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March 2024 by Cathie Hawa
Package of personal care order was opened and the contents had been gone through. When husband talked to postal carrier that delivered it, he said he just delivers the packages. Cannot report through online reporting agency. No wonder the postal delivery is in such disarray
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March 2024 by Debbie Dunne
Worst post office. I have had several pieces of mail delivered to the wrong address, or lost all together. My HOA check never arrived at the HOA office. I was charged a late fee which I had to fight to reverse. In person service at this post office is also lacking.
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February 2024 by Jen B
Took a box to be returned. Didn't have to wait too long in line. THEY PROVIDED GOOD CUSTOMER SERVICE ..
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January 2024 by Avigail Jimenez
These people hate their job, rude and unprofessional.
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January 2024 by aurelio jaimes
Only reason for one star because I couldn’t give it zero stars… bunch of lazy incompetent, no customer service having, ignorant rude employees working here. From the front desk agents to the carriers and mail delivery workers. All lazy and lie about packages getting delivered. How can that be when I have cameras smh
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December 2023 by Sean Max
Thanks for helping me out Patrick.
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December 2023 by Tube4 Knowledge
This is one of the worst USPS location. When I tried to call they never answer. We will never use again USPS Joliet service!
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December 2023 by Julieta Hernández
I'm at the post office and just because I don't speak English made the employee treat me really badly.
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November 2023 by Judy Maldonado
I have previously been to this location a few years ago for my passport, so i decided to come back for my kids passport. Overall it was a great experience. Kim and Cathy were so helpful, nice friendly. Thank you ladies for all your help.
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November 2023 by JaMa
Do not send anything in this mail because they steal and do not send anything, thieves work here
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October 2023 by Unknown Member
They deliver the wrong mail to me and my mail to someone else all the time. Tracking via informed delivery is always wrong and delayed. Usps won't be around long.
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October 2023 by Todd Fitzpatrick
I was greeted by an African queen Telisha (I asked her how to spell it), she was very professional and polite and helped me tremendously. She definitely deserves a raise!!
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October 2023 by Helen Vo
Extremely disappointed. I mailed a package to my friend in California two months ago. The expected delivery day is 2 days. I paid EXTRA to have it delivered early. However, waited for a week, the package never arrived. I checked the tracking number and it said package is lost or arriving late. I visited USPS in person to ask for a reason, they said package might be lost and I should submit a claim to receive a refund. Ask if I could do the claim in person, they said no, the only way to get a refund is online claim. Submitted my claim two weeks ago, received a denial letter saying packaged was delivered without any proofs of delivery or date of delivery. Doubled check my tracking number again, thought it might have lost in my front porch. Tracking number is either not found or error message (contact usps for more information). So while my package was not delivered on time, lost. I won't be able to get a refund because usps said it was delivered without any proofs/image that it was delivered. Just Submitted an appeal claim, will see how they response but for now 1/5 stars for bad and neglected services.
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August 2023 by Debbie Webb
I would not be the least bit surprised if the postal service as we know it becomes extinct. Think about that... those individuals who hate their jobs may soon get their wish of unemployment. IF our mail carrier decides to show up (usually after 8pm), we have to cross our fingers that we actually get our mail. We've been finding mail in a ditch a block away... or in neighbors mailboxes... or days of no mail delivery. We can't trust to put outgoing mail in our box... we have to actually drive to the post office and drop it off. This is pathetic and sad.
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July 2023 by Deivi
Terrible service and rude attitudes. It feels like all the employees here hate their jobs. Maybe change your career?? Do ya'll not get paid or something? Seriously, you dont have to work here if you hate it that much. One time at the post office when it was *finally* my turn in line, I asked the younger white lady a genuine question about my package, and she just let out an audible LOUD sigh and rolled her eyes at me. Then she just pointed to the back row of envelopes behind me. (which didn'teven answer my question) No words were spoken or nothing. This isn't the only instance of these employees being rude either, ALL of them are petty for no reason. Would give -5 stars if I could.
