“When I walked into the store I was greeted by Jasmine she said she will be with me momentarily. It was very busy she's very patient and professional she knows her job well I would probably ask for Jasmine when I walked into AT&t store again.”
“I came in to switch from Verizon to T-Mobile Eva was very good on decisions options on phone in good price range for me and my family will be coming back great costumer service.
Thanks Eva ?”
“I go here to buy all my electronic toys. Nobody can beat their prices, staff is very helpful & knowledgeable. Much better than Best Buy, and more cost effective.”
8:30AM - 8:30PM
321 Collins St, Joliet
Mobile Phones
“Very nice & friendly girls- always willing to help and with smiles on their faces! I came in the afternoon today to upgrade 2 of my lines and got a good deal for 2 phones, very satisfied.”
“Awesome experience, got the phone I wanted Samsung s21 with 128gigs of space. New client and staying for a long time. Nick thank you for all the help on transfering us over to Cricket!”
“Went in there to switch from T-Mobile since they were charging me a ridiculous amount of money for one line. Very affordable plans and so far I love the service. Both the sales reps were courteous and attentive.”
“Outstanding customer service at the Boost Mobile store @1350 W Jefferson St in Joliet. IL!!!ALEJANDRA is a courteous, patient, knowledgeable and FLUENTLY BILINGUAL professional who canhelp you upgrade to a 5G Samsung @ a very good price!She activates a new phone w/successful transferral of all contacts, photos...& even guides to become comfortable with the new technology.Phenomenal shopping experience! (I specifically came to this store - even though I live in Chicago)”
“For the company T-Mobile I hope this gets to someone of importance. I’ve had problems with my service since I’ve had my business account and every time I have phoned to 611. I haven’t received any good customer service until I went to the corporate store. Speaking to someone overseas is not helpful specially when there’s a language barrier. You would think T-Mobile as big as they are would have better customer service representatives for business owners that they can talk to instead of going to a corporate store to get the help that is needed. I like to give a shout out to Madison in the corporate store in Joliet on Jefferson Street. She is truly dedicated to helping business owners and customers get the satisfaction that the phone operators cannot do. Today I asked for a supervisor to call me. The representative said it will be an hour wait no supervisor called instead again Madison from the corporate store on Jefferson Street in Joliet Illinois has to help me because T-Mobile’s customer service representatives on 611 doesn’t appreciate the customers. It is very irritating to have a phone with a service provider that gives you a number to contact and you can’t receive the help you need. Today is January 6 I had to call T-Mobile again because Again, my account isn’t right and as a business owner, this is very frustrating I asked for a supervisor to speak to, as I was speaking to the customer representative with the language barrier who made it impossible to get things situated, who began to argue back-and-forth with me again this is very frustrating. I hope this reach a representative that can get things under control in the supervisor or management role. It’s a shame that I have to go to a corporate store in order to get my service where it should be.”
“Services are very welcoming and done in a timely matter. this is a place I recommend if your in need of an emergency rather it be to purchase services and gather products for your use this is the place. Attached to it is also a currency exchange for Hispanics as well as public uses.”
“Located in a modest strip mall is this local favorite. The meat here is fresh and local- you can get 3 different size burgers- allows hearty and dainty eaters to visit exist We had a 1/4 pounder with Swiss and grilled onions- bun was fresh but would have been nice toasted. Bottled beer available with fountain drinks. Would return”
“Carlos was very knowledgeable and helpful! He made my store visit pleasant. He listened, recommended and demonstrated the devices that best suited me. I left home as a very happy customer with a brand new iPhone. This location just gained one new loyal customer!”
“This is an outstanding location! Quick, amazing service and good deals on accessories! They instantly gave me 50% off my case right away with no hesitation and when I switched 4 lines from Cricket I got 4 free phones! My service with works better than AT%T all across the country!”
“Had the most pleasant experience with John, today! Extremely knowledgeable, kind, and all around fun guy. He made the experience quick and painless! We will definitely come back to this store for all future Verizon issues and purchases. John is the best. John deserves a raise. John is the GOAT!”
“I wanted to thank Olga for her help today.
She was patient and very professional.
She helped me with my new phone and even helped another customer who had a quick question for her.
Thank you for your kindness. You made my day”
“Came in within the same hour of closing. Needed to do something with a phone for a switch over. Kenya never once rushed us. She was patient and wanted to make sure we got done everything done the correct way. Glad we switched from another company to them. The cost being lower than other company and the kindness of the representatives are appreciated!!”
“I cannot give this store a better rating! They helped my mother and me go thru each and every step. Itzel was so diligent and extremely helpful. I didn't get the managers names but as soon as a problem arose, the managers jumped right in ready to help. Having worked in retail myself, this crowd of amazing workers is extremely hard to find! I will recommend everyone i know to switch to Verizon and come to this awesome crew! Thank you all a million times for your patience and hardwork!!!!!!!!”
“Rosy and her team were absolutely amazing they made me laugh so much and helped me get a good deal for my phone and a watch’s which I’d been wanting one for so long I just never had the time to plan to buy one. Definitely made me feel comfortable to understand how to use my account thank you so much.”