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December 2023 by Nneka E.
The work was OK, that's why I gave it a Three star. However, the gel they used left my scalp, extremely flaky and unmanageable. They should really find new gel to use! Also lost a braid after one week.
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November 2023 by Aidan V.
I asked for French braids and even showed her a picture of my prev braids. They gave me cornrows NOT French braids, which were WAY too tight. I asked the stylist to loosen her grip but she didn't listen. They charged me $50 for 4 rows on 4" long hair which is absurd. it took all of 20 minutes. I'm never going back. I do recommend you go there ever unless you want the opposite of what you asked for and to have you requested style that you're paying for ignored. The comb she used on me had other peoples hair still on it so they don't clean their tools and the shop is pretty disgusting. They also don't take credit or debi, only cash or Zelle. very unprofessional and an overall bad experience. I'm a man and usually when I get my French braids it costs $30. it cost me that much when my hair was about 10" long too, not 4" like it is now.
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May 2023 by Anake S.
My extension were falling out after a week and a half. Would never in life go back to this place. The ladies at this salon have zero listening skills. Be sure to walk with a picture, a person and a mirror to convey what you want done to your hair. Then pray that you get it; because their going to do what they want to do anyway. The pricing at this salon is selective and different based on what the owner lady in the front feels. It's clear that based on appearance you can be charged a higher rate than someone else, etc. There's no pricing chart. I paid $120 more for the same hair style I've paid for at different salons. I was blocked, singled out, a seen caused, hovered over and demanded to pay the entire bill minutes into service. It was intimidating listen to the conversation and observing the body language by the tall lady in the front and staff. It was clear that they made their money by intimidation and then quickly reversing the role and playing the victim when confronted. This place was cleaner than most African hair braiding salons because it's pretty big and empty. It lacked customer service, emotional intelligence, basic respect for others. They had people waiting hours while they carried on with inappropriate and childish conversations. I was given all kinds of side eyes but the light skin, short, heavyset lady. They also discussed that I took five mins to select a color. I'm not sure if she was going to beat me. I'm assuming she was the store's mascot pit bull. They think b/c the salon is somewhat clean it gives them a pass to disrespect people in their language. I recognized the dialect and called a friend who I knew spoke the language. Even my friend was embarrassed and couldn't believe the way they conducted themselves as "African business people". Long story short the environment in Mary's African Hair braiding is toxic. I thought I would be able to enjoy my audiobook and get my hair braided. I will not be going back. It took them eleven hours to do my hair. Maybe if you guys did more braiding and less talking it wouldn't have taken so long. I noticed there were about four other salons nearby that I would be happy to try. After reading some of the other reviews on this salon; what I experienced is accurate with other customers experience.
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May 2023 by T B.
I almost didn't go to Mays today reading the reviews eventhough I've been there over 10 times. Today was a great experience at Mary's. The ladies were all nice and welcoming, which they always are. Fatou did my box braids today. She was courtesy and did not braid tight! I had my hair washed, blow dried and braided in 5 hours! Plus, we stopped to eat! See you soon, Mary. Go and get your own experience you won't be disappointed!!
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January 2023 by Inieka S.
Mary's is the quintessential OG African Hair Braiding spot in Plainfield. In the heart of 'hood' you get long wait times, 30 different conversions, occasional rumbles and stunning braids. Have patience, you'll need it. Don't expect 5-star service--not happening. Mary is the Braid Queen in Plainfield. I've been going to her salon for over 15 years. Check her out.
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April 2022 by Lee T.
