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March 2024 by J. Henderson
I made a reservation for a one way rental. I had to change my pu date at the last minute. WHEN I arrived my reservation was no5 in the system. Cory was great. He helped me with my reservation and got me a car asap. He was extremely kind and helpful. I also wasn't feeling well and didn't have much energy. I told him this. He did all he had to do and let me remain seated to rest. Thanks Cory your helpfulness and kindness meant so much to me that day.
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March 2024 by Mahamadou Sylla
This is the wrong place to rent a car. Very dishonest people.
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February 2024 by Dwayne Joseph
Small location. Friendly staff.
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February 2024 by Matt Lesley
Impossible policies
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December 2023 by Shana Alexa
Close this place. Couldn't pick up my rental after my flight was delayed. Place is closed all weekend. Website doesn't work, phone number listed on the modification doesn't work. Absolutely unacceptable.
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December 2023 by Brian Ilic
Terrible customer service. I asked if there was anyone who could help me, I was told yeah Matt’s in the back. 15-20 minutes later I was finally greeted by someone (absolutely rediculous) If it were not for the dealership using this location I would have went elsewhere this was the same as last time I needed a rental while my vehicle was being repaired.
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October 2023 by Théo Lhomme
Very good rental agency. There price are very competitive and good quality of cars. The customer service is really helpful.
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September 2023 by Sean Morris
Good customer service from the one member of staff I saw. After having to deal with a difficult customer ahead of me, he was unfazed and professional. I was not in the best frame of mind renting the car but it was a relief that this process went smoothly.
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August 2023 by Kristin Whitaker
Unprofessional and ill informed. I had to use this Hertz when I was in a car accident and from the second I walked in until now 4 weeks after I return the car it’s been nothing but a ridiculous joke. I was charged $240 for using the toll the day I returned the car. At no point was I informed about their toll policy let alone a $240 charge. I’ve been trying to get my money back from the “branch manager “ Matt for 2 weeks now. Matt constantly promises to call back but never does, I have to call him. If he’s not in the office they leave him a message he doesn’t return the calls. He just hung up on me while I was in hold… hasn’t called back. It’s a complete nightmare. Save your money and your time and avoid this hertz location at all cost. They also love to chit chat with each other while they “take care of you”
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August 2023 by Eddie R. Tate
Branch Manager Matthew Batjes went above and beyond to accommodate me and my family at the very last minute. We couldn’t have celebrated my sons wonderful birthday weekend without him! 6 STARS!
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August 2023 by Tippy Necole
I rented a vehicle with Hertz through my AAA app. It was easy and convenient. I picked the rental up and was back on the road in under 20 minutes. I also got a discount with my AAA. Returning the rental was even quicker than picking it up. If I need a rental again, I'll definitely use Hertz.
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August 2023 by Christopher Baran
Abysmal. I went in there, and they would ONLY take a credit card, after I paid online with a debit card. Then they wanted to charge an additional $500 for no reason they could articulate at the counter. Rep seemed ill informed, and then wanted to run my credit to try and get a better deal. EFF that. Never again.
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June 2023 by Kathy Sanders
Husband and nephew rented car last minute when no one else locally had any. Drove to Joliet to get it and their on way to Nashville for Nascar race weekend. Very fun and exciting for them to get on road early thanks to Hertz.
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May 2023 by Chrissycarmel2
Terrific team at this location. Will always rent here versus Enterprise!
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April 2023 by Michael Charney Jr
I REALLY WANT TO GO SEE MY MOTHER AGAIN 1 MORE TIME,BUT IM WORRIED THAT THEY'RE GOING TO GIVE ME A PICE OF JUNK AND LAST TIME RENTED A FULL SIZE.NEARLY GOT KILLED DUE TO THE BALLED TIRES. STILL DEBATING WHETHER TO GIVE THEM 1 MORE CHANCE.. GUESS WE'LL FIND OUT TUESDAY!!! THIS SUX
