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January 2024 by Deeona F
Not much to choose from anymore
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January 2024 by Mary Schmidt
Good selection of upholstery fabrics.
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January 2024 by Toffee Tink
One of my favorite places!
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January 2024 by Marsha Williams
I love this place.
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January 2024 by Patrick Grimes
Decent place to grab arts and crafts store
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January 2024 by Bobby Joe Eldridge
Nice store, great selection, helpful staff
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January 2024 by Christine Jelinek
Clean and well stocked. Good prices!
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January 2024 by Megan Kordosky
the manager of this location has shown the most appalling display of customer service skill and I have never had such a disappointing experience at an establishment as I have at the Micheals craft store located on rt 30 in Joliet.in a store full of employees aimlessly walking around on their cell phone, one very sweet, very patient and focused girl was doing the best she could between answering phones, checking out customers and trying her best help me and my self check out issueshe had did the best she could to help us and the girl working resters with blue hair deserves all the recognition with the efforts I saw her putting in to her jobwe wait so terribly long for help as we watched employees just walk past us once she could no longer help she called for someone else to help us who happened to be the store managershe was extreme impatient, rude and entitled the entire timeI have never experienced customer service so terrible that the employees act more important than the customer but the manager of this store did a wonderful displaying just how much she hate her jobinstead of looking into the issue or even seeing what was wrong on our end she told us that we were wrong off the jump and kept trying to run away and argue with us over what a sign saidat this point we had wait over 15 minutes for assistance and the second she sees us she acted as if she didn't have time to figure out the issueeven if what we read on the sign was wrong treating a customer with the amount of disrespect as she has is highly unprofessional for someone in her position in all honesty you are better off driving out the way to Joann fabrics based on prices and customer values alonethis is most careless establishment if even been inplease give the girl with blue hair a raise she is the only one who does anything usefully in that store and god bless her heart for her dedication to such a soulless establishment
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January 2024 by Adam Latta
Absolutely disappointed in the level of service offered. There was 1 girl with pink and purple in her hair running the only cash register, she did great no problem with her. However we waited for assistance in the self checkout for over 5 min expecting one of the many other employees to come help, instead they wondered around aimlessly until the girl at the register was able to assist us. Then when we inquired about a discount posted another older female employee with Black hair and a mask on, rudely told us they weren't the sale item in question, even though the item was on a display with a sign marking them on sale. Disappointed in the level of service and the attitude of the other employee. She was completely disrespectful. Will not be back.
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January 2024 by Lidia Bolanos
The manager is not professional
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December 2023 by Debbie S.
I ordered 5 sweatshirts for Christmas gifts this past holiday. The shirts were ordered two weeks prior to and was told they would be delivered by December 21st at the latest. It is December 27th and still no shirts. No tracking available either. Called customer service prior to holiday and was told they were sorry but the shirts had not even been shipped. As a crafter I always preferred Michaels but my days shopping there are done. After all the money I have spent over the years in that store I am through shopping there. When I asked what they were going to do to keep me as a customer they offered a $5 gift card Michaels, thanks for ruining 5 Christmas gifts for 5 different people
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December 2023 by Linda Lundgren
They always have a wonderful variety of items fir the different seasons
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December 2023 by Lupe Silva
Great prices. Friendly employees, great selections
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November 2023 by Salli Buzanis
Knowledgeable staff, great variety
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November 2023 by Marilyn R.
Friendly service with a smile! Great selection of colors! Love the discounts! I recommend Michael's for all your craft needs
