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November 2023 by Vero Chavez
From the moment we walked in we were greeted by a very professional friendly associate named Kimberly. She showed us the best fit for what we were looking for and we found the perfect mattress for us. Thank you Kimberly for making our mornings better!
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November 2023 by Patricia
Sleep Expert Kymberli was very knowledgeable about the different types of Mattresses. She guided me to the one that would fit my needs. She was attentive, friendly, and professional. I am hoping that my delivery experience is the same.
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November 2023 by tracy benignetti
We stopped in Mattress Firm store in Joliet today and Kimberly was so helpful. She had us try several different mattresses and explained the benefits of them to relieve pain and how important for yourhealth a good nights sleep is. She was a great help, very knowledgeable and so polite. I reccommend this store if you are in the market for a new mattress. ?
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November 2023 by Carol Southern
Rico was very professional; friendly, offering all the add-ons AND discounts available from the company. Not hard-sell. He took his time demonstrating and explaining everything. I would recommend this store and manager/sales person.
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October 2023 by Rocky Koehler
Kymberli was very helpful and professional in helping us pick out our bedding set. She was a pleasure to work with and I highly recommend her if your looking for a new bed.
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October 2023 by Ken Roozeboom
I stopped at Mattress firm in Joliet to find an adjustable bed that I needed relatively quickly and Rico did a great job of showing me multiple options that lead to me finding the perfect bed that fit my needs and budget.
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September 2023 by Sue Voelz
Saleman was very nice and patient with us and our decision.Problem we had was with box springs.We picked up both it and matress and brought home.Box springs material very cheap .We had two guests visit us a few days later.Both around 130 lbs.Elderly lady in her mid 70 was woken up to her side of matress tipping at a terrible angle at 4:00 in the morning.I regret not taking a photo.My husband used a staple gun to repair tear.Cloth looks like material used as weed protector in my garden.Thankfully she was not hurt.I was very embarrassed at what happened to these new visors.We did not check bed till after they left our home and was taken back at what we saw.We also added a piece of plywood so it would be more sturdy.
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September 2023 by Vanessa
Rico was very informative and really took the time to educate us on how to properly choose a mattress. He never made us feel rushed or pressured to buy.
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August 2023 by Zachary White
Brain was great! Took good care of me! Answered all my questions, and was helpful selecting the perfect mattress.Zach
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August 2023 by Jesus Nieves
Customer service was really good! Wasn’t pressured into buying something I didn’t want and got a lot of help picking the right mattress.
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July 2023 by Darth Nickula
I stopped in on july 5th and Kymberli was my sales associate/sleep expert. She was wonderful and extremely knowledgeable and most of all patient with me since i had 4 or 5 different mattresses in mind. Kymberli helped me narrow it down to 2 and then i decided on my new tempur pedic pro breeze mattress. I couldnt be happier with my experience and i highly recommend mattress firm in joliet. Stop in and see her if you arent sure what what kind of mattress you are looking for and she will definitely steer you in the right direction with her knowledge and expertise. 5 stars
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June 2023 by karissa Martinez
Me, my 1 and a half year old and my mom were all in and out under 30 minutes. Never been mattress shopping before. BRIAN was an absolute gem! Explained everything from start to finish. Worked with us on pricing. And explained the delivery process with us. Greatest experience ever with a salesman. We weren’t hassled to spend more than what we wanted to spend and it was just great overall. My son normally doesn’t like strangers but he was very “silly and giggly” with Brian :)
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June 2023 by Vivian Kamencik
I have never had such an easier time ordering online. I am disabled and was unable to go to the show room to pick out a complete bed set. Brian, my sales rep was understanding, thoughtful and anticipated my concerns and questions. He also was extremely kind yet professional. The pricing I received was within my budget and there was no pressure to push me beyond that point. Mattress Firm is a company I would highly recommend you to do business with.
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June 2023 by Carla Byes
Finance a bed today. RICO was very helpful and knowledgeable.. He explained everything to me and I loved that. I will be referring my family and friends.Thanks Rico and Mattress Firm
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June 2023 by Kendra Brown
I love love the way Kimberly took care of us. I loved how knowledgeable she is. I’m definitely going to give All of my mattress needs to her??☺️
