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August 2024 by Mike Boudreau
Jennifer Gibbs, our service consultant, did a great job. She listened, attacked our issues that needed to be fixed, and repaired the car. I really do appreciate Hawk and her help with our car repair.
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July 2024 by Jim Kurtz
Took my car in for was supposed to be a 3 hour repair
After waiting 2 hours, I was told the job would now take 14 hours, ok,
I got my car back 4 days later
No one called to update me
I called them, but no one knew what was going on, but said they would find out and call me back soon, no one called ,
ever
I expected much more from a cadillac dealership and was highly disappointed in the whole ordeal.
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June 2024 by Haz Mutawe
Hi Francisco,
Just wanted to drop you a quick note to express my gratitude for the outstanding service I received last weekend. Having a flat tire on the highway was quite a hassle, but your team turned the situation around with incredible efficiency.
Your gesture of driving me home was much appreciated, and I was truly impressed when, within an hour, you called to inform me that a new tire had been installed on my Blazer. But you didn't stop there – you even dropped the car off at my house! This level of service is rare and deserves recognition.
Thank you once again for going above and beyond. It's clear that customer care is a top priority for you, and it's why I'll be recommending your services to friends and family.
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May 2024 by Jennifer Nazimek
Mindy was amazing. Very helpful and efficient.
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April 2024 by John Crane
Professional, kind and courteous
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April 2024 by J B
Dropped off my CT4 on a Saturday after check engine light came on. Fernando got me a ride home and picked up my my car 2 hrs later. Thanks for getting me in and out on a Saturday! Great customer service from Fernando.
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April 2024 by Tricia Kush
Took care of everything we needed! Definitely will be going back to Ahmed.
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March 2024 by Reginald Guy
NIGHTMARE Dealership !!! On 11-18-2023 I purchased a 2017
Cadillac xt5. Today is 2-26-2024
The dealer Hawk Cadillac of Joliet for 4 months has still not
registered my new title with the
state of Indiana. I've been given
excuse after excuse as to why it
hasn't been registered (i.e.
1) a third party company who we had
to replace because they weren't performing. 2) We've had personnel changes 3) We're not experienced with out of state registrations - Indiana. Etc.)
Can't get the finance manager a Shaudra
Estrella to return voice-mails, emails, or texts.
Is this legal ? The WORST dealership experience I've ever had. There is No management oversight in anything the employees work on and the customer service is horrendous.
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January 2024 by Joseph Manske Jr
The salesperson was very helpful.
Believe the price was reasonable, I checked
On some different car delays. And was
Surprised at how high the rates were,
So I am satisfied with the deal.
Thank you for being a n honest car dealer.
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January 2024 by Karina Estrada
The dent specialist was very helpful and did a great job fixing the dents on our truck. He also made sure to address any questions and concerns we had. Thank you so much for all your help!
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December 2023 by M P
We just purchased a vehicle from Hawk Cadillac and it was the best experience in buying a car we’ve had in years. Our salesman Jesus Rodriguez went above and beyond to make a typical dreaded car buying day, quick, easy, and pressure feee. Everyone there we dealt with has been amazing. Thanks again! Mark and Vicki.
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December 2023 by Jennifer Rizzo
Love this place. Everyone is so polite and professional. They make you feel like family.
Thank you.
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November 2023 by Nicolas Facchína
I always receive excellent service at Hawk Cadillac! Very professional and courteous. They really take great care of their customers!
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October 2023 by Kevin Corrigan
Disappointed with service. Had a 1:30 appointment. Have a shudder in the transmission at 55-59 mph. They wanted me to take an apprentice tech for a ride. Where in joliet can I get up to 60 mph? I was told it probably needed an update on the trans control module. Why does that require a ride? Then I was told the lifts were full. Then I was told it didn't need an update, and I could contact GM. I have a 21 xt5 with 23k miles. Your service should contact GM, not me. It's still a problem. I bought the car from Hawk, but am taking it to Naperville Cadillac. I talked to a very knowledgeable person in the service department.
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October 2023 by Edward McClendon
Friendly and curtious staff. Defintily return next time I need service. Though it took longer than usual this time for my oil change, staff keep me updated and once complete, apologized for the delay.
