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July 2023 by Jeff Nance
Very helpful water testing was done for my pool got it back to the levels it needed to be
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June 2023 by Karen S.
We had a high bid to replace our pool heater and a long time to install. I called Mark over at Neptune and he immediately took action, obtained photos and called me to discuss. Needless to say a few days later I have a brand new heater and the water is warm! The guys who came out were so polite and professional. It was certainly a pleasure working with this entire staff. I cannot say enough nice things about this company and the wonderful skilled professionals that work there. No wonder they are the best. Trust me, save time and money and go with these professionals. It certainly worked out great for me. I am a lifetime customer for sure!! Sincerely, Karen from Joliet
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August 2021 by June A. Anzelc
We were instructed to put 280lbs of salt on opening… waaay too much ruined 2 salt cells and we had to purchase a third from them! A mistake was extremely costly for us this summer… shock, algecide , draining and filling…
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July 2021 by r d
So much better service than the big box places. Prices are competitive. Very helpful, knowledgeable and courteous.
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July 2021 by Adam Stevens
Always helpful/
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June 2021 by Tim Kros
Wonderful people very polite and helpful
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June 2020 by Mary Molgado
Everyone at Neptune is knowledgeable and friendly. They give you only what you will need to make your pool sparkle. One time I used another company and ended up having to change my pool water. I learned my lesson. I will never use another company.
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June 2020 by michael baumet
I had never dealt with Neptune Pools in the past but had an issue with my pool heater so I called a number of other places and then finally came upon this place. Neptune Pools was the only one who answered the phone, Mark, the service technician called me three times, after some discussion and additional research he did between phone calls, he diagnosed the problem. I was very impressed at their customer service and just how friendly and helpful they are. I must add, that this was a Saturday and even though they were very busy, they went above and beyond to help me out. Thank you! You guys rock!
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May 2020 by S B.
Great customer service... I called and left a message regarding some questions I had and they called me back within 24 hours and were extremely helpful. I'd support them any day. The lady I spoke with went out of her way to try and help me. I greatly appreciate it.
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March 2020 by Michael Lesniewicz
Not to helpful. Came in looking for a part. They took all my information. Then never called me back! Not good customer service. That's for sure. Also store is extremely small.
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November 2019 by Ted Sari
Another great pool season!! Thanks to Peggy and Viola with their expertise in chemicals and the great job Mark did on our new equipment and liner last year. It was awesome. Hope you all enjoy your winter and will see you again in May.?
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August 2019 by Shared with: Public
Definitely not a place I would recommend!
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August 2019 by Jeff E
Always helpful with all my questions and needs
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July 2019 by Bruce Tanouye
" been a customer of Neptune Pools from installation of our pool supply of pool equipment and service for years. I have had excellent service and technical advice from Viola, Peggy and Mark. The crews that would service my pool have been outstanding. Response to all my questions and services needed have always been Five Stars."
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July 2019 by Melissa Kanive
The whole team is amazing. Mark, Viola, & Peggy are fantastic! Highly recommend Neptune Pools. Great customer service!