Wow! Entering Mary's braiding salon, felt like entering a movie of a marketplace of a shantytown shop. It exuded Muslim shrine/place of worship; place dedicated to their god, passing prayer mat on floor. Three employees stood out due to their bleaching of their skin. Disheartening to see, black women still suffering from colorism, to this degree, from beautiful Africa yet bleaching their blackness away. The atmosphere is on the grim side, an industrial feel. Not greeted by neither one of the six employees present. First sign they were unprofessional. I ask " does anyone know if you have to pay for the parking out front at this time?". One attitudinal face answered "yes". I shared getting cornrowed regular braided ponytail with hair washed. Lady hardly ran comb through my hair & barely scrubbed my scalp. How do we not know how to wash hair & scalp in a salon in 2022?!. Same attempted to blow dry my shoulder length natural hair without parting it into sections, just picking everywhere with blow dryer all over my head. Another employee raised her voice at her, took over & proceeded to roughly rip my hair first three comb throughs, then parted into sections. I stated "You are ripping my hair. I hear my strands ripping. You have to comb it out to untangle with a bigger tooth comb. Let me comb it out" (to save my hair, with never returning in mind). She continues with gentler handling with two more slight ripping comb throughs that she seemed to do by accident due to unprofessional salon habits. Why have washing service if you don't know how to properly wash & blow dry black hair? I observed how none of the six employees had healthy hair or hair was hidden; wrapped. BAD SALON SIGN!! Braider in Muslim garb came off welcoming. I handed over my bag of braiding hair (3 packs) and she said "no" waving her hand that "we have hair here to use."; prepared hair. Rep on phone said $20 per stitched braid!! I told her that I wanted regular cornrows since they were $10 per braid. I noticed in my experience is that many African braiders from Ghana, Benin, etc braid intricately & to perfection, as far as neatness & design go but they all need to do better with actually caring long-term for our black hair & to avoid harmful hair practices. Most typically do not wash hair, which is baffling. People want full service but have to do half the job of salon & still get charged hair-washing prices. Do we go to nail salon removing our prior done nails? No? You pay for full service. They are working on all kinds of customers own definition of Pre-washed hair. Unsanitary & non-hygienic practice in this hair, scalp business. Initially I was just happy I found a braiding salon, that still offered wash service but they need to train hair washers for the $30 svc. I noticed the tail comb they use looks more like a plastic knife at the end which makes sense how they part so intricately & neatly but the feeling of that comb on a tender scalp feels near slicing at times. So much experienced in this one visit. After she was done braiding I noticed she went on to braid my hair with stitched pattern that I definitely said "no" to! At this point I felt this was done on purpose & when I went to pay what looked like the boss Mary, Mary motioned for me to give her my bag with hair with an attitude that read "I know you don't think you're leaving here with that hair!". I'm like, "your employee denied me giving her the hair I bought so what you want me to do? I just said "oh" bewildered & gave her the bag of 3 packs of hair. Like lady, no one is trying to scam you for 3 bags of $5 hair. She then with a sergeant attitude orders me to write my name in notebook "190 + $30 for wash". WHAT??!! I count my braids & share with her "I have four braids in back & seven in front. How'd you get $190?". Ridiculous!! She then sucks her teeth & says "write $160 + $30". Price still in
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February 2022 by Eviana M.
I showed her a picture, she did one braid & showed me the length & prices per length. (one being $180 and the other being $200) after she did the first braid to my liking she then freestyled every braid afterwards. it looks nothing like the picture. she braided down to shorter than the $180 length and left the ends hanging half way down my behind and charged me $200. when i asked her to fix it she said she'll only cut the ends & charge me more to get the $200 length she originally said & that i should just wear my knotless braids tied back. Very unprofessional and how have you been braiding hair for 20 years and forget how to do it correctly.
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December 2021 by Danita W.
critical: cleanliness, professionalism, quality do not use this filthy place! i dont care how long they been in buisness! after 2 weeks developed painful cellulitis from braider dirty hands and combs. i had to tell braider to take dirty hair out hair dryer prior to using it on me! approach braider today for refund and automatically its my fault cause i didn't leave braid in to show her and she tried to say she was the one who did my hair! really? liar! do not give them any buisness! find another place to go to!!
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November 2021 by Tearney J.
Absolutely great !! walked in got my hair braided only took like an hour !! Super tight super good look !! Very friendly felt bad there was only 2 people though !!!
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May 2021 by Zenobia Martia Smith
Terrible terrible terrible ! Day two and my twist are unraveling and the twist are terrible . My braids doesn’t even look like they were just done . A very rushed job !
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April 2021 by Jasmine T.
STOP RIGHT THERE!!! Posting for myself so I don't forget.
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March 2021 by Traci C.
ohhhh please dont go!!!!! this place is beyond trash the lady doing my hair smelled like dead fish then get mad when i said something about the smell....hhuu man then i couldn't finish because before i got in the chair i asked will i be done before 5pm she said yes i have 2 people...my hair was not finished and long story short it took 3 days to finish my hair. mary is full of shit....don't support them #nostars #nostarssssss IT HASNT EVEN BEEN A FULL WEEK BUT MY HAIR IS ALREADY COMING OUT AND LITERALLY COMING OUT!!! STRAIGHT BALD SPOT LIKE WTF CAN I SUE THEMMM
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October 2020 by Lucretia H.
My daughter had a appointment at 9:30am for twist and they had her waiting until the afternoon to start her hair. This place is so unprofessional and she will not be going back. Horrible service!!!!
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August 2020 by Rita P.
My daughter asked specifically for butterfly locs that Mary said she can do!!! She had the nerve to charge me 300 dollars for this style that she said she had a technique to do it and 60 for hair which was separate from the 300 dollars that wasn't what we asked for. My daughter even showed her pics to confirm what she wanted!! Mary even said my daughters hair was too short but braided her hair prior to this style months ago!!! Her husband offered to give her 100 back but I refused!!! 300 for this and on top of this horrible experience, my appointment was for 930am and Mary didn't show up until 1020 and didn't finish until after 1 in the morning!!! This was a traumatizing experience for my child who was crying about the painful experience and not even the style she wanted!!!Never again, she is unprofessional and didn't even apologize for being late or working past the 5-6 hrs suggested it would take to get the style done and this was with 2 people working on her head!!!!
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June 2020 by Aquilla L.
Was over charged tremendously. I wont be going back and I will not ever recommend her business.
