Pilot Travel Center in Joliet, IL, is a well-maintained and friendly stop for travelers and truck drivers. The staff members are attentive, courteous, and always eager to assist, creating a welcoming environment. The store and restrooms are clean, with efforts made to keep them tidy, although some amenities like fans and coffee could use a bit of TLC. The showers are consistently clean and well-kept, though wait times for showers can be long, sometimes exceeding an hour and a half, due to limited availability. Parking spaces for trucks are about 40, with some travelers appreciating the enforcement of reserved parking, which helps make trip planning easier. Inside, visitors find a variety of fresh food, snacks, drinks, and trucking gear, with breakfast burritos being especially popular and quickly sold out. The outside area is free of trash, reflecting the staff’s attention to cleanliness. The store also offers Wi-Fi, overnight parking, and EV charging stations, making it convenient for travelers on the road. For added convenience, the Pilot app provides exclusive deals, mobile fueling, parking reservations, and trip planning features. Overall, Pilot Travel Center is praised for its friendly staff, cleanliness, and amenities, making it a reliable stop for all types of travelers.
Not a bad Pilot, the parking is quite tight, but considering that it is within the city limits - acceptable. There are few showers, they are prepared rather slowly. The laundry should have more machines.
July 2025
Staff members were attentive, friendly and courteous. Clean store, restroom and shower. Coffee can be improved; please make it hot. Keep up the good work.
May 2025
Everytime I come in I'm always greeted by the cashiers and security in a respectful manner. Today a customer seem to get a bit out of control over the food. The security did a great job to defuse the situation and the cashier kept helping the customers at checkout to get everyone on their way. Keep up the good work!
