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June 2024 by D D
Worst worst worst chase bank ever. They sit on their personal phones and ignore customers. Took almost an hour in drive up just to cash a check. You can literally watch them thru the window chatting and not helping drive up.
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June 2024 by Megg. T.
Every time.
I come here.I think it's the worst experience.But then the next time I come it's worse. will guys pack some food and water for the wait at this place. Expect forty five minutes to an hour in the drive through or the lobby makes no difference. No customer Service, absolutely, not a single second of it. They have the indecency of saying thank you for your patience after 45min wait.
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June 2024 by Gulsanam Khalikova
Thank you very much for helping us
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February 2024 by Jenny
Last name Martinez is all I remember lol and the newer female working there were very nice and tried their best to help me! I’d recommend them to anyone in need for help with anything in this bank!. Took their time to help me despite my situation and the little help they could’ve given me I still left happy because they did all they could. Very professional. Thank you to the both of you!.
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July 2023 by Piotr Sikora
Worst customer service !!!!!
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June 2023 by Anthony Tomalewicz
Refinanced and went with a different bank. Chase sent me a check for my leftover escrow but since I no longer have a checking account with them they will not even cash a check that is from them over a certain amount And they wonder why people are pulling all of their money out of banks
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June 2023 by Bayar Kh
Friendly help me !!! girl who works on desk thank you
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June 2023 by Corey Makowsky
Anyone there? Nobody answers the phone.
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June 2023 by Victor Gutierrez
Bad service
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May 2023 by Lisa I.
This is a full service branch that always appears to be fully staffed. Regrettably, the service I usually receive is modest at best. Today, I waited a very long time to be serviced by a teller. The line behind me got longer and longer as we all waited. One teller was assisting another customer with a complex situation. The other tellers were working together on a computer and asked us to wait. I would expect that Chase would hold the servicing of their customers as a top priority. Regrettably, this is not the case.
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May 2023 by Elizabeth Saenz
Everytime my husband I attempt to use the ATM there seems to be a problem. Either one or both are not working. Being a high traffic area Chase should do a better job of maintaining these machines. For example today is a Sunday around 8, no cars around. You have to use one ATM to deposit and another to withdraw.. unacceptable.
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April 2023 by Tim Saxton
The tellers inside were informative in that they made me aware that my request could not be performed within the branch. They pointed me in the right direction with tips on how to solve my issue faster and ultimately their advice helped me out a lot. Outside ATM, the west most terminal is spotty jump to that first one for more consistent service.
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April 2023 by Tina H
4 ~ 6 ~ 2023: I was here in the drive thru around 4pm I was approached by a Hispanic woman not sure of her name but she was extremely RUDE n INSULATING on top of it!!! I told her my drivers license was expired so I said I used my Medicare card for identification at other chase banks. She rudely insulted me n said aren't people over 65 only post to have it? I said no plp that deal with illnesses that can't work get excepted for it also. She is gonna say since when do you guys except Medicare identification cards in a cocky way. I said the last I was with my mom n she didn't have it on her anyhow n I've used it as well at other branches! I was trying to take money out for my mortgage for the month n she declined me n told me I had to come in rather n I said whats it matter my ID matches my insurance card n I have my debit card as well for proof also its me. I understand you guys have rules n regulations but the way she spoke was way out of line! I was trying to finish talking to her about all this she muted me n walked away as I was talking n told me have a nice day!!! She has short blond curly hair. l'm baffled on how plp talk to you at jobs if it's not the right field of work pls strike out for me n do everyone a favor n find something that suits you else where! As far as I can see here are this specific location the customer service is ignorant by far I'd have to agree on the other reviews ive read also!!!
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April 2023 by Magellie B.
Horrible customer service. Wait time is an eternity. 10 people in line and growing and the bank tellers are non-existent. A whole lot of nothing going on and no sense of being quick. Slow as molasses. These people are the worst.
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September 2022 by vishal patel
This bank should be closed down.Because people work there is so rude.Her name is ( shonda ) she can’t work on chase bank . She discriminate the people . I will take action against her .
