-
September 2023 by The Mew
The atm lately has not allowed me to deposit cash for weeks
-
September 2023 by Charles Cox
Horrible branch. Been with PNC for over a decade for my business and also merchant services and this branch is by far the worst. Never answers the phone, drive through is always slow and tellers act as if you're bothering them when you walk in. Should just close this branch.
-
April 2023 by Mr L
I honestly believe the mathematical ability of staff in drive-thru is below average or possibly even worse, and this Location knows it! If you don't have exact change for your deposit, they can't take it because they're unable to return change. What?!?!?!!!If I travel 15-20 minutes North to Bourbonnais with the same transaction... No issue once so ever!They get deposit, currency total is more then deposit, they make deposit and return the difference. What kind of sorcery does this location possess. SMHReally wish I knew what "Cash Returned" on back of the deposit slip is for.
-
February 2023 by Jeff Soucie
Changed banks from Midland To PNC because they offer better personal customer care ❤ also ATM's have capability to make Deposits not any other bank I've been with offer that another plus about PNC ATM's are more in locations that i go too simply L❤ve this BANK.......
-
July 2022 by Tamara G
Thank you, Beth, for all your help. I am grateful you were available to help my father the other day when he was dealing with a scam. Your care and high attention to detail is very much appreciated. We look forward to working with you long into the future.
-
May 2022 by paul boukhari
The branch does not have a notary even for its customers.....
-
April 2022 by Cindy Koerner
Good luck trying to reach anyone on the phone at this bank. Four different times I waited on hold for 15+ minutes and then their automatic system dropped my call. I found a spot on their website to set up a time for a banker to call me. No one ever called. I registered an official complaint with PNC’s main customer service number and received no follow up. After finally just going into the bank, a teller shared her frustration that there is no one to answer incoming calls and this branch is without a manager. Very disappointing as we are fairly new to the area and selected this bank so we would have a good local bank.
-
February 2022 by Edna Daschner
Closed our accounts and stated they legally could do so and were not legally obligated to tell us why. We never bounced a check, patrons since 2005, perfect credit scores, zero debt, over 10k in savings/checking. We went straight over to Peoples Bank. PNC did us a favor!
-
February 2022 by Alan
They will close an account even if you are not the primary and don't get any money to the account stay stay away they are horrible
-
September 2021 by Meghan Johnson
Always fast and friendly. Free student accounts. The atm machines can be hit or miss at times which is the only complaint I can think of.
-
August 2021 by TheyLoveMcgamer
Very fast service while making a checking account and such a nice lady named Beth clean lobby and nice building overall a very good experience
-
March 2021 by Gene Jordan
New manager very arrogant. BEWARE!!!!
-
February 2020 by Vince L. DeSalvo
Drove 40 miles in a snowstorm the lobby closed @ 5pm. 5 minutes late.. Never again.. they just lost a 4.8 million dollar account because of their ignorance
-
April 2019 by yust1more .
HORRIBLE! DEAR GOD THEY ARE TERRIBLE! The worst banking experience i have ever had in my life, I tried to wirk out a small issue with a "banker" and what i got was an old white woman with glasses that was so hateful and loud mouthed that i thought she was my mother-in-law!! Completely refused to listen, talked over me time and time again, I have never written a check on this account, yet i am constantly getting ridiculous fees!. These people are the trash of the city and the people who hired and placed them should never be trusted! This is not a banking institution, it is broken down financial predator!
-
March 2019 by Emerald Green
Very unprofessional. How are they still in business? The experience i had is one you'd only expect to have if you walked into a bank located in a poor neglected Detroit Michigan neighborhood or something. One teller was on the phone the entire time I was there and trust me it was over 20 minutes. She was really loud and obviously speaking with a customer but what bothered me is that she didn't take the person's privacy into consideration because she was heard all throughout the floor. The other tellers didn't even have the courage to pull her aside to get her in order. They all seem used to it. Speaking of in order, the ATMs are certainly not. A customer standing at the counter became upset and started going at it with a teller. This is why I just don't recommend this bank. The cons outweigh the pros. I read the other posted reviews and the owner doesn't respond. That's a huge red flag. If you are planning on banking here, you should reconsider. Although the town in which this pnc branch is located is not the greatest, it's still somewhat greater than this bank. Which is not a good thing because Kankakee is listed as one of the worst cities in Illinois. This bank doesn't even belong in Kankakee. It belongs in some type of rat infested city with graffiti, bums, condemned buildings, stray dogs, garbage pollution, junkies, and cockroaches everywhere. Thats how horrible it is because the tellers are so unprofessional and rude and the ATMs are not working properly. They are set in their ways here and there's almost no point in expecting things to get better. From the looks of it, they have been this way for a very long time so if you're reading this, you belong elsewhere. You deserve better.
