The Great Escape Joliet is a highly recommended business for those looking to purchase a new pool. Customers have praised the excellent personalized service provided by the staff, particularly Gus and Mark, who have been described as helpful, knowledgeable, and caring. The process of buying a pool from the Great Escape Joliet has been described as affordable, painless, and less stressful than expected, with the delivery and installation happening promptly. Customers who were nervous or had prior negative experiences with pools have expressed their confidence in the Great Escape Joliet team. The business is known for its commitment to ensuring customer satisfaction, even years after the initial purchase. Overall, the Great Escape Joliet has received overwhelmingly positive reviews, with customers highlighting the high-quality products, great deals, and exceptional customer service.
Exceptional customer service. Had a problem with a pool cover and they went above and beyond to make it right.
June 2024
Our pool was old and needed to be replaced. I thought it was going to cost a fortune. My guy Gus made the whole process affordable and painless. He is a true pro and has gained my trust for life. Delivery came when promised, installation happened soon after and the kids are happy again. Thanks Gus for saving summer!
May 2024
Excellent personalized service from Mark Phillips. Goes way above and beyond to ensure you are comfortable and confident in your new pool purchase. Thank you.. especially from someone who was a nervous wreck from prior horrible experiences with my old pool.
