me if I wanted to shop around or tell me of any promotions going on or to even spend my torrid cash because I have some, I have a lot. I forgot this when I walked in the store manager was leaning on the counter on the phone, whether it was personal or not I don't know but this store manager is a POC and I'm white (which is significant to this store I promise) anyways I was walking around looking at some things and SHE'S WATCHING ME!!! You read that she's watching me like I'm gonna steal something, first of all I don't do that, secondly I had a small purse which couldn't hold squat in it and lastly I have a big chest but nothing that could hide clothing in it..But here we are and she's watching me walk through the store. Oh as I'm walking through the store I hear the lady who did my return say "Well you know when you're going to the airport you have to get there three hours early to check in and go through security." Not sure that's an appropriate conversation to have at work.This final thing really takes the cake, I had perused to the front (all while the store manager is still watching me, every time I looked up I could see her looking at me) and I was looking at a top. Well a customer came up to the register (another POC) and she was dressed a little bit better then I was, she was wearing a nice dress or something I wasn't paying attention. Anyways the lady that did my return was jumping over backwards to help her. Saying "Oh well we can order it for you and it would get shipped to your house." and of course she said this "Well you know everything is buy one get one 50% off on all regular priced items." Um why wasn't I told that? I didn't think I needed to look better while shopping...DO BETTER TORRID! No wonder a lot of the Illinois stores are closing down. This happened July 31st
-
July 2023 by Evelyn R
Great staff great product/clothes more variety for a smaller store more options thn others too
-
May 2023 by Christine Lucero
Great selections of clothing, multiple sizes available. Friendly, helpful and knowledgeable staff. Great sales, torrid cash opportunities and a very clean store. I got the cutest shoes and a spring wardrobe!
-
March 2023 by Denise Savone
Great selection available... hit a huge clearance sale AND had $100 off... made out very well.
-
December 2022 by Me
The ladies were helphful!!!
-
August 2022 by Kelly Sheridan
The woman that helped me was very nice. Store was clean and easy to move around. Even though they didn't have my size of an item, they were able to order and have it shipped right to me.
-
March 2022 by Ana Ardito
I do like shopping here. Until today. I did a return with Kami and i was upset about a whole store credit ordeal and as i walked out she laughed/was making fun of me. so unprofessional! showing your true colors! i see what you do behind clients back when we walk out of the door!
-
December 2021 by Janylai Mavlanbek
DON’t listen to the google map. It shows totally wrong direction. It is actually near Nordstrom Rack, not in the mall area. I had to call them and ask them to tell me where to go. But i really like this Torrid. They carry most of the stuff that other Torrid doesn’t have. The staff is very friendly as well. I did travel 3 Torrid same day and I will go to this one straight next time.
-
July 2021 by Aleia Clairice
Hello. I went to purchase a swimsuit today and I was appreciative of the fact that the options were in my size. The staff were very friendly and complimented me when they saw they on me. I’m happy that places like this exist for bodies like mine. ?
-
July 2021 by Christi Lee
Great people and a beautiful store
-
April 2021 by Monica Baumann Baumann
No sales clerk asked if I needed help. 2 women working,one on register the other just there
-
June 2020 by Angela Cupeles
Zanetta and Ashley were wonderful Ashley tracked down a strapless bra for me that had been unavailable online for three months in the store...she's a treasure.
-
March 2020 by jayjaylik2dohair
The ladies in there are always knowledgeable and friendly cute store great staff
-
November 2019 by Karyn S.
I love Torrid - their clothes are definitely a good value, even after repeated washings, my clothes are still in great condition. This has not been the case with other 'similar' stores that I have purchased at, so I was thrilled I'd found somewhere I could buy cute clothes. The people at this location are really friendly, and nice. They have a decent selection, but it is a smaller store. Unfortunately, this means that you can find stuff you like online that is store-available, and it ends up not being in Kildeer. This isn't really Torrid's fault, and I understand that not all stores can have everything. To make up for the smaller store, if there's ever been something I wanted that was out of stock, they pull up and tell me what area stores have it in stock. They've also ordered stuff to be delivered to my house at no charge when they didn't have the size I needed. I'm a huge fan of this store, and would definitely recommend Torrid to others.
