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“I’ve never had such a good experience ever with this type of situation. I had to pull up past documents from a long way back so a lot of papers, plus I got fraud on my card, anyways Stephanie Zavala was so comforting and there was no problems. She was 100%, got me all my papers and called me back and checked on my situation.I highly recommend her for customer service. I don’t have words to explain how much she helped me out she is Awesome !!!!And she showed love towards my dogs lol! Stephanie Zavala was Great!”
“Woodforest is an outstanding bank I’ve had others bank but never felt as welcomed as I have with this bank. The staff is very professional funny always makes my time coming there good . Would recommend to anybody who is looking for a trustworthy bank”
“Damaris is hands down my favorite bank teller. She didn't put me through the hell I went through at Aurora Bank and Trust. She was kind and nice. I was able to cash my check and it was a relief. Great Customer Service.”
“This is a phenomenal institution. I have been going here for just over 4 years and am very satisfied. Sometimes I see a familiar face here or someone new who I haven't seen before and I always have confidence and trust that whoever it is will help me out with any service that I need at this Joliet branch.”
“This Bank is great! They are always super friendly and helpful. The location on Jefferson knows me and never complaints when I am running in at 4:59 they always are happy to help me. Great service you will not regret banking with them!”
“I’ve been along time member of the credit union and have nothing but good things to say about the staff especially Tiffany she is very knowledgeable friendly and helpful she explains everything and lets you decide what you want to do and if she’s busy when I call she always calls me back.”
“Very grateful for Busey, they have been great to bank with over the years. Recently was scammed and they were very helpful in resolving my dispute and getting my money back. Thank you!”
“This bank and its employees have gone above and beyond with both my personal account and my business account. I am extremely satisfied with my accounts and their customer service! Olga helped me open my accounts and has been there with any questions or help I have needed along the way. If you are looking for a new bank this is the place to go.”
“Staff is always friendly, always helpful and knowledgeable. They really do put people first. I've used bigger banks like Chase and BMO Harris, and they were always shady with fees and posting deposits after debits. People First never does that. They make the rules clear and stick to them fairly. I love banking with them and trust them. Great people.”
8:30AM - 5PM
1654 Terry Dr, Joliet
Banks
“When dealing with numark I highly recommend Angela camargo she was very knowledgeable and she made the whole process fast and easy , look forward to doing business again in the near future”
“Araceli Sanchez!!
Outstanding customer service & lot to learn from her on a daily basis. Big asset to the bank family, Lovely branch, warm environment. I know some of the people working in this branch and they are very nice. Always welcoming and eager to help you. It feels they have a more personal relationship with their clients. That’s always a plus when it comes to banking.”
“(Translated by Google) It is an excellent bank. All the employees are very friendly and efficient. It is an easily accessible bank on any street you arrive.(Original)Es un excelente banco. Todos los empleados son muy amables y eficientes. Es un banco de fácil acceso por cualquier calle que llegues.”
“Ms. Nancy Carrera and Mr. Danny , was very courteous and patient . They gave me history about Abri Credit Union and what benefits it has to offer. Example checking and savings. And I needed the extra information because I’ve never belonged to a credit union. Her information is below give her a call to experience great customer service.”
“This 5- star review is LITERALLY for relationship banker- Joy Tyda NOT the bank. I personally do not like dealing with old national bank I never did business with them but my loan was sold to them after they took over First Midwest Bank. Long story short I satisfied my car loan debt with ONB a few months earlier then the schedule last payment & my title was supposed to be sent to my home address. I waiter over 2 months and never received it. After talking to multiple reps, a manager & the IL Secretary of State & got nowhere I finally reached out to the branch directly where I first took out my car loan & had the pleasure of having Joy help me out with the situation. Problem was no one was able to get me a duplicate title or a copy of it not & the loan ONB’s loan department wasn’t giving me my title number either! It was getting ridiculous. However, Joy took charge right away & emailed who she had to, CC others that needed to be included in the emails to their loan department to make sure that this issue was going to get resolved sooner rather than later. After a couple weeks, I finally have what I need and received not only a copy of my title, but also my title number all thanks to Joy!! I would NEVER do business with ONB I dislike the way they handled everything and how good they were about taking my payments, but definitely not good at all about helping me handle the situation and if it wasn’t for Joy, I’m sure I’d still be waiting to hear back from them with more weird excuses. Thank you Joy Tyda for not only doing your job, but also going above and beyond to help someone out that is doing business with your guises bank, and that satisfied their end of the bargain! This is what exceptional customer satisfaction is which is RARE nowadays!”
“Best customer service I ever had! This is why I pick First midwest bank for my bank. If you ever want to feel welcome and have the best customer service make sure you see (Maggie Flores). She will take good care of you!
Thank You.”
“I love the staff here specially Wendy Estrada she is a very kind lady she always smiled while talking to us. There was a few people but I was taken care off quick. Everything was calm i really recommend to come here 😊 ( about the picture I had to take it secretly sorry🙄)”
“Last name Martinez is all I remember lol and the newer female working there were very nice and tried their best to help me! I’d recommend them to anyone in need for help with anything in this bank!. Took their time to help me despite my situation and the little help they could’ve given me I still left happy because they did all they could. Very professional. Thank you to the both of you!.”
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“I had some questions about the best way to transfer money to someone else and Johrai was super-helpful, really pleasant to speak with, and provided the sincerity that let me know that her answers were what I was looking to achieve. Plus, she went beyond what I expected, treating me as a truly-valued customer! Team NuMark, you have a very valuable employee with Johrai!”