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July 2024 by LaSean Miller
Ashley is always full of energy and has great customer service, she makes my experience there worth coming back every time I’m ready to make gift or personal purchases!
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July 2024 by Zmija Natay
Earrings are overpriced and very basic, they have better ones on the website but they don’t price match and the staff wasn’t helpful, I didn’t like their energy. Took my babygirl to Claire’s in the mall much cheaper and better choice of earrings. And phenomenal customer service there….. GO TO CLAIRE’S
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April 2024 by Rosemary F. Burgos
Good service nice and helpful
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March 2024 by Ally D.
I was looking for a new nose ring and was having trouble finding the right size. Ashley was so sweet and helpful!! Amazing customer service throughout the whole process
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March 2024 by Rosa
Best customer service I've ever experienced she was friendly and helpful. We couldn't make up our minds and she was so just on it until we were happy. I will be going back she was amazing.
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November 2023 by Aaron A
Alisa was very helpful with picking out what we wanted. Was very patient and friendly throughout entire interaction. Will be back ?
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November 2023 by Daddy D
Alisa was very helpful with picking out what we wanted. Was very patient and friendly throughout entire interaction. Will be back ?
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October 2023 by Crystal Zavala
Amazing customer service ! Specifically alisa and the manager going out of their way to make sure I knew when my necklace would be there and even out in hold for me . Will continue to come to them .
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April 2023 by Dominic N.
From my own experience, I'd like to say this establishment is one of the finest in the Joliet area. Not only is their Store Manager, Suzy, really helpful, but her Assistant Manager, Alisa, is another one. When you want professionalism, this is the best place to go. Both ladies are extremely helpful and they both know their stuff! I happen to take pride in all of the jewelry that I own from here. I highly recommend going to them! They will fill all of your jewelry and piercing needs. ?
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April 2023 by Elise H.
I wish I could give zero stars. I do not recommend. I went the afternoon/evening of April 22nd to retrieve a warranty for a piercing I had purchased, which broke. The female employee with purple hair completely disregarded our receipt for the warranty and was completely rude and unprofessional to us. DO NOT GIVE THEM BUSINESS.
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February 2023 by Desi Rodriguez
If I can put no stars I would. I had went to the Joliet location today and the two ladies were very rude. Horrible customer service.The two piercings do not match. Not professional.
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October 2022 by Ronald Avitt
Suzanne the store manager is the ultimate professional and is highly expertised at what she does and takes her clients needs very seriously. The selection is awesome and great prices so go visit her for your jewelry needs and you'll be happy you did.?
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January 2022 by Anastasia Garlea
I have never seen anyone so rude as that fat lady, that was rude with us and with our 2 y old baby. That lady is such a bad worked, that needs to be fired!!!
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August 2021 by sweetzs34 Onlydabest
I have been buying Jewelry for years from this establishment. I have bought many earrings. Because my daughter loose them all the time..The last four ear piercing was done there as well. I have always had a pleasant experiences. But the last time there the store manager Millie(??)was very nasty. Not sure why, maybe she was having a bad day. I had earrings that I need to exchange. Isn't that why you're paying insurance for! As I was trying to descalate the situation I put my hand up(not in her face) just for her to stop. So I could figure out what I could do. Granted yes,I don't own a car and I didn't have the receipt. I asked Mac Nasty could I call the Customer service to see how they could help me. Mac Nasty got really upset. Mind you the other ladies that worked there acted as if they were scared of her. Customer service called the store to give her the info, n she refused to service me. The other ladies there didn't want to go against her in fear when it came to the earrings. But looky,looky... they didn't have any reservations helping me buy 3 anklets. Customer service claim to have taken a complaint and said I was going to get a gift certificate. As well as get a call back to investigate what happened. NONE, of that has happened as of yet.(2 weeks later)??
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August 2021 by jeny flores
Very rude customer service
