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January 2024 by Rick Pokracki
After 11 years as a customer, they would onlyLower the bill by $10. I went to the T mobile and they gave me a free phone and cut my bill in half. Good bye Verizon!
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January 2024 by Aaron R.
Me and the wife upgraded phones and had a very nice and easy experience! We had Brian. He was very helpful and knowledgeable about our phone transfers and told us everything up front , with No hidden agendas ! The rest of the employees were very helpful and nice also. Me and the wife will be back for any other needs and questions ! Great job !
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January 2024 by Cierra S
Terrible service ? to customers, especially African American people...Horrible service don't come here.!!
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January 2024 by Blingz
I recently visited the Verizon store and was thoroughly impressed with the service and experience. The staff was incredibly knowledgeable and helpful, providing detailed answers to all my questions. They took the time to understand my needs and offered tailored solutions that perfectly matched my requirements.The store itself was well-organized and had a wide selection of products on display, making it easy to browse and compare different options. The ambiance was welcoming, and I felt comfortable spending time there to make my decisions.What stood out the most was the staff’s commitment to customer satisfaction. They were patient, attentive, and went above and beyond to ensure I left the store happy with my purchase.I would highly recommend this Verizon store to anyone looking for expert advice and a pleasant shopping experience. Their dedication to customer service is a cut above the rest, making them a go-to destination for mobile and tech needs.
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December 2023 by Luke Tekielak
Do not go there, they have issues. I think it starts with the manager. JUST BAD ATTITUDE.
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November 2023 by Ricky G.
Although it was pretty busy when we went, Jessica was super friendly, took her time & was helpful in answering our questions. Thank you Jessica!!
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November 2023 by Ryan M.
I can not post a rating on the provider yet but I can on the people the "work" (scam) at this store. Let's start with day 1 11/12/23 I go in looking for 6 new phones 2 iPhone 15 pro max. They have one and need to order the other one cool no problem. Then 4 14 pro max 128 gigs they say they have 4 and then Itzel tells us to get them at the online price we have to order them and we can still get 5 phones done that night again cool, but we have to hook my phone up to create the new account since we were switching from att seams kinda shady. She switch's my phone and creates the account. Start buying all the other phones and guess what they only have 2 of the ones that we wanted. I felt trapped there as she already switched everything on my phone provider included. Itzel Then says well I can give you 2 of the 256 gigs nothing was given she even charged the difference for them even though she made the mistake of not going to look. She also put the wrong number on 1 of the bigger phones so I needed to go back. Now day 2, 11-13 my wife decides that it's not fair for 2 kids to have more storage and talked to Itzel and again no problem I'll just swap them out for you. Get there and Itzel is with someone some guy starts doing everything for her and it's another $108 more each phone. So after listening to all the B.S. that came from her mouth for 5 hours yesterday and today I'm now very pissed and I make the comment that I HAVE THE TEXT THAT YOU SENT SAYING THAT YOU WILL SWAP THEM NO PROBLEM and I spent $700 with all the accessories and never got the 30% off of those yesterday and now I need to spend more when she lied about having the 4 phones that I went in for in the first place. She then stands up and starts yelling at me that she didn't lie so then the manager I think his name is Rafael walks out out of the back room with his chest puffed out with 4-5 other guys like he is going to attack me and now my daughters are scared because of this and go and stand by the door. I yelled at him a little also because he showed threatening tendencies and a gangbanger mentality with his little group of guys (mob) and also explain the laws when it comes to financing products. I did bite my tongue after and told him I will be calling the FTC and the CFPB for their deceptive practices and misinformations on what they were doing for me. You tell someone one thing you have to honor that when there is anything that is financed. His response that not on me that's the finance company. Well you can look it up you are selling there financed products you should know the law you have to be very transparent and not tell lies that can lead to jail time and or fines. Oh and the burden of proof is on all of you. You as the manager, Itzel as the sales associate and your company not me I just have to be the whistleblower but I do have all the proof in text and on voice recording from day 1. You guys are nothing but con artists and wanna be gangbangers. Good luck those qualities will get you far in life. Update day 3 11-14the 4 phones for the kids still don't work we can make calls and send text on wifi only. When I call them their old phone rings. Verizon says it's the eSIM from previous provider, previous provider says that the port to transfer the number was not completed by Verizon employee. The compete incompetence is unacceptable. The owner of the store needs to do something about this and I'm not talking about a useless response to this. Get rid of them incompetence in your store. They are attached to your business name and the reviews don't lie. I just wished I saw them before I went in I would have never spent my hard earned money in that store and as long as they are there I won't again. Updated day 10 11-21 still dealing with issues we finally fixed the kids phones. After 4 more days on the phone with Verizon they the nice lady figured out that the port was not completed by the store employees. Good luck to anyone that has this store do anything for them.
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November 2023 by Oscar Guevara
Visited to get family members iPhones updated correctly and Alex helped us. He had an amazing positive and friendly attitude and helped us without an issue. Highly recommend the store.Note to Verizon: Give that man a manager position. He knows how to deal with customers ?
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November 2023 by Ruth Rodenbaugh
Had the most ridiculous experience. Quite one price for trade in then try to confuse you and quote much lower. Rafael the “manager” is a scam artist and jackass. Avoid, avoid, avoid! The only worthwhile employee is Elijah. Make him entire store manager!! Wait forever and then they try to trick and scam you out of incentives.
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November 2023 by Nakesha Johnson
I’ve been mislead and I feel a con game is taking place. I just switch over from Tmobile last week but the ONLY reason I wanted to switch was, Tmobile offered and excepted my first responder discount , but it was a headache to submit my check stubs. So naturally my first question upon arriving at Verizon was if they accepted my place of work and what was the protocol. The rep Itzel, although nice, boldly lied and assured me it was simple I just needed a stub or ID. So I signed up, switched over my service. Here it is a week and a day later and I’m still not signed up. They don’t recognize the sheriffs office and Itzel promised me before I left the store that we would get this taking care of and she would call me during the week and we would call customer service to fix this situation. She never called !!!! I texted her and she transferred me to her supervisor Claudia who didn’t help at all. She pretty much stated it’s nothing she could do. I get that every company has certain programs that only accept certain people but this should’ve been explained to me in the beginning. After me sending my personal check stubs, emails and Identifications to these people that I don’t know, I feel violated. I was duped! Claudia assured me she would return my call last night and she never did. I will be filing with BBB. What happened to the customer service call we were supposed to have? These people are either ill trained or shady!
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November 2023 by Joaquin Bedolla Lara
very very bad service they left me waiting for more than 35 minutes just to ask for information to change company! even when some workers and managers were available!
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October 2023 by Doug Iafollo
Do they even train staff here or do they hire anyone who might know how to work a cell phone? Double check your promotions on your bills because they like to reverse them and add it back to your bill, then pretend they don't know what happened. As useful as a call center.
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September 2023 by Ryan
Wish they had more confident people who worked here. One guy tells me they have no idea what size phones they get in shipment for Friday. I show up on Friday and another guy says they never get 1TB phones. Thanks for wasting my time
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September 2023 by Chris
Itzel and Tim really helped me out with an online phone order problem. I can't thank them enough! I'll be visiting this store for transactions rather than online from now on.
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August 2023 by Summer P.
Went in on a busy Saturday to upgrade my phone and had the pleasure of working with Brendan. He is a true reflection of excellent customer service. He was engaging, offered products but was not defensive when I declined. He made sure that I was completely satisfied with my new phone before I left. Even though the store was busy, every customer was being greeted and the manager Tim was on the floor working with the associates. It was a great experience from beginning to end.
